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Today is a good day to die!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Excellent. Now that I have your attention....

A few days ago I read a few threads about people canceling and then having their account canceled IMMEDIATELY. They lost the remaining time in their subscription for some reason.

Someone posted that there was an option during the cancellation process to simply cancel at the end of the current billing period and not immediately. Unfortunately I don't see this option. Can anyone comment as to what happens when you submit a cancellation? Do you lose any remaining playtime in your account?

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    When you cancel, your account always remains active until the end of the current billing period. If you have already paid for a month, you still get your month even if you cancel. You just arent rebilled for the next month after.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You do have (I checked just now) the option to terminate immediately and cut off your account if you want.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    When you cancel, your account always remains active until the end of the current billing period. If you have already paid for a month, you still get your month even if you cancel. You just arent rebilled for the next month after.

    Thanks. I just went through the process. The option to cancel NOW or cancel at the end of the cycle is there, but you're not presented with it until you click 'submit'. One more thing I don't like about this whole thing :(

    Oh well, I'lll try again in a few months if it's still around.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    fishy007 wrote: »
    Excellent. Now that I have your attention....

    A few days ago I read a few threads about people canceling and then having their account canceled IMMEDIATELY. They lost the remaining time in their subscription for some reason.

    Someone posted that there was an option during the cancellation process to simply cancel at the end of the current billing period and not immediately. Unfortunately I don't see this option. Can anyone comment as to what happens when you submit a cancellation? Do you lose any remaining playtime in your account?

    There is an option while you cancel your subscription so nope you do not loose your free time if you cancel your account. You can still play for the remaining days.
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