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login problem

SystemSystem Member, NoReporting Posts: 178,019 Arc User
everytime i login to download the patch i get a message at the bottom = account error please contact billing suppoort

ive installed the game and did all thegame key stuff what is the problem

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the same deal going right now. Patcher won't patch. It says Server Down, and Account Error down at the bottom. I have a lifetime account there better NOT be an account error! lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    http://forums.startrekonline.com/showthread.php?t=118737

    It won't let me login to the game

    Account Error, please contact Billing support or You are not allowed to log into the server at this time make sure you meet the account requirements to play the game.

    A retail copy of the game (physical box from store or a digital download) with a valid retail key
    A subscription to the game (Credit card, Gamecard, or Paypal required)

    These need to be tied to your STO account, make sure you create and login to your account before activating the key. http://www.startrekonline.com/activate

    The retail game purchase DOES include 30 days of time, but you NEED a subscription setup on your account before you can play. The subscription will begin 30 days after you register your retail key.

    On the USA box, Subscription Required - 30 Days Game Time Included With Purchase

    Where do I view my account details?

    http://www.startrekonline.com/user

    Here is an example of a retail key and active subscription - NOTE Preorder/Beta keys no longer give you game access alone

    Activated Features

    * Star Trek Online - Preorder
    * Star Trek Online 12 Month Subscription Preorder
    * Star Trek Online Del Taco Promotion B
    * Wrath of Khan Admiral's Uniform
    * Star Trek Online - Digital Deluxe
    * Star Trek Online - Retail

    Subscriptions

    * Star Trek Online Recurring 12-Month ACTIVE
    Next Billing Date: Mar 3 2011
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ah thanks, didn't realize I hadn't activated since head-start.
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