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Cannot log on

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I have been unable to log on to STO now for 5 days. I am getting all the generic messages, "YOU ARE NOT ALLOWED TO LOG ON TO THIS SERVER AT THIS TIME" or "TRYING TO UPDATE LAUNCHER, PLEASE BE PATIENT , LOG ON ATTEMPT 1 " Now the message says "ACCOUNT ERROR, CONTACT BILLING SUPPORT" I purchased a lifetime membership, WHY CAN'T I LOG ON, IS ANYONE ELSE HAVING THIS PROBLEM ?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Click HERE!

    What does it say in the "Products" section of the page? Specifically under the Subscriptions? It should look something like this:

    -- Products


    Star Trek Online
    Download Game Client

    Activated Features
    Star Trek Online - Preorder
    Star Trek Online - Digital Deluxe

    Subscriptions
    ACTIVE




    Note that the ACTIVE is super important!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    My digital pre-order key was activated but on an update a few days ago, it disappeared. Now it states this:

    Activated Features
    Star Trek Online - Preorder
    Star Trek Online - Preorder
    Star Trek Online 12 Month Subscription Preorder

    When I re-input the activation retail key, it prompts me back to the payment subscription page. It acknowledges I paid an annual fee but wants another credit card. What gives?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sorry BRB, have to run home.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Salotraz wrote:
    My digital pre-order key was activated but on an update a few days ago, it disappeared. Now it states this:

    Activated Features
    Star Trek Online - Preorder
    Star Trek Online - Preorder
    Star Trek Online 12 Month Subscription Preorder

    When I re-input the activation retail key, it prompts me back to the payment subscription page. It acknowledges I paid an annual fee but wants another credit card. What gives?

    so that when the 1 year is up on your current subscription it can renew the subscription (if you have not cancelled) without interrupting your service.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    PegasusMD wrote:
    so that when the 1 year is up on your current subscription it can renew the subscription (if you have not cancelled) without interrupting your service.

    Thanks, I had to leave work and head home. :P
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