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you are not allowed to login

SystemSystem Member, NoReporting Posts: 178,019 Arc User
.... is the message i get to see. This has been so for 3 hours now. I really want to play!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here. I got the amazon.de silver edition. a week ago the same happend. It was fixed after several hours.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same here to germany silver edition amazon. Hope it will be fixed soon
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here... :mad:
    Silver, Germany, Amazon
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ditto...
    Activating the Key didn't work. I got to the site where I was asked to determine my payment mehtod...?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    As mentioned on the forums yesterday (or maybe the day before, its all a blur to me), the final grace period (including amazon.de) has ended and you need to put in your retail key before you can play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Amazon.de promised "a free month", that's why people (including me) are confused about it.
    I guess most people thought with the retail key we would be able to unlock that promised free month after the grace period, because the grace period itself obviously was not a full month...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i have an lifetime account and it still shows you are not ......
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i alredy entered my retail-key after i got my copy on 3 th Feb.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i didnt enter my retail key. cause i have the lifetime account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I also have the problem with the login. I also have an amazon.de (deluxe ) version.

    Maybe there is an problem with the gamecard codes?

    I was granted from amazon.de a bonus of 60 days for free, because of the late delivery of the game.
    I activated the code that i received but in my STO account it isn't mentioned.

    I also received an activation email from the webmaster.

    I suppose gamecard users should be listed in the STO Account under Abonnements ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Even with a lifetime subscription, you still need to purchase a copy of the game (and put in a retail key since thats how we know you did).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Simple answer - easy solution. Thanks :)

    No it works for me and everything stands there where it is suppose to be!

    *shame on me*
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    After activating the key the following message appears:
    "You are subscribing to:

    * Star Trek Online - Retail Collectors Edition
    With 30 free days"
    ...but there is no radio button which could be flagged.
    Then trying to save without any radio button flagged leads to an error.
    Maybe that helps.

    Also as mentioned before Amazon.de told it's customers NOT to enter the retail key until after the grace period to benefit from the 30 additional free days. I just checked my mail correspondance on that topic.

    Edit: I attached a picutre of the error: Click!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You must setup a subscription before the free 30 days activate. You will not be billed until those 30 days elapse.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I setup a subscription via paypal, got charged 1€ ( *grumble!*) but now it works.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Snyderson wrote: »
    I setup a subscription via paypal, got charged 1€ ( *grumble!*) but now it works.

    The 1 is a verification transaction and is refunded in a couple of days. (most credit card companies never apply the charge just have it in the pending section until it drops off in a couple of days)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    cant log in , even the same message "you are not allowed to log into the server at this time" ...
    iam paying for nothing , today in the evening was all ok but all the night i cant log in .
    (30 free days by amazon germany)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Your Amazon.de grace period expired yesterday evening. Enter your retail key to continue playing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Obsidius wrote: »
    Your Amazon.de grace period expired yesterday evening. Enter your retail key to continue playing.

    Ok were can i enter this retail key ? I clicked my way through the my account pages, but theres no option!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    http://www.startrekonline.com/enter_key

    There's a link hidden somewhere, though I personally haven't seen it or looked for it, the link is easy enough to remember anyways.
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