Hi
Having problems downloading the patch. This is the second time that this has happened. The last time was with the last patch from last week.
I start up the launcher and log in. The patch starts to download (Nicely) and last time I got half way, this time I got quarter of the way about 20 meg this time. Then the patch stops and I recieve the error message: Error 14: The connection to the server was lost. Restart in [countdown].
I am then unable to patch more than 3 - 4% before I keep getting the message and disconnected.
I have looked at the other patch difficulty thread "Patching is Awful" and ran the Cryptic nettest thingy

. Heres the results:
contacting nettest server..
Local IP: 86.24.x.x
Ping: 107.5 msec
Port: 80: 36 KB/sec 1 KB/sec 38 KB/sec 500
Port: 80: 47 KB/sec 2 KB/sec 49 KB/sec 500
Port: 443: 32 KB/sec 1 KB/sec 34 KB/sec 500
Port: 443: 39 KB/sec 1 KB/sec 41 KB/sec 500
Port: 7255: 43 KB/sec 2 KB/sec 45 KB/sec 500
Port: 7255: 51 KB/sec 2 KB/sec 54 KB/sec 500
Port: 7003: 45 KB/sec 2 KB/sec 47 KB/sec 500
Port: 7003: 39 KB/sec 1 KB/sec 41 KB/sec 500
Port: 7202: 45 KB/sec 2 KB/sec 47 KB/sec 500
Port: 7202: 42 KB/sec 2 KB/sec 44 KB/sec 500
Port: 7499: 39 KB/sec 1 KB/sec 41 KB/sec 500
Port: 7499: 39 KB/sec 2 KB/sec 41 KB/sec 500
Port: 80: 39 KB/sec 1 KB/sec 41 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
My internet is a Virgin cable broadband connection. Does anyone have any ideas? I have tried the patch through proxy setting but that didnt make a difference.
Thanks in advance.
Comments
Thought I would try the patch in the morning when the server requests would not be high. Its still failing to patch. I had a look at another thread. This is the console output:
PatchClientLib: connecting to patchserver.crypticstudios.com:7255
PatchClientLib: redirecting to 208.95.184.107:7255
PatchClientLib: skipping unneeded autoupdate CrypticLauncherST
PatchClientLib: successfully connected
Loading manifest: e:/Cryptic Studios/Star Trek Online/Live/.patch/StartrekClient
.manifest...done
Loading filespec: e:/Cryptic Studios/Star Trek Online/Live/.patch/StartrekClient
.filespec...done
Loading hoggs...done. (1.01)
Deleting files...done (0 deleted). (0.00)
Deleting rouge hoggs...done (0 deleted). (0.00)
Examining hoggs...done. (2.19)
PatchClientLib: xferrer hanging, 31s now
PatchClientLib: unexpectedly disconnected
Anyone? Please. I cannot now patch this game!
Was just checking my account details because I was a bit worried that I may be paying an extra tenner for a game that I couldnt play. When BAM!
The game patched and started!
Ah well. Back into space with me!
Cheers
Vortigern
Am running Windows XP SP3, have cable internet, connected to a netgear router. Game runs fine on the computer but patching is a *****!
Any help greatfully recieved.
Cheers
Vortigern
Take a look through my FAQ, a packet capture would greatly help determine what is hanging your download but without doing that you can go through my list of items to try first.
http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
Note the section on STO log files and look for matching time stamps in the two patch logs.
If it is a possible bottleneck, would this be being caused by the number of people currently downloading the patch, is this why a day or two after, all of a sudden it starts working?
Thanks again.
Vortigern
The download speed has never been an issue for me and I test in on three different systems.
But I did eventually manage to upgrade the network driver and it successfully downloaded the patch.
Thanks very much guys. Much appreciated.
Vortigern
Yes, that can be a pain the butt when you suddenly are missing your network
Glad to hear the drive update fixed the problem, would you mind posting the network adapter brand, model, old driver and new driver version that fixed it?
I have an Asus K8N-e deluxe motherboard. I am not great at patching so I noticed that Ihad Nforce network drivers dating back to 2004. I dont fully understand how Nforce drivers patch and what the different numbers mean but after the first patch attempt removed my network capability's I needed to find out
After checking the Asus sites and finding other information I was able to find that Nforce 3 drivers may work. I couldnt easily find them on the Nvidia site but after a quick google I was able to download them and install them.
My computer is now showing Nforce network controller. I didnt install the Nforce firewall (dont trust it and I have noticed in posts about patching issues not to install it). The date of the driver is now 2005, when I tested it it continued downloading the patch, pretty quickly as well. I hope it will work with the next patch, will wait and see for that answer
Cheers
Vortigern