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Lag and Disconnects

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I no longer need to use a proxy to connect to the game anymore, but I am still having frequent rubber banding and disconnects anywhere from every 5-25 minutes. It doesn't seem to matter what proxy or setting I have it changed to now I always get the same experience.

So the good news is I can connect very reliably now (no longer hanging on connecting to account server) and I can always log right back in after being disconnected, but the rubber banding and constant disconnects is really ruining the game for me. It seems like things are changing as time goes on and I'm really curious if these issues are eventually going to work themselves out or not as a result of Cryptics work on their servers.

There hasn't been much talk of constant disconnects so maybe I'm the only one... or maybe all those other people just gave up on the game. Anyone else in the same boat as me?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yes same here, and its beginniing to beyound a joke now to be perfectly honest. I have no other problems playing other MMO games apart from STO which is a disappointment really as from what I have managed to play i sreally good.

    Have just tried to log in with no luck, get to Retrieving Map Lists, then it just says disconnecting from the server...

    And there sems to be alot of people posting on the forum regarding constant disconnects, rubber banding and so forth, the only help thats seems forth coming is from fellow players.

    So i'm patiently waiting a fix to these on going problems!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    In Cryptics defense I'm sure it's some combination of our ISP's and their servers but I just wish there was something I could do on my end to make it work better. I know that the situation has "evolved" in regards to what my problem is.

    Went from perfectly fine in closed beta to disconnect every other map move in open beta to inability to connect at all for 10-20 mins of trying, to now rubberbanding and constant disconnects but being able to log back in with no issues.

    I'm sure my ISP hasn't done anything in the last couple of months and I haven't noticed problems or changes in any other games or internet activity either, so I can only assume that the changes are a result of Cryptics efforts.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    HI!!!! You're not alon with this incredible problem!! I have the same! I contact Tech support 15 days ago but still no answer!! I dont know what i have to do. With other online games,inet surfing,skype,messanger absolutly no problem... MAH...I need help!:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I am having the same issues - so far I'm averaging 5 disconnects every 20 minutes. It kinda gets a bit rediculas when all your trying to do is talk to one NPC.

    Also heaps of rubber banding - almost everywhere while doing almost anything. My character cannot even shoot in one fixed direction. When I hit the little bit of space combat the first time you get out into space, the rubber banding improved but the disconnects did not. Then now that I'm on the ground again its back to the same old - watch a replay of a replay that didn't actually happen.

    Right now I'd be a servere liability to any team through no fault of my own.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here with the rubber-banding and disconnects, 20mb cable here, play any other game online with no issues, pretty sure Cryptic is the issue not our ISP's. COME ON CRYPTIC fix the server issue, use some of that 20 mil bonus and buy some new kit FFs.:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    YEAH!! COM'ON CRYPTIC!!! WEAK UP!!!!
    Now i am in a stupid space mission,fighiting vs a stupid Orion ship...after 3, 4 beam fires... PUF!!!! DISCONNECTED!!! Can't finish the battle!!! Can't warp out!! Can't drop the mission!!! I'm blocked here for the eternity!!! It's a nonsense!!!! I hope Borg will assimilate the Cryptic people...maybe they will work better!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    With 20 MB cable EVERYTHING has to go perfefct and fast!! It's impossible that the issue depends from our ISP... It's only a CRYPTIC probem...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If it was only a cryptic problem then it would affect everyone and if it was only an isp problem it would affect all games/internet traffic. That's putting it a bit simply but in the end I think the issue is a combination of the way our ISP's route traffic and Cryptic's servers accept the traffic. I really wish Cryptic would try harder to come up with a solution because that would be a lot easier than convincing our ISP's that they need to change something for just one game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    WTFast.com .... anyone tried it with sto? ....still downloading the game files atm on 8mb line @ 1006KB so I have not been able to try it yet ... I use it on WOW and it dropped my lat to 40ms from 418-435ms


    Just a thought since it routes everything thru WTFasts servers
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Indeed you are not alone.

    I have same problems, with disconnections.
    "Fortunately", before a disconnection, most of the time my sound begins to "crack" and makes snapping noises.
    When that occurs, I mostly restart my PC, because my Internet Connection gets disconnected as well and although it connects again, when I start the game I cannot connect to account server. At this point I press Alt+Tab to see if my connection is lost again, and most of the times it is.

    But sometimes I just have to relog into the game.
    It happens ca. after 20mins to 1hour playtime.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wtf, still after another patch!!!

    constant rubber banding, and disconnects, but its the rubber banding that winds me up the most, i have 8mb ( i gert 7.2mb unlimited) and all other games are fine. wtf

    i hate u cryptic, guess what .....

    u are not getting any money from me on the 14th of march. tossers
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Azzitude wrote: »
    WTFast.com .... anyone tried it with sto? ....still downloading the game files atm on 8mb line @ 1006KB so I have not been able to try it yet ... I use it on WOW and it dropped my lat to 40ms from 418-435ms


    Just a thought since it routes everything thru WTFasts servers

    I might have to try this and see if it makes any difference. Anyone else tried this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have DSL with a 3 mb line and 512 upload speed..not very fast but have had no problems with rubberbanding or disconnect problems...it apparently is the difference between DSL or CABLE...I don't know what but the people that complain about the problem are almost always on Cable....I do know that on DSL you have a dedicated line that is your own phone number and because of that you are more secure and you are not sharing the speed with your next door neighbor......Unlike Cable which has huds in each neighborhood.

    Just my thoughts.

    Macer;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Loxone wrote: »
    I no longer need to use a proxy to connect to the game anymore, but I am still having frequent rubber banding and disconnects anywhere from every 5-25 minutes. It doesn't seem to matter what proxy or setting I have it changed to now I always get the same experience.

    So the good news is I can connect very reliably now (no longer hanging on connecting to account server) and I can always log right back in after being disconnected, but the rubber banding and constant disconnects is really ruining the game for me. It seems like things are changing as time goes on and I'm really curious if these issues are eventually going to work themselves out or not as a result of Cryptics work on their servers.

    There hasn't been much talk of constant disconnects so maybe I'm the only one... or maybe all those other people just gave up on the game. Anyone else in the same boat as me?

    Comcast?

    I regularly team with a guy who has comcast, and he has almost mirrored your post. Even the skype call we do drops if he is the host.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    denare wrote: »
    Comcast?

    I regularly team with a guy who has comcast, and he has almost mirrored your post. Even the skype call we do drops if he is the host.

    Nope. Using Shaw in Northern BC, Canada. I have heard issues about Comcast though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Have you guys perhaps tried a power cycle aka. powering down your modems and if applicable your routers. letting them sit for 5-10mins and bringing them back up?

    If so.

    I would suggest trying a computer restart

    if so.

    I would contact your ISP and ask for what is known as a Reprovision. What that will do is reset on their end and most cases corrects a lot of lag or slow speeds which usually cause a dc or rubberbanding.

    If you've done the above.

    I would do a trace route with the game and see if you can find the kink. this way you can show Cryptic it's not your computer, it's them.

    p.s. I even have rubberbanding from time to time and those things above usually solves my issue. I'm a ISP tech so it's what i am doing all day is T/S these kinds of issues.

    If you want some more T/S tips or want some further help. PM me and I will do what I can in assisting you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Im having issues with this as well although mine only happens when im in a deep space encounter or Fleet actions, its gets to the point where i loose all control of my ship every other game i play WoW, Dawn of War 2, team fortress 2 etc i have no issues at all, it only seems to be STO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'd still try the reset as I suggested, the reason I say that, is that a deep space encounter and fleet action are more badnwidth intensive and soaks up what you did have available to use. I agree however that it could be the servers most likely but I'd still try and get those reset to take that out the equation so cryptic can't say it's on your end not their's.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Have you guys perhaps tried a power cycle aka. powering down your modems and if applicable your routers. letting them sit for 5-10mins and bringing them back up?

    If so.

    I would suggest trying a computer restart

    if so.

    I would contact your ISP and ask for what is known as a Reprovision. What that will do is reset on their end and most cases corrects a lot of lag or slow speeds which usually cause a dc or rubberbanding.

    If you've done the above.

    I would do a trace route with the game and see if you can find the kink. this way you can show Cryptic it's not your computer, it's them.

    p.s. I even have rubberbanding from time to time and those things above usually solves my issue. I'm a ISP tech so it's what i am doing all day is T/S these kinds of issues.

    If you want some more T/S tips or want some further help. PM me and I will do what I can in assisting you.

    Thanks for the tips Twitchy. I've tried resetting router/modem and updating firmware on router and even plugging straight in to modem on desktop and laptop and still issues are exactly the same. I'm have not contacted my ISP yet as everything else has been working flawlessly but I may have to ask for a reprovision. Can you detail what a reprovision is a bit more in case I get a not so bright tech and have to explain it to him.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If you play other games fine with no lag, and the rest of us play STO with no lag since they put in more servers, then you have to look at your PC.

    Change the graphics settings, if you're using an nvidia card then don't use the latest drivers yet, see what else might be causing localised lag.

    All MMOs use very little bandwidth so whether you have 512k or 20mb isn't go to make much difference. Yes there are all sorts of network issues like distance from the exchange, interleaving, SNR, throttling, congestion etc, but if your problem is only with STO, then more than likely as their servers are not over capacity anymore and you are all part of a small minority, then the problem is with how your PC runs the game, even if it is the latest and greatest.

    Posting plenty of information about your specs, drivers, how and when the issue occurs etc can help you get the most suitable advice.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    very good advice galdere, as you were asking about the reprovision detail. basically in laymen's terms, is a reset of the ISP network side with your modem, so think of it as a power cycle and refreshing your information. So in the case you get a tech that doesn't understand the verbage try this "can you reset my modem on your side please?"

    Also if you have messed with your router and want to see if we can help on that side, if you could pm your router model number and brand name, I can look it up and see if we can see about what settings you could have on that could be causing an issue.

    I agree with the graphical settings to look that up as well. I've found The Lighting set to high will not be friendly in a high particle areas, which again is a deep space encounter or fleet action. Especially with highly detailed maps such as asteroid or nebula settings.

    Here's what I'd suggest as well, if you want pm me your specs of the computer (IE model number and brand name ex. HP Pavillion XXXXX or if you have a S/N number I can find it that way) typically found in your system properties or on the tower itself. if you need help pm me and I'll assist you further.

    The reason I suggest that, is as galdere was saying we can see about updating your drivers and getting everything with your computer setup to see if there is some setting or some new drivers that could assist you. With any new game this can happen, especially with graphics or chipset drivers, as they are continually updated and revised.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    A screenshot of your current video settings could also show possibly what could be causing this issue and be helpful in diagnosing your issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Galdere wrote: »
    If you play other games fine with no lag, and the rest of us play STO with no lag since they put in more servers, then you have to look at your PC.

    Change the graphics settings, if you're using an nvidia card then don't use the latest drivers yet, see what else might be causing localised lag.

    All MMOs use very little bandwidth so whether you have 512k or 20mb isn't go to make much difference. Yes there are all sorts of network issues like distance from the exchange, interleaving, SNR, throttling, congestion etc, but if your problem is only with STO, then more than likely as their servers are not over capacity anymore and you are all part of a small minority, then the problem is with how your PC runs the game, even if it is the latest and greatest.

    Posting plenty of information about your specs, drivers, how and when the issue occurs etc can help you get the most suitable advice.

    I've tested the game on a fresh windows 7 pro 64bit install on my AMD 955BE with 4GB Gskill 1600mhz ram and Asus M4a78t-e board. OCZ 750W PS, Nvidia 8800GT. I can change any graphics setting I want including running in safe mode and it doesn't help. I've tried several drivers as well.

    In addition I run into the exact same problem on my laptop (Bought new at Christmas) Windows 7 home 32bit AMD Turion II M500 with 4GB ram and ATI 4570 graphics card. Of course I don't run the settings as high on the laptop but regardless I get constant disconnects and rubber banding issues with both PC's.

    I can't imagine that there could be any hardware/software/driver issue affecting both of these PC's in the exact same way if as you say it is only a problem with the small minority of people/systems/isp's.

    As I've said I believe it's an issue with the ISP routing to Cryptics servers but since I can play every other MMO fine and download files at 2+ mbytes/sec then I don't think the problem can solely be blamed on my ISP either.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I get this occasionally, but I'm using wireless, so I expect that to happen. It's not often. Rubber banding is rare, and more often I just see "Server Not Responding" when a loading screen appears. It usually corrects itself. Worst case is I get disconnected. It's so infrequent that I don't worry about it, especially since I'm wifi anyway. I just attribute it to peak usage times.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    very good advice galdere, as you were asking about the reprovision detail. basically in laymen's terms, is a reset of the ISP network side with your modem, so think of it as a power cycle and refreshing your information. So in the case you get a tech that doesn't understand the verbage try this "can you reset my modem on your side please?"

    Also if you have messed with your router and want to see if we can help on that side, if you could pm your router model number and brand name, I can look it up and see if we can see about what settings you could have on that could be causing an issue.

    I agree with the graphical settings to look that up as well. I've found The Lighting set to high will not be friendly in a high particle areas, which again is a deep space encounter or fleet action. Especially with highly detailed maps such as asteroid or nebula settings.

    Here's what I'd suggest as well, if you want pm me your specs of the computer (IE model number and brand name ex. HP Pavillion XXXXX or if you have a S/N number I can find it that way) typically found in your system properties or on the tower itself. if you need help pm me and I'll assist you further.

    The reason I suggest that, is as galdere was saying we can see about updating your drivers and getting everything with your computer setup to see if there is some setting or some new drivers that could assist you. With any new game this can happen, especially with graphics or chipset drivers, as they are continually updated and revised.

    Thanks for the help. I listed my specs above, I built the desktop myself and the laptop is a Gateway NV5329H. I think based on the info in my last post we can rule out hardware/software/driver for the time being. I even briefly disabled all forms of firewall and antivirus for testing purposes and it did not seem to make a difference.

    Also I tried plugging directly in without the router and still had the same issues. Here's my router make anyways http://www.tigerdirect.ca/applications/SearchTools/item-details.asp?EdpNo=1618852&CatId=2667
    I updated the firmware on the router as well.

    Just so you have all the info as well I was able to run the closed beta perfectly fine with no issues. In the open beta I would only ever have disconnects when I was map moving and never randomly like I have now. I had to start using a proxy to connect in the open beta but now I can connect just fine without a proxy except of course for the rubber banding and frequent random disconnects. The fact that the issues I'm receiving have evolved with the patching and progress of the game lead me to believe there is something that could be done on their end to alleviate the issues, but if there's anything I can do on my end I am willing to try.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dunno if this helps, I had similar probs until I messed with the troubleshooting section of the graphic options. (Click troubleshooting to open up the settings)

    I've a 8800GTS 512 (nvidia 190.62 drivers) and was getting 5k+ ping/rubberbanding in certain areas, Sol/fleet actions being main offenders, with disconnects. It looked to me that it was connection related as I'd have no issues with other games etc. Seems it was my PC having a fit or something with the game's graphics *shrug* even though /showfps was a pretty constant 60fps even when rubberbanding.

    I put the first two troubleshooting options on (forget exactly what they are called, I'm currently at work so can't check) and setting max fps to 60 at bottom, rest left default. Plus vsync on at top of settings a must too. Generally lowered most other graphic settings too helped, until I found a playable balance.

    Having said that, haven't changed my settings since I got things playable, but last patch and it's returned to before. Not been on since though..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    okay I see what your saying, pm me and we'll talk further. that way we're not disrupting the forum thread here
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I to am experiencing a tremendous amount of connection issues as i would like to think it is on my end, but with the exorbent amount of likewise complaints, i begin to wonder if that is indeed the case. I also play WoW with absolutely no trouble at all, stream movies and videos again with no issues. I love the game from what little i have been able to play, now i do get to play with no trouble between 2am - 5am CST i get up early coffee drinker and i have found when the in game population is minimal i can do anything i wish go anywhere with no problems, but i have learned on my days off when i try to play beyond these times and the population begins to escalate, boom rubber banding then DC so now learning that i dont see were it would be on my end but within the configuration of cryptics server and our ISP's. I know Cryptic would really like to keep with a one server concept for the full community aspect, but come on ppl with the amount of attention this game has recieved the only feasible outlook may very well be a multi-server configuration i mean come on its already been implemented in WoW that has an enormous customer base and yet they have managed to accomodate the millions of subscribers, if customers want to play with friends then they can go to their server, it works , i hope the devs really consider something along those lines quickly i want to stay but if i cant play whats the point. and sorry to keep using WoW as a reference but for the amount of people its the only thing i could think of quick enough for this post my apologies if i offended anyone, only wanting to play a game i have been anticipating for quite some time, thanks and good luck :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have a post concerning this elsewhere in the forum, but since I saw what twitchy recommended, I decided to post here. I have the same lag and disconnect issues described here as well and find it hard to believe that it is the hardware on my end that is causing this. I did the modem, router, and call isp to reset trick as well as a reboot , then set my video settings to minimal in the game. I played for maybe 20 minutes and got Server not Responding followed by the Disconnected from server message. Though I can log back in immediately and I'm where I was when I got bumped, it has become really annoying.

    Someone in another forum suggested that the ISP might be the problem, well I can disprove that theory as I have 2 other buddies that get online with me at night that are having the same disconnect issues and they both have different ISPs than I do. One has a MAC/PC hybrid running Windows 7 and is using DSL, the other has an Alienware gaming PC and is using another High speed internet provider. I am using Comcast personally. Also, as stated above by several other posters, it wasn't until they started patching this game that everything went awry. Prior to Feb 17, 2010 everything was fine, since the 2 subsequent patches came out, these problems have arisen. I can play COD: MW2. WoW, C&C games, stream movies, and troubleshoot PCs remotely without any hiccups or disconnects. It is only with this game that I have this problem. I really hope it is fixed as I really do enjoy playing it.

    I have a
    Pentium 3.0 Ghz Quad core with dual Geforce 8800 GT 512MB cards running in SLI mode with 196.21 driver revision-
    4 GB system CAS 2 Corsair memory
    latest drivers, windows updates, and no antivirus
    ASUS P5ND systemboard
    Blue Ray/DVDR
    Sony DVD drive
    Windows Vista Ultimate 32 bit edition
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Having terrible lag and disconnects, not only that but my internet is severely slowed for a while after using the game. Using meaning, logging in, getting to my character, being unable to do anything so trying to log out and can't, so just shutting it down. It's been ramping up to this point over several days now, with the first day being able to accomplish some missions with little lag, then losing connection suddenly and being unable to do anything from that point on.

    Router & modem firmware are up to date, the cable company has been spoken with and even come out to check the connections on everything.
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