As mentioned on the forums yesterday (or maybe the day before, its all a blur to me), the final grace period (including amazon.de) has ended and you need to put in your retail key before you can play.
Amazon.de promised "a free month", that's why people (including me) are confused about it.
I guess most people thought with the retail key we would be able to unlock that promised free month after the grace period, because the grace period itself obviously was not a full month...
I also have the problem with the login. I also have an amazon.de (deluxe ) version.
Maybe there is an problem with the gamecard codes?
I was granted from amazon.de a bonus of 60 days for free, because of the late delivery of the game.
I activated the code that i received but in my STO account it isn't mentioned.
I also received an activation email from the webmaster.
I suppose gamecard users should be listed in the STO Account under Abonnements ?
After activating the key the following message appears:
"You are subscribing to:
* Star Trek Online - Retail Collectors Edition
With 30 free days"
...but there is no radio button which could be flagged.
Then trying to save without any radio button flagged leads to an error.
Maybe that helps.
Also as mentioned before Amazon.de told it's customers NOT to enter the retail key until after the grace period to benefit from the 30 additional free days. I just checked my mail correspondance on that topic.
I setup a subscription via paypal, got charged 1 ( *grumble!*) but now it works.
The 1 is a verification transaction and is refunded in a couple of days. (most credit card companies never apply the charge just have it in the pending section until it drops off in a couple of days)
cant log in , even the same message "you are not allowed to log into the server at this time" ...
iam paying for nothing , today in the evening was all ok but all the night i cant log in .
(30 free days by amazon germany)
Comments
Silver, Germany, Amazon
Activating the Key didn't work. I got to the site where I was asked to determine my payment mehtod...?
I guess most people thought with the retail key we would be able to unlock that promised free month after the grace period, because the grace period itself obviously was not a full month...
Maybe there is an problem with the gamecard codes?
I was granted from amazon.de a bonus of 60 days for free, because of the late delivery of the game.
I activated the code that i received but in my STO account it isn't mentioned.
I also received an activation email from the webmaster.
I suppose gamecard users should be listed in the STO Account under Abonnements ?
No it works for me and everything stands there where it is suppose to be!
*shame on me*
"You are subscribing to:
* Star Trek Online - Retail Collectors Edition
With 30 free days"
...but there is no radio button which could be flagged.
Then trying to save without any radio button flagged leads to an error.
Maybe that helps.
Also as mentioned before Amazon.de told it's customers NOT to enter the retail key until after the grace period to benefit from the 30 additional free days. I just checked my mail correspondance on that topic.
Edit: I attached a picutre of the error: Click!
The 1 is a verification transaction and is refunded in a couple of days. (most credit card companies never apply the charge just have it in the pending section until it drops off in a couple of days)
iam paying for nothing , today in the evening was all ok but all the night i cant log in .
(30 free days by amazon germany)
Ok were can i enter this retail key ? I clicked my way through the my account pages, but theres no option!
There's a link hidden somewhere, though I personally haven't seen it or looked for it, the link is easy enough to remember anyways.