I have the same deal going right now. Patcher won't patch. It says Server Down, and Account Error down at the bottom. I have a lifetime account there better NOT be an account error! lol
Account Error, please contact Billing support or You are not allowed to log into the server at this time make sure you meet the account requirements to play the game.
A retail copy of the game (physical box from store or a digital download) with a valid retail key
A subscription to the game (Credit card, Gamecard, or Paypal required)
These need to be tied to your STO account, make sure you create and login to your account before activating the key. http://www.startrekonline.com/activate
The retail game purchase DOES include 30 days of time, but you NEED a subscription setup on your account before you can play. The subscription will begin 30 days after you register your retail key.
On the USA box, Subscription Required - 30 Days Game Time Included With Purchase
Here is an example of a retail key and active subscription - NOTE Preorder/Beta keys no longer give you game access alone
Activated Features
* Star Trek Online - Preorder
* Star Trek Online 12 Month Subscription Preorder
* Star Trek Online Del Taco Promotion B
* Wrath of Khan Admiral's Uniform
* Star Trek Online - Digital Deluxe
* Star Trek Online - Retail
Subscriptions
* Star Trek Online Recurring 12-Month ACTIVE
Next Billing Date: Mar 3 2011
Comments
It won't let me login to the game
Account Error, please contact Billing support or You are not allowed to log into the server at this time make sure you meet the account requirements to play the game.
A retail copy of the game (physical box from store or a digital download) with a valid retail key
A subscription to the game (Credit card, Gamecard, or Paypal required)
These need to be tied to your STO account, make sure you create and login to your account before activating the key. http://www.startrekonline.com/activate
The retail game purchase DOES include 30 days of time, but you NEED a subscription setup on your account before you can play. The subscription will begin 30 days after you register your retail key.
On the USA box, Subscription Required - 30 Days Game Time Included With Purchase
Where do I view my account details?
http://www.startrekonline.com/user
Here is an example of a retail key and active subscription - NOTE Preorder/Beta keys no longer give you game access alone
Activated Features
* Star Trek Online - Preorder
* Star Trek Online 12 Month Subscription Preorder
* Star Trek Online Del Taco Promotion B
* Wrath of Khan Admiral's Uniform
* Star Trek Online - Digital Deluxe
* Star Trek Online - Retail
Subscriptions
* Star Trek Online Recurring 12-Month ACTIVE
Next Billing Date: Mar 3 2011