The support ticket section doesn't seem to work. Clicking "Create Ticket" does nothing. I also can't delete the gold spammers in my mail.
It would be nice to receive a refund of the $60 I paid for the download since I played maybe three times. The game isn't what it was promoted to be. If lifers can get refunds, then why not others? The game can't be used by anyone anyway without a subscription.
If you want a refund, you will need to telephone billing. You cant get one by posting on the forums.
I only posted because they turned off the support ticket feature. Guess they are getting more tickets than they can handle. Plus, there are no phone numbers listed on the website. Trying to contact billing just throws you into the tickets thing, which doesn't work.
I only posted because they turned off the support ticket feature. Guess they are getting more tickets than they can handle. Plus, there are no phone numbers listed on the website. Trying to contact billing just throws you into the tickets thing, which doesn't work.
Very convenient.
The ticket feature is not turned off. I use it every day to bug broken objects/missions etc.
As for no phone numbers, i suggest yous top trying to start rumours and actually look. 5 seconds of checking billing information located from the front page gives you:
The ticket feature is not turned off. I use it every day to bug broken objects/missions etc.
As for no phone numbers, i suggest yous top trying to start rumours and actually look. 5 seconds of checking billing information located from the front page gives you:
(USA)
+1-408-404-1714
(UK)
0870 490 0617
Well, it doesn't work. I'm using Firefox which has the most accurate code interpretation and the links do nothing.
As far as the phone numbers, it isn't 5 seconds to find unless you already know they're there. The website is very poorly constructed (much like the game) so it isn't obvious. Besides, I don't have time to call because like many people, I actually have a job Mon-Fri. They should have this service available over the Net. I sure didn't have to call any phone numbers for them to take my money, I shouldn't be required to in order to get it back.
Well, it doesn't work. I'm using Firefox which has the most accurate code interpretation and the links do nothing.
As far as the phone numbers, it isn't 5 seconds to find unless you already know they're there. The website is very poorly constructed (much like the game) so it isn't obvious. Besides, I don't have time to call because like many people, I actually have a job Mon-Fri. They should have this service available over the Net. I sure didn't have to call any phone numbers for them to take my money, I shouldn't be required to in order to get it back.
Doesnt do anything? If you are certain of that, then you need to reconfigure it. Click support, billing faq's, and scroll to the bottom. So yes, it is obvious.
As for your last statement, i just dont know what to say. By your logic, anyone could take over any account and do that. Refunds MIGHT be done by ticket, but it would be MUCH easier to do it by telephone, and get it confirmed there and then, instead of sending in multiple tickets in reply to their questions, and havin to wait a day or two for a reply.
Doesnt do anything? If you are certain of that, then you need to reconfigure it. Click support, billing faq's, and scroll to the bottom. So yes, it is obvious.
I'm talking about the support tickets and yes, I'm certain.
Refunds MIGHT be done by ticket, but it would be MUCH easier to do it by telephone, and get it confirmed there and then, instead of sending in multiple tickets in reply to their questions, and havin to wait a day or two for a reply.
It's not easier when they aren't open weekends and unlike you, I guess, I actually work for a living.
Starting a flame war isn't really helping your or STO's reputation.
I dont work for a living? Ok. you just crossed the line from asking for help into trolling.
You started the trolling. I simply made a post requesting help. You are the one who started flaming me.
You should consider that I'm actually in the U.S. and my time zone puts me at work during the hours their phones are open. Because you are half way around the world means that you are probably home when they are open. Sure, it may be easy for you to call during those hours but it isn't for me.
Once again, I didn't have to call anyone to purchase this so I shouldn't need to now. Why do you think it's more secure calling a telephone than over the Internet? Can you prove over the phone who you are? No. I can prove over the Internet that I am the one making the request.
The reason you have to call is simply their way of discouraging people from trying to get compensated for a failed game. They make you wait for hours until you eventually tire and hang up.
The support ticket section doesn't seem to work. Clicking "Create Ticket" does nothing. I also can't delete the gold spammers in my mail.
Submitted as Ticket 802847:
I can't believe I just now figured out how to open new support tickets via the website. The ticket interface UI needs significant improvement because it is not clear wha users should do after selecting a ticket category:
1. Enter search terms or leave blank and click search.
2. Highlight the option that says "create a new ticket".
These last two critical steps function similar to the way the ticket interface in the game works, but it is not intuitive at all. You need to provide a workflow that clearly shows (and documents) how the user should move through the interface at each process step to create a new ticket.
Comments
Very convenient.
The ticket feature is not turned off. I use it every day to bug broken objects/missions etc.
As for no phone numbers, i suggest yous top trying to start rumours and actually look. 5 seconds of checking billing information located from the front page gives you:
(USA)
+1-408-404-1714
(UK)
0870 490 0617
As far as the phone numbers, it isn't 5 seconds to find unless you already know they're there. The website is very poorly constructed (much like the game) so it isn't obvious. Besides, I don't have time to call because like many people, I actually have a job Mon-Fri. They should have this service available over the Net. I sure didn't have to call any phone numbers for them to take my money, I shouldn't be required to in order to get it back.
Doesnt do anything? If you are certain of that, then you need to reconfigure it. Click support, billing faq's, and scroll to the bottom. So yes, it is obvious.
As for your last statement, i just dont know what to say. By your logic, anyone could take over any account and do that. Refunds MIGHT be done by ticket, but it would be MUCH easier to do it by telephone, and get it confirmed there and then, instead of sending in multiple tickets in reply to their questions, and havin to wait a day or two for a reply.
Anyone could take over any account? Really? Could you take over mine? Maybe then YOU could make the call and get my refund. Right.
It's not easier when they aren't open weekends and unlike you, I guess, I actually work for a living.
Starting a flame war isn't really helping your or STO's reputation.
I dont work for a living? Ok. you just crossed the line from asking for help into trolling.
You should consider that I'm actually in the U.S. and my time zone puts me at work during the hours their phones are open. Because you are half way around the world means that you are probably home when they are open. Sure, it may be easy for you to call during those hours but it isn't for me.
Once again, I didn't have to call anyone to purchase this so I shouldn't need to now. Why do you think it's more secure calling a telephone than over the Internet? Can you prove over the phone who you are? No. I can prove over the Internet that I am the one making the request.
The reason you have to call is simply their way of discouraging people from trying to get compensated for a failed game. They make you wait for hours until you eventually tire and hang up.
Submitted as Ticket 802847:
I can't believe I just now figured out how to open new support tickets via the website. The ticket interface UI needs significant improvement because it is not clear wha users should do after selecting a ticket category:
1. Enter search terms or leave blank and click search.
2. Highlight the option that says "create a new ticket".
These last two critical steps function similar to the way the ticket interface in the game works, but it is not intuitive at all. You need to provide a workflow that clearly shows (and documents) how the user should move through the interface at each process step to create a new ticket.
LITTLE sensitive there, Ace. Especially with the tone you've had the whole time.