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stuck on trying to update launcher

SystemSystem Member, NoReporting Posts: 178,019 Arc User
trying to launch the game but stuck on the little box that says trying to update the launcher. im at attempting to connect 107 times and counting. i see the servers are up and i have an active account. any one else having this issue.:mad:
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    perun wrote: »
    trying to launch the game but stuck on the little box that says trying to update the launcher. im at attempting to connect 107 times and counting. i see the servers are up and i have an active account. any one else having this issue.:mad:

    Go to the second post in my thread and look through my suggestions to fix this issue.

    http://forums.startrekonline.com/showthread.php?t=118737
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i have an active account a product key from a retail box and have been playing for the past month. for some reason this morning i try to launch the game and it is trying to launch but not working. i have made no recent changes. this is 100 percent on cryptic s end. im currently at attempt 223 1hr 21 minutes.i still see server status as up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    perun wrote: »
    i have an active account a product key from a retail box and have been playing for the past month. for some reason this morning i try to launch the game and it is trying to launch but not working. i have made no recent changes. this is 100 percent on cryptic s end. im currently at attempt 223 1hr 21 minutes.i still see server status as up.

    My second post is not about your account, it is about launcher issues. My launcher on three different systems is updating and working fine (XP, Vista, Win 7). Something on your system or between you and the cryptic update server is interfering with the update.

    Post your log files from the launcher here to tell us what is failing. These files in your install directory are pcl.log, patchxfer.log, and errors.log. The latest enries will be at the bottom and will have a date stamp of 100222 for example.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    do a tracert patchserver.crypticstudios.com
    also download and run nettest
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

    post both results.

    also recheck your firewall/antivirus as some will reflag a patched program requiring reauthorization to access the net.

    Also make sure you have IE browser set to work online and cleared the IE cache (even if you use a different browser)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok fixed the problem i must apologize for my ignorance. i forgot i did receive a new windows defender update. once i applied the new rule to allow launcher went threw no problems. sigh :rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    perun wrote: »
    ok fixed the problem i must apologize for my ignorance. i forgot i did receive a new windows defender update. once i applied the new rule to allow launcher went threw no problems. sigh :rolleyes:

    Good deal! :)
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