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So... cryptic support lazy, rude or just downright incompetant?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I've been waiting since the 11th of Febuary for a response to my ticket request CS Billing #103156 and received NOTHING back from Cryptic beyond their original automated messages. I have sent repeated emails back quoting this number asking for an update on this issue and still got no reply.

Why the hell should i ever do business with cryptic again if their support and billing department is this incompetant?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    just understaffed and overworked with lot of backed up tickets and people submitting mulit tickets on the same problem since the tickets are addressed in order of recieve.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    count23 wrote: »
    incompetant

    Quoted for effort.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    PegasusMD wrote:
    just understaffed and overworked with lot of backed up tickets and people submitting mulit tickets on the same problem since the tickets are addressed in order of recieve.

    This is bull. I'm having the same problem getting Cryptic to do anything about my retail key not working since release. All I've gotten so far is a form letter response and then my ticket got deleted. Cryptic's customer support is virtually non-existent.
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