Where did you buy from? Cryptic does not give the key. All services give keys their own way(email or inside client or website) and have download services their own way(client, download, website). You should see with your distributor.
I think more information is really needed here, most importantly the online retailer you used. If it was Steam, I can help you out, if not...well, I'm sure someone can.
That means you bought it from Atari. Cryptic does not sell directly the game. The link on the main page lists to Atari's shop.
I haven't bought from Atari so I don't know where exactly but there be something on the shop's website (My account or similar). Check your email if not. Some info should be somewhere. Have you closed the checkout page already? If not, check there.
Search on the forums for where people go their keys from Atari.
Found this here. Please be more careful when you buy products online as not to miss any info. You should've known you were buying from Atari and a link should've been on the checkout page.
On the page listed there is an answer to your question directly.
This is the download page. You can get a torrent there.
Comments
Welcome to STO! now get in line buddy.
after that it gave you a list of retailers, which one did you click on?
There weren't any other retailers...
No NO NO there is more then one retailer in fact cryptic isn't on the list the closes things is atari
well...still downloading >_< but still no key in my email!
I haven't bought from Atari so I don't know where exactly but there be something on the shop's website (My account or similar). Check your email if not. Some info should be somewhere. Have you closed the checkout page already? If not, check there.
Search on the forums for where people go their keys from Atari.
On the page listed there is an answer to your question directly.
This is the download page. You can get a torrent there.