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The gods don't want me to play this game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello all,

This is my first post on the forums. I bought the game on thursday and have come up against several issues stopping me from playing the game. I updated graphics drivers and was able to play the game on the first evening.

The next day I opened the patcher and it came up with 'unable to authenticate'. I checked the forums and other people have been able to fix this issue by 'waiting 2 to 5 minutes then connecting again'. However after several 15 minutes waits between reloads and reboots it still says the same thing. I made sure it wasnt blocked in the firewall, in the end I rebooted the router ( a 20Mb line that serves a student halls so a bit naughty) and was able to login in.

Once logged in I often get stuck with 'connecting to login server' and if managing to pass that, 'server connection lost' which kicks me back to the menu. I saw several posts that suggested loading a different character, which sometimes works, but when I load the main character it will nearly always fail to load.

Again, once at this stage if I restart the router I can normally login and play. After about 10-20 minutes I lose server connection and go back to the menu all over again. What can I do? I'm very sure I still have good connection, I played arma and cod today online and have pings below 50. I equally think its unfair to my housemates and impractical to have to restart the router when I want to play STO.

Any advice would be appreciated, when I've managed to log in and play, I've really enjoyed the game. But after only 2 days of repeated frustration I'm beginning to lose the will.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    sounds like you router unable to handle the numbr of connections for the game and is locking up what model is your router.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Couldn't say, the modem router remains locked away since its uni property. All I can do is turn the power on and off. I assume that if indeed its a problem with the router, then there is very little I can do about the situation?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    well itis either the router or since the game uses ports 7000-7500 and you are on a university network, it could be the univeristy traffic shapping security software is detecting the game traffic and mistaking it for p2p traffic and locking it out,
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Assume (correctly) that I am a tad on the noobish side when it comes to all things technical. Ruling out buying my own phone line, since I've checked and its way too expensive for half a years worth of playing and every other game plays okay, is there a fix I can use for STO. Changing ports? or maybe getting dongle just for STO?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Jimmmbo wrote: »
    Assume (correctly) that I am a tad on the noobish side when it comes to all things technical. Ruling out buying my own phone line, since I've checked and its way too expensive for half a years worth of playing and every other game plays okay, is there a fix I can use for STO. Changing ports? or maybe getting dongle just for STO?

    Contact the IT department, and tell them what ports you need unblocked and why. If they say no, then sorry. No STO for you on campus.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thank you for your help guys. I'll contact the IT guys and beg and bribe. Will it be all ports from 7000-7500 or a specific one I can work out?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Jimmmbo wrote: »
    Thank you for your help guys. I'll contact the IT guys and beg and bribe. Will it be all ports from 7000-7500 or a specific one I can work out?

    STO uses all ports in the range 7000-7500
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    they may also ask or ip to the server
    I have sniffed ip s from 208.95.184.xx to 208.95.185.xx while playing the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Brilliant, cheers guys
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I have been able to get ports 7000-7500 opened and have since enjoyed a good bit of playing. Very much enjoying the game. I do still disconnect often, although am guessing this'll be due to server at peak times.

    I am still suffering quite badly from 'unable to authenticate' at the laucher screen. Most peoples post on this subject say it works after 10mins, but does not seem to for me. Anything further I can do, or am I just going to have to grab a game when I'm lucky?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Jimmmbo wrote: »
    I have been able to get ports 7000-7500 opened and have since enjoyed a good bit of playing. Very much enjoying the game. I do still disconnect often, although am guessing this'll be due to server at peak times.

    I am still suffering quite badly from 'unable to authenticate' at the laucher screen. Most peoples post on this subject say it works after 10mins, but does not seem to for me. Anything further I can do, or am I just going to have to grab a game when I'm lucky?

    Did they open TCP 7000-7500 for all destination IPs or just a range for the STO servers? If just the servers, what range did they use?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I asked the IT support gent to open ports 7000-7500, to which he told me that he has. I'm not sure whether quite what that means in relation to your question. My apologies, this is a little above me. Is there something I need to ask the IT support gent further to find out?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Jimmmbo wrote: »
    I asked the IT support gent to open ports 7000-7500, to which he told me that he has. I'm not sure whether quite what that means in relation to your question. My apologies, this is a little above me. Is there something I need to ask the IT support gent further to find out?

    If you didn't give him a network range and just asked for the ports, you should be fine.

    I asked because in my packet captures I found a 208.95.187.73 IP for a controller server. I've seen some people give a network range that didn't include this host IP.

    If you want to dig into it yourself, I added some packet capture information to my FAQ. A warning that analyzing packet captures does take some experience to do in order to find problems, but I did provide some examples for people to get them started.

    http://forums.startrekonline.com/showthread.php?p=2281623#post2281623
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    THanks for the help, will just sit back and play when I can then. Since I only understand about 3 in every 4 words you're saying, I'll skip the port analysing thanks :)
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