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Cryptic client crashes

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Is anyone else having issues with the Cryptic client crashing? When i log in and go to press the ENGAGE button it sends me directly to an error ticket screen. Benn happening for about 2 hours now. Any advice to fixing this would be appreciated.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Run a dxdiag, save all information, and paste the system information and display devices sections to this thread.

    You can also try Safe mode in the launcher options, see if that gets you into the game as a test.

    Check your STO directory for the crash in the log files (CRASH.log for example), copy and paste ones that match the date and time (time appears to be in GMT in the log).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Post the error ID number.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Coderanger, There is not an error ticket #. Where I think there should be one it says UNKNOWN. I keep getting directed to an OOPS! Cryptic crash screen. Says to write down what i was doing while they attempt to gather info. I do that and submit it. Just no info to post. I have made a seperate ticket , just waiting on a response.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ANd Milehigh, I dont even know where to begin to try and find the info your asking for. Not the most computer savvy person in the world. Could you point me in the right direction?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    atlas22 wrote:
    ANd Milehigh, I dont even know where to begin to try and find the info your asking for. Not the most computer savvy person in the world. Could you point me in the right direction?

    How do I find my system specs?

    Run dxdiag from Start->Run or from a command prompt. After it has finished running click on Save All Information at the bottom of the screen next to Exit.

    Save the text file to your desktop and then open it up, copy the system and display devices sections and paste to the forum.

    Here is an example of the text output of this tool, only the important information is shown:

    System Information
    Operating System: Windows Vista™ Home Basic (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 3582MB RAM
    DirectX Version: DirectX 10

    Display Devices
    Card name: NVIDIA GeForce GTX 260
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 260
    Display Memory: 2414 MB
    Dedicated Memory: 879 MB
    Shared Memory: 1535 MB
    Driver Version: 8.17.0011.9621 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 1/11/2010 21:03:33, 9388648 bytes
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thx milehigh. Lets see if i can get this right.




    System Information
    Time of this report: 2/22/2010, 12:18:04
    Machine name: BOX
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
    Language: English (Regional Setting: English)
    System Manufacturer: Gateway
    System Model: GT5220
    BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.2GHz
    Memory: 2048MB RAM
    Page File: 1046MB used, 2190MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    Display Devices
    Card name: NVIDIA GeForce 8500 GT
    Manufacturer: NVIDIA
    Chip type: GeForce 8500 GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_061619F1&REV_A1
    Display Memory: 512.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.9621 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 1/11/2010 23:03:33, 6359168 bytes
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Try using the Safe mode in the Launcher Options section.

    Before you login to the game go to the top of the launcher and click Options. (Above the buddy key advert)

    This will open up a small box and select the Safe mode option.

    Click OK and then try to get into the game. Does it still crash?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yessir- it crashes
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    atlas22 wrote:
    yessir- it crashes

    Sorry, that is about all I can recommend since I haven't had to troubleshoot this on my own systems. If I come across an idea to try I'll post again.

    Keep in mind the video card you have is pretty low end for today's standards. If you still have the original power supply, it looks to be only a 300 watt unit in the Gateway model from the dxdiag.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yea- meaning to get a new card but got other things that need to happen first before i can spend money there. The power supply is the original- is that something i need to upgrade too or am i ok for awhile with it? I have had no problems whatsoever.

    ANd thx for the help man- hopefully cryptic will send a response soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    atlas22 wrote:
    yea- meaning to get a new card but got other things that need to happen first before i can spend money there. The power supply is the original- is that something i need to upgrade too or am i ok for awhile with it? I have had no problems whatsoever.

    ANd thx for the help man- hopefully cryptic will send a response soon.

    If you end up putting a newer video card in your system you will need to get a better power supply too. Normally the card will state what the minimum watt you need, like 500w or 600w for example. A cheap power supply is just that, so depending on your budget you can get a "decent" one under $100.

    I picked up the Antec Earthwatts 650 for under $80 on sale. It isn't modular (power cables don't disconnect from unit so more clutter) but it received good reviews. It replaced a crappy Thermaflake 430w that I bought cheap in 2007.

    http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=110
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thanks for the guidance Milehigh. The info is much appreciated.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the exact same problem.

    I bought the game today and installed it. The first time, the launcher patched and i was able to launch the game. However, it would not connect with the account server and just timed out. When i tried to restart my comp, the launcher crashes every time. Very frustrating..... But it seems to indicate that something went wrong AFTER it had patched. Ive tried to run it in safe mode too but to no avail.

    My dxdiag is as follows, hope you guys can help me:
    System Information
    Time of this report: 2/22/2010, 19:17:17
    Machine name: DAN-PC
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
    Language: Danish (Regional Setting: Danish)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: GA-770TA-UD3
    BIOS: Award Modular BIOS v6.00PG
    Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 8190MB RAM
    Page File: 1777MB used, 14598MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: ATI Radeon HD 5800 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x6899)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_03301043&REV_00
    Display Memory: 4079 MB
    Dedicated Memory: 1012 MB
    Shared Memory: 3067 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor Name: Standard PnP-sk
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yea Zpyder. Been playing since OB. No issues like this. Randomly popped up this morning and has been like that all day. Did you ever get in?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Nope, bought the game for 49.99 Euro, and havent been able to even try it yet. It crashes every time.

    I really hope they fix this soon, since ive been looking forward to this game for some time. I know every new mmorg is bound to have some glitches and bugs, but still ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Okay, well if I ever hear anything from Cryptic on how to fix it i'll post or whenever i can actually get in i'll post. Really just hoping to get a response soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah, i think it would alliviate alot of the tension and trolling, if Cryptic atleast made a post, that they are aware of the problem, and trying to fix it.

    Fast info from dev teams are essential to a good mmorg in my opinion, but i guess theyre kinda swamped with these problems atm hehe

    I just had a tripple heartattack with a backflip, since ive just bought a brandnew comp, and was afraid it was some kind of incompatibility with the comp and the game. But atleast it doesnt seem that way :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    :rolleyes:well glad i could help
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Guess ill delete the game, and try a reinstall.

    I bought the game in a shop, so i used the CD to install the game last time. Ill try to download it from The homepage and install from there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Zpyder- looks like the patch they put in last night fixed it. Finally got in. Hopefully it fixes yours too.
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