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Replying to Ticket???

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just got the long generic response to everyone who had tickets that didn't receive responses. The instructions said to "reply" to the ticket if your issue wasn't resolved. I don't see a way to reply anywhere. I can only Edit or Close my ticket! Anyone else have this problem? I have waited a month for this issue to be addressed, and don't want my ticket closed!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I beleive (if it is like other ticket sites) editing the ticket with new information is the same as replying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i had same problem...then i checked my e mail box and found a cryptic reply,with some tips...maybe they answer via e-mail...however,their tips did'nt help...to solve disconnection issue,cryptic give following tips:

    1) shut down every firewall and all internet connections...:mad:
    2) select "Safe Mode" inthe start option menu...:mad:
    3) Launch game as Administator...:mad:

    Nothing of this solves the issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    PegasusMD wrote:
    I beleive (if it is like other ticket sites) editing the ticket with new information is the same as replying.

    Thanks, hopefully this is the case, because I did this when I didn't see any other way to reply.
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