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Can't start the game :-(

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi @ all,

Just got my STO and installed it on my new PC, after installing the pach I was not able to start the game reciving follwing Error msg:

Corrupt pig file detected\nRead failed for file: Animation_Library/Core_4arms_Male/Scale/Scale_4arms_Male.Atrk

any suggestions how to solve my problem?


br
Tarr32
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Did you run a file check before logging in?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Did you download a 3rd party download service?

    If youw ant to doa file check, on your launcher, click options, then force verify, then OK
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thanx for hints but suggestions did not help to solve the problem. :mad:

    br
    Taar32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    having a similar issue where the game crashes as it's loading (after launcher, the initial cryptic loading screen).

    When I start the launcher now it asks me to verify the files which I've done twice with no positive effect. I've now renamed my Star Trek Online folder and letting the launcher re-download everything, hopefully that will fix it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    OK, have redownloaded the entire game and it still crashes when opening.. Anyone else seeing this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I am having the same problem. Freezes at the Cryptic Loading screen. Verifyied several times with no positive result. Would love to play before my five buddy days are up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Delete the main pig file that this one is located in. It should be listed in your log file above this line.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Day 3 Cusomer service no Answer. Porblem still not solved.


    After deinstall and reinsalling the game and again of 3-4h paching this error still cant be solved. And the Customer service is still not ansvering my call.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    if you are using vista or win7 . unistall
    turn off any anti-virus program that does checksum check of files as they are saved.

    right click on the installer exe and set to run as admin
    Install in a directory other than windows or program files directory.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    @PegasusMD Thanx for the suggesstion. I have tryed that out (installation without AV) and the error still persists. Its interesting that after several days the Cryptic Customer support did not respond.

    Such bad support as Cryptic demonstates I never expirianed. It is very pitty that Cryptic is gratfull accepting my money but in return they offer a extremly bad service. Can it be that the saying becomes true.... bad service bad game....


    with kind regards
    Taar32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Taar32 wrote:
    @PegasusMD Thanx for the suggesstion. I have tryed that out (installation without AV) and the error still persists. Its interesting that after several days the Cryptic Customer support did not respond.

    Such bad support as Cryptic demonstates I never expirianed. It is very pitty that Cryptic is gratfull accepting my money but in return they offer a extremly bad service. Can it be that the saying becomes true.... bad service bad game....


    with kind regards
    Taar32

    You know what a queue system means right? You know what thousand of other players in teh queue before you means? You know what limited amoutn of CS staff means?

    If you are going to troll, go to the general forums. You really don't want to start trolling here, no matter how upset you may be.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    You know what a queue system means right? You know what thousand of other players in teh queue before you means? You know what limited amoutn of CS staff means?

    If you are going to troll, go to the general forums. You really don't want to start trolling here, no matter how upset you may be.


    Its not a toll m8 ist a fact. Yes I am upset because I bought the game and as sub for 6 Monthns. Is it rearly so unbelivable that after all a customer like me just whants to enter the game and enjoy it. That Cryptic has not enough manpower to solve that huge wave of technical difficulties is visible. From a customer perspective it means that
    a. They are not proffessional enough to handle it or
    b. They are too profit orientated not to employ more to solve the problems or
    c. both of that.

    I just would like to know how I can solve the follwoing Problem:

    After Install and paching I recive during the start of the game the following Error: Corrupt pig file detected\nRead failed for file: Animation_Library/Core_4arms_Male/Scale/Scale_4arms_Male.Atrk

    With kind regards
    Taar32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    You know what a queue system means right? You know what thousand of other players in teh queue before you means? You know what limited amoutn of CS staff means?

    If you are going to troll, go to the general forums. You really don't want to start trolling here, no matter how upset you may be.

    Again.... not a troll.

    http://forums.startrekonline.com/showthread.php?t=131563&page=2
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Still no support by the officials and the error persists. Dose someone have an Idea how to solve that Problem If yes all Ideas are more than welcome, because I start thinking to demand my money back because the game is not playable till now.


    Compendium:

    I bought the game online at the STO Store, downloaded it and installed it. after 3-5h of parching I tried to start the game and received the following Error msg: Corrupt pig file detected\nRead failed for file: Animation_Library/Core_4arms_Male/Scale/Scale_4arms_Male.Atrk


    after receiving several tips from Forum Users (btw thnx again to all) and several try outs of different installation methods (without Anti Virus Program, forcing of a patch at start etc...) the Error still persists. Even the installation on a total different PC did not solve my problem :mad:

    Cryptic Support still did not answer to my Ticket :mad: :mad:

    Any Ideas what I can do more to get this game running, there is no fun in having a 6 month sub and the damn thing is not usable.


    With kind regards
    Taar32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I have a solution for this problem, but first....


    You need to get the exact error message from the window. I realize it is telling you that Animation\etc etc etc is the root cause of the problem, but we need to know which .hogg file its under (hogg files are basically .zip files that you can't acces)

    When the error box pops up it should say something like this:

    D:\Games\Cryptic Studios\Star Trek Online\Live\piggs\BIN\ THEN animation\ etc etc etc

    we need to know which file is listed after the PIGGS folder directory... the next file is a HOGG file (dont ask cause I don't know... but I think the naming is savy).

    After that....

    You can follow my directions in this post:

    http://forums.startrekonline.com/showthread.php?t=110507&page=4

    Please bump the thread with success or failiure.

    Thank You
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    @ GrStaKa thank you for good hint! The problem was not soved by that procedure BUT, I figured out that the downloaded installation files had some mistakes. I have downloaded the STO file in total the 4x and 3 versions did not work The last file downloaded on an plain Laptop (only Windows 7 installed) gave me an STO Folder with installation Files that worked and the game was installed on the Laptop.
    I have tried this Files now on my Gaming PC and it worked too but for the installation and patching the Firewall has to be turned off as someone already suggested in this tread before. So I can say that it was hard to install the game and make it run.
    Thnx all who tried to help!

    With kind regards
    Taar32

    PS
    Customer support: became active and suggested a procedure that I tried it out with the corrupt File on an Test PC outcome: It do not work as it was suggested.

    THREAD CLOSED
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