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Cancelling - They can't fix it

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I finally gave up and sent an email to Support asking that they cancel the one year membership I paid for and provide a refund. When I first purchased this, on the day it came out, it ran find. Now, and for a number of days now, it won't allow me to sign into the server. I didn't pay over $100 to get signs that I can't sign into the server. Worse, no response from Support.

My personal advice, STAY AWAY FROM THE GAME FOLKS. Not only can't one play, but no one responds to your concerns.

Bill
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Pausanias wrote:
    I finally gave up and sent an email to Support asking that they cancel the one year membership I paid for and provide a refund. When I first purchased this, on the day it came out, it ran find. Now, and for a number of days now, it won't allow me to sign into the server. I didn't pay over $100 to get signs that I can't sign into the server. Worse, no response from Support.

    My personal advice, STAY AWAY FROM THE GAME FOLKS. Not only can't one play, but no one responds to your concerns.

    Bill

    Ok. Lets take this from the beginning and WITHOUT the trolling please. Unless you have your heart set on a refund.

    What error message are you recieving when you attempt to run the game, or the launcher?

    It would also help if you could post the full activated products list found on your accounts page, WITH your current subscription status ( copy the full box)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    for the last 2 days have been getting error 14 after getting 7.5% of the update...was running fine befor that
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    What tedgp123 said. Warnings of other people not to play the game rarely ever work too.

    May be related to what's happening in this thread. Check the solution at the end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You're going to need to call billing support I believe to get them to cancel your lifetime subscription, especially if you want a refund on it.

    [ edit / add ]
    As a sidenote, Error 14 looks like a connectivity issue, are you using the proxy setting or no?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I ran into this problem more than once and yes it's a pain but it is fixable.

    Wait for it....

    Uninstall and Reinstall.
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