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Issues logging in? Are you sure your account is active?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Are you having issues logging into Star Trek Online? One of the first things you may want to do is make sure your account is active. Here is how you do this:

Click HERE!

What does it say in the "Products" section of the page? Specifically under the Subscriptions? It should look something like this, but may not be exact:

-- Products


Star Trek Online
Download Game Client

Activated Features
Star Trek Online - Preorder
Star Trek Online - Digital Deluxe

Subscriptions
ACTIVE




The important portion to this is the ACTIVE label under your subscriptions.

If you are missing the active label you will then need to use your retail keycode to activate your account; this enables you to choose a subscription plan and enter billing information. The step does require a valid Credit Card, PayPal account, or Game Time Card. Once the subscription is setup you will be awarded your free 30-Days of play time.

If you do not know where to find your retail keycode it can be found:
∙ Retail Box - On the game manual or DVD Case
∙ Collector's Edition - Inside cover of DVD case
∙ Atari Digital Download - HERE
∙ Others - Coming Soon Hopefully!

Once you have found the retail keycode you may enter it HERE and following the instructions for setting up a subscription.
Post edited by Unknown User on

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