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Very surprised by the support

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hey, i asked for my handle to be changed earlier using the ticket system, and in just a few minutes it was seen to and changed...wow..it is the fastest anything like that has happened for me in any game...

GO CRYPTIC WOOO
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Firix wrote:
    Hey, i asked for my handle to be changed earlier using the ticket system, and in just a few minutes it was seen to and changed...wow..it is the fastest anything like that has happened for me in any game...

    GO CRYPTIC WOOO

    Hmm I wonder why my "Add end game content" ticket did not get the same attention.... I am very upset..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    Hmm I wonder why my "Add end game content" ticket did not get the same attention.... I am very upset..

    They cant just pull it out of their TRIBBLE things liek that take time or perhaps people liek you who keep complaining for it because you rushed through the game know a faster way? Perhaps if you want it so bad you should make it, because clearly you know some secret to how its done.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I've always found Cryptics employees to be very fast. Guess I'm the lucky one.:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    Hmm I wonder why my "Add end game content" ticket did not get the same attention.... I am very upset..

    This is hardly a "quick-fix" kind of ticket. There are always protocols in check for a company to deal with submissions like this. Furthermore, I'm sure there's a trillion and one of these kind of tickets that Cryptic is slogging through at this very moment. In short, it's gonna take a while to get back to you :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    They cant just pull it out of their TRIBBLE things liek that take time or perhaps people liek you who keep complaining for it because you rushed through the game know a faster way? Perhaps if you want it so bad you should make it, because clearly you know some secret to how its done.

    Hmm so you think releasing an unfinished game is ok? That in you're own words "pulling it out of their TRIBBLE" as if it should not have already been in the released product? LoL So I have a car I want to sell you, you can have everything but the engine, I will give that to you later. :) Oh ya then when I give you the engine maybe I forgot to give you the spark plugs, I will get that to you later as well. Oh and when I give you the spark plugs I will have to give you the computer chip that runs it a few months later.

    You get the idea...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm sure Kneecapper's joking, guys. Put yer numchuks away.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yardbird wrote: »
    I'm sure Kneecapper's joking, guys. Put yer numchuks away.

    LoL Ya I never submitted a ticket for end game content, I mean really what would that do LoL.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    LoL Ya I never submitted a ticket for end game content, I mean really what would that do LoL.

    Well for starters it would get seen by the people who matter. *shrug* oh well...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Opaserv wrote: »
    Well for starters it would get seen by the people who matter. *shrug* oh well...

    I guess I find it very strange that so many people have purchased this game and find it "ok" that its unfinished. In any other market they would be held accountable for selling something so incomplete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    I guess I find it very strange that so many people have purchased this game and find it "ok" that its unfinished. In any other market they would be held accountable for selling something so incomplete.

    Yeah, that's the software industry for ya. Only two fields of work allow you to do this and retain your job, Meteorologists and Software Developers :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Opaserv wrote: »
    Yeah, that's the software industry for ya. Only two fields of work allow you to do this and retain your job, Meteorologists and Software Developers :p

    LoL Ya I would love to be a weather man, 50% of this everyday and never worry about losing you're job. I guess software guys could do the same "We have a 40% of this game being done when we release it" "60% chance the servers will go down this week" "20% chance this game sucks" LOL
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Firix wrote:
    Hey, i asked for my handle to be changed earlier using the ticket system, and in just a few minutes it was seen to and changed...wow..it is the fastest anything like that has happened for me in any game...

    GO CRYPTIC WOOO

    ive been waiting a couple of weeks, all i get is the stardard blajh-blah -blah response, with no handle change.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    I guess I find it very strange that so many people have purchased this game and find it "ok" that its unfinished. In any other market they would be held accountable for selling something so incomplete.

    That may be because in any other market the final product is the final product. When you buy a car if it didnt come with a trunk Ford isnt going to come out and cut one into the back of the car later if they agree it needed one. Safety standards aside, features dont get added until the next model.

    At least with a game that can change over time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kanid wrote:
    That may be because in any other market the final product is the final product. When you buy a car if it didnt come with a trunk Ford isnt going to come out and cut one into the back of the car later if they agree it needed one. Safety standards aside, features dont get added until the next model.

    At least with a game that can change over time.

    I do agree with this statement however every MMO has some kind of finished product when it is released. Again any MMO that amounted to anything was not finished 2 weeks after release. Not many people in WoW reached level 60 and was "done" 4 days played into it. How about EQ? UO? DaoC? Warhammer? Aeon? EQ2? SWG? I can't think of a single decent MMO out there that ended this fast. Maybe Age of Conan but at least the pvp was good there. You could say 1 or 2 people on a server had accomplished this feat but as the average player goes not even close. This game 4 weeks after release will see most of its player base sitting at Admiral waiting for something to happen from Cryptic. Unacceptable imo.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    I do agree with this statement however every MMO has some kind of finished product when it is released. Again any MMO that amounted to anything was not finished 2 weeks after release. Not many people in WoW reached level 60 and was "done" 4 days played into it. How about EQ? UO? DaoC? Warhammer? Aeon? EQ2? SWG? I can't think of a single decent MMO out there that ended this fast. Maybe Age of Conan but at least the pvp was good there. You could say 1 or 2 people on a server had accomplished this feat but as the average player goes not even close. This game 4 weeks after release will see most of its player base sitting at Admiral waiting for something to happen from Cryptic. Unacceptable imo.

    UO .. lets not talk about UO. They had server resets from days prior, they had the worst rubber banding and exploiting. THey had absolutely on end game, or missions or quests or anything at release. It was here is Britannia, please dont scratch the castle.

    WoW people werent finishing in two weeks because the game was nearly impossible to log into and play for any period of time for months due to server issues, stability etc.

    EQ2 had lots of stability issues at first but had tons of content, I agree. But much of it was just time consuming fetch quests.

    As long as the content they are going to bring us doesnt cost more than the $15 fee Im not going to hate on this game. I may take a break till content arrives, but Im not gonna hate on it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kanid wrote:
    UO .. lets not talk about UO. They had server resets from days prior, they had the worst rubber banding and exploiting. THey had absolutely on end game, or missions or quests or anything at release. It was here is Britannia, please dont scratch the castle.

    WoW people werent finishing in two weeks because the game was nearly impossible to log into and play for any period of time for months due to server issues, stability etc.

    EQ2 had lots of stability issues at first but had tons of content, I agree. But much of it was just time consuming fetch quests.

    As long as the content they are going to bring us doesnt cost more than the $15 fee Im not going to hate on this game. I may take a break till content arrives, but Im not gonna hate on it.

    Look I am not comparing MMO launches with STO, crashes, bugs etc... I expect these things, I do disagree with the content, again at no time even a month later did you find yourself not logging on due to the fact that the game was over.

    UO was a horrible release as far as the server stability, but there was a lot to do if you could stay on. To this day UO crafting and community makes most games look pathetic and that game 13 years old.

    You can't even compare WoW with STO, everyone loves to hate on WoW but fact is that was a great game for along time, ya there were server issues again my complaint with STO is not the servers its the content and gameplay and even in the WoW Beta which i had level 40+ characters in makes this game look silly.

    I am not a fan of EQ but as you said the content blows STO away.

    And that is fine, if you wish to pay to wait for content so be it, but the rest of us who payed for something that should last more then 2 weeks have a right to voice our opinions.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    I guess I find it very strange that so many people have purchased this game and find it "ok" that its unfinished. In any other market they would be held accountable for selling something so incomplete.


    I've still got my fingers crossed that they'll finish the Clan castle headquarters in Omni territory in Anarchy Online... 9 years down, but maybe they'll do it tomorrow if I write a nasty post in the forums!? ....beneath the other 9 years of nasty posts on the forums...

    I don't know what to do...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    Hmm I wonder why my "Add end game content" ticket did not get the same attention.... I am very upset..

    I lol'd <10char>
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Firix wrote:
    Hey, i asked for my handle to be changed earlier using the ticket system, and in just a few minutes it was seen to and changed...wow..it is the fastest anything like that has happened for me in any game...

    GO CRYPTIC WOOO

    Lucky!

    I put mine in for the same and got told that they were aware of this bug, many other players were reporting it and it would be addressed in an upcoming patch!
    That was after 2 weeks of waiting!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    All my tickets get seen to fairly quickly, either it's because I am special, or lifers get priority on tickets
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kneecapper wrote:
    Hmm so you think releasing an unfinished game is ok? That in you're own words "pulling it out of their TRIBBLE" as if it should not have already been in the released product? LoL So I have a car I want to sell you, you can have everything but the engine, I will give that to you later. :) Oh ya then when I give you the engine maybe I forgot to give you the spark plugs, I will get that to you later as well. Oh and when I give you the spark plugs I will have to give you the computer chip that runs it a few months later.

    You get the idea...

    You are an idiot, plain and simple. This argument makes no sense at all. You can not relate an entertainment product to a car.

    The game is a working MMO. It may suck to you and may not have enough content or even enough MMO features. That has nothing to do with a car. It is like watching a TRIBBLE movie and feeling ripped off. The movie was done you just didn't like it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Skylan wrote:
    You are an idiot, plain and simple. This argument makes no sense at all. You can not relate an entertainment product to a car.

    The game is a working MMO. It may suck to you and may not have enough content or even enough MMO features. That has nothing to do with a car. It is like watching a TRIBBLE movie and feeling ripped off. The movie was done you just didn't like it.

    everyone is an idiot, my friend. when you realize that, you will become one step closer to your destiny
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Firix wrote:
    Hey, i asked for my handle to be changed earlier using the ticket system, and in just a few minutes it was seen to and changed...wow..it is the fastest anything like that has happened for me in any game...

    GO CRYPTIC WOOO

    Really because my ticket was returned telling me to do it thru the web page which told me to do it in game. That was 13 days ago when I redid the ticket and nobody has gotten back to me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    sylverlokk wrote: »
    Really because my ticket was returned telling me to do it thru the web page which told me to do it in game. That was 13 days ago when I redid the ticket and nobody has gotten back to me.

    I went through the website, clicked new ticket, account, other issues, asked them to change it from @... To 1) Firix 2)... 3)... And boom done, the support page tells you to do this
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Funny, I requested the exact same thing. I never got any support, and my ticket status was changed to "Resolved".

    Luck of the draw I guess...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Maybe I am just special
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