test content
What is the Arc Client?
Install Arc

Where on site to buy subscriptions?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I feel stupid asking this, but I can't figure out where on the site to go to buy a subscription.

I already bought the game but the initial subscription that came with the game is over so I need a new one. I know I can buy a physical subscription card, but surely there is some place on the site to buy a subscription with a credit card, right? Maybe it's really obvious but I'm missing it wherever it is.

Thanks in advance for any help!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    On your account dashboard, you can add and edit subscriptions.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    you dont have a retail key on your account. Ther eis no possible way the free 30 days could be up yet. You will need to buy the full retail game, add the key to your account, THEN buy a subscription.

    Youre trying to buy a subscription and put it on a pre-order key. It wont work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    you dont have a retail key on your account. Ther eis no possible way the free 30 days could be up yet. You will need to buy the full retail game, add the key to your account, THEN buy a subscription.

    Youre trying to buy a subscription and put it on a pre-order key. It wont work.

    Okay, thanks, but now I'm confused. I paid money, downloaded the game and it let me play for a while. Surely I don't have to buy the game all over again now?

    I'm sorry these are such newbish questions but I'm kind of lost here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Zetorax wrote:
    Okay, thanks, but now I'm confused. I paid money, downloaded the game and it let me play for a while. Surely I don't have to buy the game all over again now?

    I'm sorry these are such newbish questions but I'm kind of lost here.

    Sounds like you got a digital download of the game? Did you pre order - before Feb 2nd? If so you were sent a pre order key, not a retail key. Depending on who you bought it from they would have sent you a second key (retail key) post Feb 1st or you needed to get the retail key from their website after Feb 1st.

    http://forums.startrekonline.com/showthread.php?t=118737

    As the other poster mentioned 30 days from Feb 2nd isn't for a few more days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Zetorax wrote:
    Okay, thanks, but now I'm confused. I paid money, downloaded the game and it let me play for a while. Surely I don't have to buy the game all over again now?

    I'm sorry these are such newbish questions but I'm kind of lost here.


    Who did you pay the money to for the game?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Thanks, everyone's comments were very helpful in helping me to figure out what I needed to do. I contacted GameStop, from whom I purchased the original game, and they sent me the retail key. I entered it and everything now seems to be working. I think they forgot to send me the key initially (but perhaps my spam folder ate the original email).

    Thanks again!
Sign In or Register to comment.