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I can't login into the game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I run the launcher and the window shows the "Loading. Please wait." message and nothing more. Neither the login form nor the patcher. I've checked the files, ok, I've reinstaled the game and same.
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Chusco wrote:
    I run the launcher and the window shows the "Loading. Please wait." message and nothing more. Neither the login form nor the patcher. I've checked the files, ok, I've reinstaled the game and same.

    Go through my list on the 2nd post

    http://forums.startrekonline.com/showthread.php?t=118737
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The problem is with the account servers. I've run the gameclient.exe directly, wrote dowm my user and pass and the connection to the account servers timed out. I've run the nettest and all is ok. Dunno what could be wrong.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Chusco wrote:
    I run the launcher and the window shows the "Loading. Please wait." message and nothing more. Neither the login form nor the patcher. I've checked the files, ok, I've reinstaled the game and same.

    Same here, another thing in a long run of problems playing the game...:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Chusco wrote:
    The problem is with the account servers. I've run the gameclient.exe directly, wrote dowm my user and pass and the connection to the account servers timed out. I've run the nettest and all is ok. Dunno what could be wrong.

    More likely to be a problem with your firewall/router isp. If it was the account servers, almost everyone would be having the same problem. Theyre not.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    well all i get to is launcher and it keeps telling me invalid username and pass when there correct:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Macgyver22 wrote:
    well all i get to is launcher and it keeps telling me invalid username and pass when there correct:mad:

    Theyre case sensitive. Try taking off, or using caps lock.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    That happen to me but I can't fix it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I keep getting the same invalid user name error, but I know I'm inputting the correct info, and in the correct case. So wtf?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    It should be the same login and pwd you use to go on the forums.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    If the launcher UI never loads (you just see a white frame or "Loading please wait") it means something is unhappy in IE-land. Try clearing your cached files and check that you aren't in work-offline mode. If that doesn't help, try reinstalling IE to force it to reset.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    yep that. last night i had a similar issue and it got resolved by unchecking the settings for using a proxy.
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