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Ticket Response

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I seem to be experiencing a longer than expected wait time for a response to a ticket I posted. In other player's experience, is this the level of Customer Service I can expect? Has anyone else had this issue?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I had two tickets in for graphical errors and when I went to check them today they were gone. I checked them both out, thinking they may have been fixed, they haven't been. So near as I can tell the tickets were just deleted.

    Not impressed by that one, unless of course they are included in the next patch but we shall see.

    EDIT: guess I should say when I put those tickets in... the week after launch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I had two tickets in for graphical errors and when I went to check them today they were gone. I checked them both out, thinking they may have been fixed, they haven't been. So near as I can tell the tickets were just deleted.

    Not impressed by that one, unless of course they are included in the next patch but we shall see.

    But no response at all, huh? wow :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    nope, not one.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I had two tickets in for graphical errors and when I went to check them today they were gone. I checked them both out, thinking they may have been fixed, they haven't been. So near as I can tell the tickets were just deleted.

    Not impressed by that one, unless of course they are included in the next patch but we shall see.

    no, you are wrong. They didnt delete your tickets, They are hidden. You dont see your tickets but all dev can see them. They dont delete any tickets but just hide they. Somebody (dev) already wrote this somewhere.

    Before you say something check this forum first ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If your ticket issue was fixxed in one of the numerous patches they have made in the last two weeks, I wouldn't expect a response.

    If 50,000 people are having the same issue, instead of individually responding to all those people, they will most likely just make a patch note.

    What was your issue?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It's tad hard to keep up with all the posts in this forum Kristyna, but thanks for letting us know about that.
    Arakim wrote: »
    If your ticket issue was fixxed in one of the numerous patches they have made in the last two weeks, I wouldn't expect a response.

    If 50,000 people are having the same issue, instead of individually responding to all those people, they will most likely just make a patch note.

    What was your issue?

    Did you not read my post? I said I checked them both out to see if they were fixed, they are not.

    The two I put in for was the graphical bug for dual wield weapons not showing correctly with some character poses. (One of the guns would appear to be attached to the forearm instead of being in the hand.)

    The other was the pre-order bonus item Chromodynamic armor (think that's what it's called) only shows up on tactical officers and not engineering or science vessles.

    I made posts of both issues in the bug forum in addition to my tickets in game. I even posted screen shots of the dual wield bug.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    np but I think they already know about your bugs so your tickets are hidden. No need to contact them again :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Other possibilities are that these are known issues that they are (or aren't) working on, or they couldn't be reproduced. However I would think if they couldn't be reproduced they would tell you.

    I do know that the dual wield is in issue, don't know about the armor since I turn the armor appearance off.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    My ticket was regarding the Code of Conduct. I would expect to recieve some form of communication by now (it's been a few days).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah, but the problem here is that not everyone checks the forums and as I said, it's hard to keep up with all the posts. So not everyone would know about that little detail.

    The tickets should stay visible to the one who submitted it till the issue is fixed or if they are going to remove them from view, they should be notifying the players with an automated message when they click the "hide" button.

    Just making them vanish and not having some kind of response or having it fixed is kind of worrying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I wrote a ticket last saturday...8 days on and i still have no response and my ticket is 'Hidden'.

    It was a simple question regarding serial keys, that would take about 10 seconds to answer....it's rediculous that i have tow ait 8 days for an answer.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i lost nearly 100000 credits worth of kit when the mail system buged and have yet to recive a reply and it must be over a weekish (not sure of the exact date i posted it) now

    and also one of my freands had majore ui issues last night as in firing buttons not working etc and has yet to recive a response and thats a pritty game braking issue but luckely we were able to find the cache within the STO directorey and deleting that fixed it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    stefman123 wrote: »
    i lost nearly 100000 credits worth of kit when the mail system buged and have yet to recive a reply and it must be over a weekish (not sure of the exact date i posted it) now

    and also one of my freands had majore ui issues last night as in firing buttons not working etc and has yet to recive a response and thats a pritty game braking issue but luckely we were able to find the cache within the STO directorey and deleting that fixed it

    So basically, it's non-existent customer care. That's discouraging.

    P.S. stefman123, please don't think I'm trolling you, but have you tried the Firefox web browser? It has a built in spellchecker. Without it my spelling would be atrocious :-)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    OpenSorce wrote: »
    So basically, it's non-existent customer care. That's discouraging.

    P.S. stefman123, please don't think I'm trolling you, but have you tried the Firefox web browser? It has a built in spellchecker. Without it my spelling would be atrocious :-)

    I was on a work machine earlier that doesn’t have FF trying to sneak around the forums lol but I do usually use it for spelling and no offence taken
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