I got this email last week with a 5 day trial from my bud so I figured I'd check it out. Played World of Warcraft got bored of that game so I figured I'd try this.
Stupid me, guess what I did? I actually went online to my account and added the key to authenticate the 5 day trial for this game. Stupid me thinking that my 15MB download speed would be unable to download this 8gig game in one night. 8 hours+ "Usually I can download alot MORE in one night from anywhere else." So it has been about 3-4 days and it just finished downloading. I was surprised to how fast that was. I used the torrent option because the other option..well...as it say on your site..."Only use this if you are having issues with other channels, as they should be faster." Only option I had that "I thought" would be the fastest.. as it was faster then using the STO downloader, strange there.
Should have just not have any of the links on your site and say "We are too cheap to get our own servers to handle "the download demand" go elsewhere."

So I started the installer and finally installed the game on the computer. I clicked the shortcut and see what happens.
Logged in and the launcher stays at here.....is there a play? Is it downloading a patch....what is happening?

On the right of the screen it says PATCH so I guess I'll have to learn to assume and assume that the downloader is downloading a patch. So I assume i should wait? Nah fk it I'll post my problem here so all can see.
What's next? Oh wait..maybe I was downloading for 5 days and now I can't play STO for 5days? Hmmm.
Well let's look on my account and see if I have anymore time left...hmm says i authenticated a 5day trial nothing else. Well that didn't help much.
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I haven't even started playing the game and I already have a bad taste in my mouth. Even worse then a hooker....believe me i don't pay much.

So I will keep ****in and moanin for another night and see what happens.
Hey I know give me another 5 day key trial to my email.....that would be great. Thanks
Comments
You actually have to click the patch button.
Looks like a layer 8 error.
Forgot to type in that I tried that...ooops..assumed that you knew already.
Looked in my electrical tool-box and found a tier 9 caox stretcher. Downloading is a bit faster now.
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Thanks for your help.