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launcher not opening

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi i came to play sto this morning and to my supprise the launchers not coming up, i have the icon in the tray and task bar but no launcher to open and sign into the game, pls help i need my sto fix
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You need to make sure there isn't a firewall, anti-virus program (including application firewall client on your PC), or lack of admin rights blocking the launcher update.

    http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok i still can accsess the launcher, i've made sure my firewall is excepting gameclinet.exe and startrekonline.exe i have been playing since launch with no problem

    contacting nettest server..
    Local IP: 92.40.197.67
    Ping: 188.0 msec
    Port: 80: 111 KB/sec 4 KB/sec 119 KB/sec 500
    Port: 80: 193 KB/sec 7 KB/sec 210 KB/sec 500
    Port: 443: 182 KB/sec 8 KB/sec 195 KB/sec 500
    Port: 443: 200 KB/sec 5 KB/sec 214 KB/sec 500
    Port: 7255: 196 KB/sec 5 KB/sec 207 KB/sec 500
    Port: 7255: 199 KB/sec 5 KB/sec 210 KB/sec 500
    Port: 7003: 197 KB/sec 5 KB/sec 207 KB/sec 500
    Port: 7003: 213 KB/sec 5 KB/sec 225 KB/sec 500
    Port: 7202: 216 KB/sec 6 KB/sec 228 KB/sec 500
    Port: 7202: 212 KB/sec 5 KB/sec 224 KB/sec 500
    Port: 7499: 208 KB/sec 5 KB/sec 219 KB/sec 500
    Port: 7499: 201 KB/sec 6 KB/sec 212 KB/sec 500
    Port: 80: 197 KB/sec 5 KB/sec 208 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    this is what im getting from the nettester

    i have managed to load up the gameclinet.exe and get to the nera the toon selector but it says connection timed out, But still unable to get the launcher up this is the 2nd day stright now and im dying to play some sto, please can some one help me i miss my game :D:confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I added quite a lot of new content to my FAQ that I linked yesterday. If the launcher is showing up in the task bar are you able to alt - tab to it or able to open task manager and switch to it from there?

    It could be something as simple as you have IE set to work offline or it doesn't work. That was added in the FAQ.

    At the bottom of my post in the link is a test launcher from Dev SuperMartin - try that and see if it gets you past your issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok a little bit of an update now if i rightlick in windows XP RUN AS if i click on the top one WITH PROTECTION i get the launcher but it the crash's while attempting to patch the patch test 7-8 both not working for me :( i really need to get this sorted what else could it be???,
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok a little bit of an update now if i rightlick in windows XP RUN AS if i click on the top one WITH PROTECTION i get the launcher but it the crash's while attempting to patch the patch test 7-8 both not working for me :( i really need to get this sorted what else could it be???,

    What are the errors in your crash log? Those are also in my FAQ

    Also, you should try running it without the protection option and choose the administrator user instead of your regular login (the second option below).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok if i go, Run as

    Current user (phoenix-77dac08\phoenix) plus ticked on PROCTEC MY COMPUTER AND DATA FROM UNAUTHORIZED PROGRAM ACTIVITY i get the launcher but it crash's if i dont tick it the launcher WILL not open, done this with the test launcher too and nothing :(

    BUT with the test one i get a debuggin consoul witch says this

    Assertion failed

    Program: ...
    SVN Revision: 92379
    Time: Sun Feb 28 11:40:32 AM
    Process ID: 4536
    File: C:\src\libs\PatchClientLib\patchxfer.c
    Line: 982
    Expression: makeDirectoriesForFile(file_path)

    Error Message: Unable to make directories for C:/WINDOWS/Star Trek Online/Live/.patch/StartrekClient.filespec

    0 SYSTEM_ERROR 487 at 0x004E31ED (0,4cbcec4,0,2800)
    Line: --- (0)
    Module: ???
    1 SYSTEM_ERROR 487 at 0x0055CBC4 (0,6389ec,0,4cbf738)
    Line: --- (0)
    Module: ???
    2 SYSTEM_ERROR 487 at 0x0055C111 (0,6389ec,0,638a10)
    Line: --- (0)
    Module: ???
    3 SYSTEM_ERROR 487 at 0x004111E6 (0,128cc68,0,4cbfe48)
    Line: --- (0)
    Module: ???
    4 SYSTEM_ERROR 487 at 0x00411AE4 (0,1240294,0,1c98eec1)
    Line: --- (0)
    Module: ???
    5 SYSTEM_ERROR 487 at 0x00595521 (0,0,0,4cbffec)
    Line: --- (0)
    Module: ???
    6 SYSTEM_ERROR 487 at 0x005954C2 (0,10a87a0,0,20a)
    Line: --- (0)
    Module: ???
    7 GetModuleFileNameA (595420,0,10a87a0,0)
    Line: --- (0)
    Module: ???


    Extra Info:
    CPU: 2210 Mhz (1/1 cores) / RAM: 3071 MBs (2134 free) / Video Card: NVIDIA GeForce 9400 GT / Driver Ver: 6.14.11.8250 / UserVA: 2.0GB / OS Ver: 5.1.2600 / VidMem: 1024 MBs
    Acceptable video card driver

    Heap is NOT corrupted
    Last windows SYSTEM error: Access is denied.

    Unique Error ID: 4448977
    http://errortracker/detail?id=4448977

    0 SYSTEM_ERROR 487 at 0x004E31ED (0,4cbcec4,0,2800)
    Line: --- (0)
    Module: ???
    1 SYSTEM_ERROR 487 at 0x0055CBC4 (0,6389ec,0,4cbf738)
    Line: --- (0)
    Module: ???
    2 SYSTEM_ERROR 487 at 0x0055C111 (0,6389ec,0,638a10)
    Line: --- (0)
    Module: ???
    3 SYSTEM_ERROR 487 at 0x004111E6 (0,128cc68,0,4cbfe48)
    Line: --- (0)
    Module: ???
    4 SYSTEM_ERROR 487 at 0x00411AE4 (0,1240294,0,1c98eec1)
    Line: --- (0)
    Module: ???
    5 SYSTEM_ERROR 487 at 0x00595521 (0,0,0,4cbffec)
    Line: --- (0)
    Module: ???
    6 SYSTEM_ERROR 487 at 0x005954C2 (0,10a87a0,0,20a)
    Line: --- (0)
    Module: ???
    7 GetModuleFileNameA (595420,0,10a87a0,0)
    Line: --- (0)
    Module: ???


    Extra Info:
    CPU: 2210 Mhz (1/1 cores) / RAM: 3071 MBs (2134 free) / Video Card: NVIDIA GeForce 9400 GT / Driver Ver: 6.14.11.8250 / UserVA: 2.0GB / OS Ver: 5.1.2600 / VidMem: 1024 MBs
    Acceptable video card driver

    Heap is NOT corrupted
    Last windows SYSTEM error: Access is denied.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010

    Error Message: Unable to make directories for C:/WINDOWS/Star Trek Online/Live/.patch/StartrekClient.filespec.

    Ah ha! You have the game in the c:\windows directory

    Move the entire directory (the game) out of Windows to a different location, "c:\cryptic studios", for example.

    Note: If you have the star trek online.exe file in the c:\windows directory and not a sub directory, you would have to move it and the other STO files also.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You cannot just move the game's file, you need to reinstall to a sane location.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ok i was runnin the test launcher from desktop the game is installed where it should be, now i've moved the test launcher and i still cant get it to open, using run as with proctetion again i got this - if it means anything


    ErrorTracker ID: 10058018

    http://errortracker.crypticstudios.com/detail?id=10058018



    File: C:\src\libs\PatchClientLib\patchxfer.c

    Line: 1148

    Expression: 0



    Error Message: Could not rename file that could not be overwritten (C:/Program Files/Cryptic Studios/Star Trek Online/Live/.patch/StartrekClient.manifest)



    0 SYSTEM_ERROR 487 at 0x004E31ED (0,6ddd608,0,2800)

    Line: --- (0)

    Module: StarTrekOnlineTest8.exe

    1 SYSTEM_ERROR 487 at 0x0055CBC4 (0,6347e4,0,1105e0d)

    Line: --- (0)

    Module: StarTrekOnlineTest8.exe

    2 SYSTEM_ERROR 487 at 0x00411BBD (0,12403e4,0,19f94127)

    Line: --- (0)

    Module: StarTrekOnlineTest8.exe

    3 SYSTEM_ERROR 487 at 0x00595521 (0,0,0,6ddffec)

    Line: --- (0)

    Module: StarTrekOnlineTest8.exe

    4 SYSTEM_ERROR 487 at 0x005954C2 (0,10ada78,0,20a)

    Line: --- (0)

    Module: StarTrekOnlineTest8.exe

    5 GetModuleFileNameA (595420,0,10ada78,0)

    Line: --- (0)

    Module: kernel32.dll





    Extra Info:

    CPU: 2210 Mhz (1/1 cores) / RAM: 3071 MBs (2186 free) / Video Card: NVIDIA GeForce 9400 GT / Driver Ver: 6.14.11.8250 / UserVA: 2.0GB / OS Ver: 5.1.2600 / VidMem: 1024 MBs

    Acceptable video card driver



    Heap is NOT corrupted

    No windows SYSTEM error code found.

    Assertion failed



    Program: ...

    SVN Revision: 92379

    Time: Mon Mar 01 09:54:27 AM

    Process ID: 3988There is no callstack information (NULL Callstack)

    this is really getting to me now thats 3 days i've not been able to play please can some one help fix this for me :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ok i was runnin the test launcher from desktop the game is installed where it should be, now i've moved the test launcher and i still cant get it to open, using run as with proctetion again i got this - if it means anything

    Run the launcher with administrator, running in protection means it doesn't have admin rights (just like running it normally from the icon). You will need the admin password on your system to do so.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i gave up and reinstalled but it didnt work still - i have no admininstrator password on my system i have no passwords at all??? care to explain wat the password might be??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i gave up and reinstalled but it didnt work still - i have no admininstrator password on my system i have no passwords at all??? care to explain wat the password might be??

    http://www.microsoft.com/windowsxp/using/setup/tips/advanced/adminaccount.mspx
    Log on as an administrator
    Published: September 7, 2006

    Microsoft Windows XP has two types of user accounts: limited and computer administrator. Limited accounts are more secure because they offer some protection from spyware and viruses. For that reason, you should use a limited account for your day-to-day computing. For more information about user accounts, read Set up user accounts and log on to your computer.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ok i already am the computer admininstraot - now if i load it it still sits on the task bar and in the dock at the end with no launcher to log into - i decided to uninstall and reinstall my modem driver's no diffrent, i have made sure i have complete accsess to it from my firewall's point of view, hell i even turned them off including the antivirus just incase and still nothing - wtf is going on im so stumped
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    You keep saying you are using the default Run with protection option, which you simply don't want to use. You want to give it admin rights, not limit it. Are you testing with both it on and off or something and if so, why?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    im having too no matter what other way i try i can't even get the launcher to show, BUT with protection at least it open's just crash's as it tries to patch :( i've completely uninstalled it now 100% and im reinstalling again im thinking maybe it could been a currupt patch thats stopped it???? i'll soon find out - god i hope not i really am so close to commander and i want to get it now i have a week off work :(:(:'(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    If you are giving the launcher admin rights and it sits on the task bar but doesn't bring it to the foreground for you to see, it sounds like an applicaiton on your system is preventing it.

    This could be antivirus software, an application firewall program (NVidia chipset driver installs sometimes have an NVidia application firewall), or the port is getting blocked.

    If you want to see what is happening at a network level you can do a packet capture with Wireshark on your system (if you don't have advanced tools to do a packet capture outside of your PC).

    Close all other programs so you elliminate the network traffic and start the capture just before running the launcher. You should see DNS traffic and then connection attempts to the 208 cryptic servers (.25 is the patch server) on tCP 7255. It will also use HTTP (TCP 80) to download the content of the launcher login page.

    Did you already look for corresponding date and time stamps in the STO log files?

    http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    its cool it's fixed, Thank you so much for trying to help i really do appricate it :) it was more than deffently some Currpted patch on my end as the second i cleaned it out the game launcher opened fine its just downloading a gig of patch now :( ouch thats going to kill my bandwidth lol thanks again mate really apricate it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    its cool it's fixed, Thank you so much for trying to help i really do appricate it :t

    Cheers mate! :)
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