Cryptic, I have every faith that you are reading and responding to the ever increasing list of suggestions from your customers in the gameplay forum. Problem is, I'd like to know the who, what, when, where, why, and how of it all.
Blizzard releases initial patch notes about changes they are making to their games weeks and sometimes months in advance before they finally put them in place. I'd like to see that here somewhere on the website. I am aware of the "What's next for STO" and "ask Cryptic", but as far as I can tell, that doesn't address what's in store for the next patch or fixes to specific bugs and glitches.
From a business standpoint, the more you inform your customers and keep them up-to-date, the better off you'll be. Consider this my official request to throw us a bone, and I'll shut up about it from there.
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However, your, or any of our, suggestions are only falling on deaf ears.
Cryptic is living like there name implies...
A tragedy to be assured!