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Bought game digital -> can't download or fund key in e-mail

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi y'all!

Major problem(s):

- Where the heck is the client downloader? Using the (slow) STO downloader from the site.
- Didn't get key from cryptic....


Help me, please.

Cyas around!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Where did you buy from? Cryptic does not give the key. All services give keys their own way(email or inside client or website) and have download services their own way(client, download, website). You should see with your distributor.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    pixdix wrote: »
    Hi y'all!

    Major problem(s):

    - Where the heck is the client downloader? Using the (slow) STO downloader from the site.
    - Didn't get key from cryptic....


    Help me, please.

    Cyas around!

    Welcome to STO! now get in line buddy.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I think more information is really needed here, most importantly the online retailer you used. If it was Steam, I can help you out, if not...well, I'm sure someone can. :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    it was from main page from STO itself under the menu "The Game -> Buy STO".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    pixdix wrote: »
    it was from main page from STO itself under the menu "The Game -> Buy STO".

    after that it gave you a list of retailers, which one did you click on?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Cryptic Studios of course...?

    There weren't any other retailers...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If OP didn't have his retail key, he wouldn't be able post on this forum. Ignore him.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    pixdix wrote: »
    Cryptic Studios of course...?

    There weren't any other retailers...

    No NO NO there is more then one retailer in fact cryptic isn't on the list the closes things is atari
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm Swiss/American so, I was on the German part of the main page. Only Cryptic was on there...


    well...still downloading >_< but still no key in my email!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    That means you bought it from Atari. Cryptic does not sell directly the game. The link on the main page lists to Atari's shop.

    I haven't bought from Atari so I don't know where exactly but there be something on the shop's website (My account or similar). Check your email if not. Some info should be somewhere. Have you closed the checkout page already? If not, check there.

    Search on the forums for where people go their keys from Atari.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Found this here. Please be more careful when you buy products online as not to miss any info. You should've known you were buying from Atari and a link should've been on the checkout page.

    On the page listed there is an answer to your question directly.

    This is the download page. You can get a torrent there.
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