test content
What is the Arc Client?
Install Arc

launcher loading

SystemSystem Member, NoReporting Posts: 178,019 Arc User
i'm been staring at my launcher loading screen for over 2 hours. I've restarted my internet connection, computer, and everything else i can think of and launcher still says loading. I've uninstalled and reinstalled, and still says same thing...what's wrong?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    1. firewall/antivirus blocking program (if you been plaaying before could have reflaged program so need to reauthorize)
    2. firewall/router blocking ports 7000-7500
    3. windows defender or some other parental control program blocking access
    4. IE browser is set to work off line (set to on line to fix even if you use a different browser)
    5. programs launcher and gameclient exe needs to run as admin
    6. connection problems on mode/router specially if using a two wire modem.

    ISP blocking or filtering packets/ports



    run tracert patchserver.crypticstudios.com

    download and run nettest
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

    post results of both.
Sign In or Register to comment.