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Activation code already used???

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello,

I Bought a new computer 2 days after signing up because the old computer didn't meet the requirements for STO to really play properly. Now when I install the disk and input the code it tells me that it has already been activated. I actually went out and bought a new computer to play your game and now it tells me I can't.

Please help me. Where do we go from here? I've already paid for my months subsription as well.
Thanks,

Barry J Bischoff

User Name: Barry1701
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010

    Simply install the game and log in as normal. You dont need to enter the code again as it is tied to your account. Not the cd/computer.


    And delete your user name from your post. If anyone wanted to steal your account, you just gave them half the info needed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    having the same prob and it's not as easy as just installing as the install opens the cd key web site and will not continue if you do not enter the info it needs :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »



    And delete your user name from your post. If anyone wanted to steal your account, you just gave them half the info needed.

    all forum names are in fact your account user names anyway...
    Thump71 wrote: »
    having the same prob and it's not as easy as just installing as the install opens the cd key web site and will not continue if you do not enter the info it needs :mad:

    if you click on the 'my account' link at the top of the main page of this site, if you have a valid account there is a link under 'activated products' called 'download game client', just download and log in as normal
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    having the same prob and it's not as easy as just installing as the install opens the cd key web site and will not continue if you do not enter the info it needs :mad:
    It most certainly doesn't do that. I couldn't make the installer work that way even if I wanted to. It opens a static URL and moves on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Eedrah wrote: »
    all forum names are in fact your account user names anyway...

    Actually, if you have used your account name for your forum name, you can have your forum name changed (seeing as how the forum name appears in game also).
    Question: How do I Change my Online Handle?
    Answer: If your online Handle is the same as your Username we would be happy to change your display name! Please log in and send us a Billing Support ticket with the three names you would like, in order of preference, if your first choice is unavailable. Keep in mind that trademarked or copywritten names are not acceptable.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Eedrah wrote: »
    all forum names are in fact your account user names anyway...

    Only if you decided to make it the same
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    tedgp123 wrote: »
    Only if you decided to make it the same

    i buy the game and saying code is bean use but i never use it what can i do ? with out the activation code i cant play ?:confused::confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    i buy the game and saying code is bean use but i never use it what can i do ? with out the activation code i cant play ?:confused::confused:

    You are entering the code in the box on page

    http://www.startrekonline.com/activate

    take a good look at the code it is easy to confuse B and 8 S and 5 , Q and O or 0 (i beleive there are no 0 in the code)
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