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"Cryptic Launcher Autoupdate" Program

SystemSystem Member, NoReporting Posts: 178,019 Arc User
The Cryptic Launcher app at game activation isn't responding with the server have left it going 15 re-try's, and restarted the game a few times too, but none of it is working, anyone else getting a similar issue, or is it just me?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RavenCraft wrote:
    The Cryptic Launcher app at game activation isn't responding with the server have left it going 15 re-try's, and restarted the game a few times too, but none of it is working, anyone else getting a similar issue, or is it just me?

    Look through my FAQ, you'll need to find out what is hanging the launcher on your end and if there is an error in your game log files to help us help you.

    http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Similar issue. Starting the Cryptic Launcher and after a few seconds an error will pop up from Windows saying GameClient has crashed and it sends information.

    Of course, when I bypass the launcher and load the game directly, when I attempt a log in the connection to the account server times out, so I am guessing the issue is popping up on the server again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    just to remove any doubt i turned off my firewall and any programs that could interfere with the game befour i posted on here, but still no change, have restarted modem as well as PC since then, i also tried something from the URL you posted "Cryptic network connectivity tool" it just said timed out. the game was working perfectly fine for over 2 weeks and nothing on or in my system has changed, drivers are up to date and nothing is faulty that i can tell, yet still can't get on..
    The STO log files in the game install directory don't make much sense to me had look through them but could not see anything of use to help me work out why i can't get any kind of connection to the server, i could paste the last few line's from each log on here, if you think it would help, any advice? :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Stump2001 wrote: »
    Similar issue. Starting the Cryptic Launcher and after a few seconds an error will pop up from Windows saying GameClient has crashed and it sends information.

    Of course, when I bypass the launcher and load the game directly, when I attempt a log in the connection to the account server times out, so I am guessing the issue is popping up on the server again.

    What is the specific error? If you do not know, review my FAQ in the link above how to find it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Raven, if the tool timed out, try running it with admin rights. If it still times out, then something on your side is blocking the connection.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Stump2001 wrote: »
    Similar issue. Starting the Cryptic Launcher and after a few seconds an error will pop up from Windows saying GameClient has crashed and it sends information.

    Of course, when I bypass the launcher and load the game directly, when I attempt a log in the connection to the account server times out, so I am guessing the issue is popping up on the server again.

    just tried that got the same..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RavenCraf wrote:
    ti also tried something from the URL you posted "Cryptic network connectivity tool" it just said timed out. the game was working perfectly fine for over 2 weeks and nothing on or in my system has changed, drivers are up to date and nothing is faulty that i can tell, yet still can't get on..

    The game won't be able to function if the ports are blocked. The timed out from nettest show this. Please post the entire nettest to this thread. Examples are given in my FAQ also.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    if the tool timed out, try running it with admin rights. If it still times out, then something on your side is blocking the connection.

    there is nothing on my system that's blocking this, i was on here last night and since then machines been off.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RavenCraft wrote:
    there is nothing on my system that's blocking this, i was on here last night and since then machines been off.

    Please post the complete nettest
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The game won't be able to function if the ports are blocked. The timed out from nettest show this. Please post the entire nettest to this thread. Examples are given in my FAQ also.

    Thats the thing it does'nt say anything close to what your FAQ says it just says...

    Contacting nettest server..timed out
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RavenCraft wrote:
    Thats the thing it does'nt say anything close to what your FAQ says it just says...

    Contacting nettest server..timed out
    hit return to exit

    From a command prompt (Start - Run - Cmd) ping the nettest server and ping patchserver.crypticstudios.com and post those results.

    Example:

    C:\ping 208.95.184.10

    Pinging 208.95.184.10 with 32 bytes of data:
    Reply from 208.95.184.10: bytes=32 time=91ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=101ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=91ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=91ms TTL=115

    Ping statistics for 208.95.184.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 91ms, Maximum = 101ms, Average = 93ms

    C:\ping patchserver.crypticstudios.com

    Pinging patchserver.crypticstudios.com [208.95.184.25] with 32 bytes of data:
    Reply from 208.95.184.25: bytes=32 time=95ms TTL=115
    Reply from 208.95.184.25: bytes=32 time=85ms TTL=115
    Reply from 208.95.184.25: bytes=32 time=87ms TTL=115
    Reply from 208.95.184.25: bytes=32 time=90ms TTL=115

    Ping statistics for 208.95.184.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 85ms, Maximum = 95ms, Average = 89ms
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Last two errors from the crash.log

    00215 03:40:48 290 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(637)
    100216 00:29:05 17 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(637)

    Last two errors from the errors.log

    100213 22:48:20 3919 MasterControlProgram[1]: Checksum verification failed after download
    100213 22:49:01 4212 MasterControlProgram[1]: Checksum verification failed after download

    Last two errors from the patchxfer.log

    100228 21:59:05 292 [1]: xferWriteFileToDisk: fname=C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/GameClient.exe size=25064792 crc=4248798704
    100228 21:59:05 293 [1]: xferWriteFileToDisk: fname=C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/GameClient.exe size=25064792 crc=4248798704

    Last two errors from the force_verify.log

    100228 21:58:40 98 [1]: File failed to load from hogg: editor/terrain/brush_images/Pat_test/Terrain View1a.tga
    100228 21:58:42 101 [1]: File failed to load from hogg: editor/terrain/brush_images/Pat_test/UC/Test_rock_01_Color.tga

    Last two errors from the pcl.log

    100228 21:58:31 87 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/data.hogg
    100228 21:58:44 102 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/exes.hogg

    Last two errors from the shutdown.log

    100218 16:27:30 276 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\StartingScreen.c(637)
    100219 16:05:17 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(105)

    Additional note: I have run the champions nettest program. Left and right colums are consistently at 600+kpbs, the middle column is 15-25 kpbs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Pinging 208.95.184.10 with 32 bytes of data:

    Reply from 208.95.184.10: bytes=32 time=141ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=143ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=141ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=178ms TTL=110

    Ping statistics for 208.95.184.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 141ms, Maximum = 178ms, Average = 150ms

    Pinging patchserver.crypticstudios.com [208.95.184.25] with 32 bytes of data:

    Reply from 208.95.184.25: bytes=32 time=151ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=157ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=140ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=142ms TTL=110
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Stump2001 wrote: »
    Last two errors from the force_verify.log

    100228 21:58:40 98 [1]: File failed to load from hogg: editor/terrain/brush_images/Pat_test/Terrain View1a.tga
    100228 21:58:42 101 [1]: File failed to load from hogg: editor/terrain/brush_images/Pat_test/UC/Test_rock_01_Color.tga

    Last two errors from the pcl.log

    100228 21:58:31 87 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/data.hogg
    100228 21:58:44 102 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/exes.hogg

    Looks like some failures in the force_verify.log - for the 100228 21:xx:xx time stamps, how many file failed do you have? If it isn't too many can you post those here please? Also a few lines above, you might have to delete a hogg file and re sync them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    also errors doc says

    100218 18:48:23 1 MasterControlProgram[1] ESC : The patchclientlib is returning error code : 29\nThe net comm was not able to create a link for the patcher
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have deleted and downloaded, reinstalled, force verified so many times I stopped keeping track.

    Best guess is around 6 installations from DVD, 3 complete installs from Cryptic's launcher, and a dozen downloads of each individual hogg file.

    For the total errors in the force_verify, it looks like... 40 for today. All are invalid checksum errors with the exception of two which are fail to load errors.

    Additional info: I have taken to running the game in safe mode for the past week, as they let me play the game without all the random crashes due to corrupt hogg file errors constantly popping up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RavenCraft wrote:
    Pinging 208.95.184.10 with 32 bytes of data:

    Reply from 208.95.184.10: bytes=32 time=141ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=143ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=141ms TTL=110
    Reply from 208.95.184.10: bytes=32 time=178ms TTL=110

    Ping statistics for 208.95.184.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 141ms, Maximum = 178ms, Average = 150ms

    Pinging patchserver.crypticstudios.com [208.95.184.25] with 32 bytes of data:

    Reply from 208.95.184.25: bytes=32 time=151ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=157ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=140ms TTL=110
    Reply from 208.95.184.25: bytes=32 time=142ms TTL=110

    Good, so we know ICMP is open to the Cryptic IPs and you get name resolution. I just did a packet capture of the nettest and it gets DNS of nettest.crypticstudios.com and then connects on TCP 80 (HTTP).

    You are reporting nettest completely fails, so you might have a firewall or application firewall preventing it from connecting (ping works fine though).

    I'd like you do to a telnet to the patch server to see if the port is open. You can install telnet client if it isn't on the system easily.

    http://windows.microsoft.com/en-US/windows-vista/Telnet-frequently-asked-questions

    I'd like to have you telnet on port 7255 to netttest.crypticstudios.com and patchserver.crypticstudios.com

    Example:

    c:\telnet patchserver.crypticstudios.com 7255

    After hitting enter a few times, you should get this if you are connecting on tcp 7255

    Error "bad connection header"




    Connection to host lost.

    c:\>
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Stump2001 wrote: »
    I have deleted and downloaded, reinstalled, force verified so many times I stopped keeping track.

    Best guess is around 6 installations from DVD, 3 complete installs from Cryptic's launcher, and a dozen downloads of each individual hogg file.

    For the total errors in the force_verify, it looks like... 40 for today. All are invalid checksum errors with the exception of two which are fail to load errors.

    Additional info: I have taken to running the game in safe mode for the past week, as they let me play the game without all the random crashes due to corrupt hogg file errors constantly popping up.

    Curious, are you overclocking your CPU ( FSB)?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Not that I am aware of. It is a Gateway computer purchased from BestBuy.

    It had a pretty sad video card that I had replaced upon purchase, so it was definitely not being tailored in any way to performance nuts.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Stump2001 wrote: »
    Not that I am aware of. It is a Gateway computer purchased from BestBuy.

    It had a pretty sad video card that I had replaced upon purchase, so it was definitely not being tailored in any way to performance nuts.

    Just checking, seems like you are getting a lot of read/write issues with the game files and I've seen corruption problems with people overclocking their FSB.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I started having problems when Open Beta ended and they released the 50mb patch to retail version. I had played flawlessly for several days at the end of OB then I started getting massive errors with the hogg files. I read about the overclocking bit, and have done my best to make sure that isn't the case, but I don't have a good way to cross check what the specs are.

    I've personally suspected there is something with how Cryptic handles permissions, as I had to cancel my Steam pre-order when I encountered the error where Cryptic games won't run on Steam.

    I had similar issues with Wolrd of Warcraft, but those were resolved by simply running the game as admin. Running as admin hasn't done a thing to help the problems with STO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Stump2001 wrote: »
    I started having problems when Open Beta ended and they released the 50mb patch to retail version. I had played flawlessly for several days at the end of OB then I started getting massive errors with the hogg files. I read about the overclocking bit, and have done my best to make sure that isn't the case, but I don't have a good way to cross check what the specs are.

    I've personally suspected there is something with how Cryptic handles permissions, as I had to cancel my Steam pre-order when I encountered the error where Cryptic games won't run on Steam.

    I had similar issues with Wolrd of Warcraft, but those were resolved by simply running the game as admin. Running as admin hasn't done a thing to help the problems with STO.

    Might be worth taking the time to do a hard drive diagnostic run.

    http://www.seagate.com/www/en-us/support/downloads/seatools
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Already done two full chkdsks (once when WoW was acting up, once about two weeks ago when STO errors were getting out of hand) with no bad sectors or errors detected.

    Did two full RAM tests with Memtest86+ with no errors.

    Nettest is fine with no blocked ports, Norton has been switched to allow for everything related to STO programs.

    I even tried using an external hard drive installation, hoping maybe my 1tb size harddrive was having issues with data retrieval, but still encountered the same issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    milehighscott i got a program open which says its telnet, it looks like a command promt window (dos style) is this the program you was refuring to?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    RavenCraft wrote:
    milehighscott i got a program open which says its telnet, it looks like a command promt window (dos style) is this the program you was refuring to?

    Yes, that is the one. :)

    telnet patchserver.crypticstudios.com 7255

    hit enter a few times, it should give you an error and close
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Microsoft Telnet> is what it shows and if i type in the command it just says invalid command. am i doing something wrong here?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    RavenCraft wrote:
    Microsoft Telnet> is what it shows and if i type in the command it just says invalid command. am i doing something wrong here?

    Easier if you just quit out of telnet and do the command in one line from a dos prompt

    telnet patchserver.crypticstudios.com 7255

    hit enter a few times, it should give you an error and close
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    first try - Error "bad connection header"

    second try - could not open connection to the host, on port 7255: connect failed
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    RavenCraft wrote:
    first try - Error "bad connection header"

    second try - could not open connection to the host, on port 7255: connect failed

    Interesting, so you used the same command twice "telnet patchserver.crypticstudios.com 7255", the first try you connected and received the error and then tried it again and failed?

    I just tested ten times in a row and each one connected and gave me the error message like it should.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    yep thats right, i have to go now thanks for your help so far will have to sort this tomorrow now, any other advice just post on this thread will check back tomorrow if you got any more idea's.. who knows what ever is causing this might just disapear, done that alot in past mmo's for me...

    note just tried again 5 times each time it said error "bad connection header"

    connection to host lost.
    c:\>
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