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How to REALLY quit something

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Play game, feel you no longer wish to continue said game, uninstall said game, cancel subscription for said game

AND MOVE ON

DONT come onto the forums for the game you are no longer playing and no longer have ANY interest in just to bash it because you dont like it.
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Play game, feel you no longer wish to continue said game, uninstall said game, cancel subscription for said game

    AND MOVE ON

    DONT come onto the forums for the game you are no longer playing and no longer have ANY interest in just to bash it because you dont like it.

    Does bashing include posting what we would like to see or trying to highlight the problems so they can be resolved (while simultaneously fighting off a rabid horde of fanboi's too in love with the game to ever admit it has a single fault or attacking the source of information instead of admitting the information alone has value) and then restore enough faith in the leaving customers that they stay?

    Because like... 90% of the posts are dealing with that. If you are saying that we (as current customers until our subscription expires) have no right to request the product be something we want to continue being a part of then I guess we have nothing to talk about because I would never come here attempting to strip the rights from another individual and our mind sets are just too far apart to ever meet in the middle.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Do you speak for Cryptic? I would think that Cryptic would like to know why people are leaving. I could be wrong though. Maybe they dont care why people are leaving... that would make them a pretty sucky company though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I like Star Trek and I like MMOGs. Both together is great but Cryptic made some key mistakes. I want this game to succeed but for it to do that Cryptic needs to know, at least from my perspective, how the problems manifested into another cancelled subscription. Maybe, just maybe they will take that feedback and turn things around for me to return. I really want to like this game but just cancelling and walking will never bring to light the reasons why Cryptic lost another $15 a month. That's why there are I Quit posts.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    Do you speak for Cryptic? I would think that Cryptic would like to know why people are leaving. I could be wrong though. Maybe they dont care why people are leaving... that would make them a pretty sucky company though.

    Not really you will be shocked by just how little information you can take from people posting quitting messages. The ones you can actually filter out the mindless rant from the points they wish to raise. In these cases you will find the developers are already well aware of the issue. People need to understand in most cases you are not telling the developers something they dont already know.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    whoops my bad, I spoke my mind...here come the haters lol

    if you havent figure it out; I was talking about the people that JUST come to HATE ON THE GAME

    Although if you missed it the first time, Im guessing you arent gonna get it this time either
    That or youre just ignoring it so you can bash/flame/troll
    In that case, have fun
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kirrana wrote:
    Not really you will be shocked by just how little information you can take from people posting quitting messages. The ones you can actually filter out the mindless rant from the points they wish to raise. In these cases you will find the developers are already well aware of the issue. People need to understand in most cases you are not telling the developers something they dont already know.

    Funny. I get alot of information from them. Another thing I get from them is that the complaints are common so there may be a reason behind it. Perhaps something to look into. On top of that, people paid for the product. They have a right, as a paying customer, to voice their concern.

    These forums are not just for " I love you Cryptic Bestest Game Evah!!!"
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I keep reading about the quitters wanting to make sure that Cryptic reads the message that they are not happy, but the quitter posts in a community forum instead of sending details to Cryptic's customer service in an email. So what I must infer from their posting in a community forum is that they want some sort of attention and "approval" for their opinion. :(

    If you don't like Cryptics game, then tell Cryptic in an email or phone call to Cryptic. Not to the community.

    You don't demand a refund for your lifetime subscription from the community. You call Cryptic. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    Do you speak for Cryptic? I would think that Cryptic would like to know why people are leaving. I could be wrong though. Maybe they dont care why people are leaving... that would make them a pretty sucky company though.

    Forum posts are not an effective measure of reasons for quitting. The number of people who are "quitting" that never had accounts is staggering.

    Usually, there is a method of exit interview / survey - census that is a better research instrument.

    I quit threads are kids on a playground crying as they leave the kickball game, hoping people will feel sorry for them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    Funny. I get alot of information from them. Another thing I get from them is that the complaints are common so there may be a reason behind it. Perhaps something to look into. On top of that, people paid for the product. They have a right, as a paying customer, to voice their concern.

    These forums are not just for " I love you Cryptic Bestest Game Evah!!!"

    Really like what ? That people will complain about anything at the drop of a hat ? Trust me people complain about stuff all the time without reason. Like those people that ring up to complain about the TV show they just watched. Turn the damn thing over if you did not like it.

    You are right of course people have the right to complain. It is just the value in such posts from the developers point of is very limited. Bug reports or issues with the game are helpfull but the 50th person telling you they have quit because they dont like the hats is of little value to them. Even if their is a major hat problem by now they are aware of the hat based issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    Funny. I get alot of information from them. Another thing I get from them is that the complaints are common so there may be a reason behind it. Perhaps something to look into. On top of that, people paid for the product. They have a right, as a paying customer, to voice their concern.

    These forums are not just for " I love you Cryptic Bestest Game Evah!!!"

    This is the reason you are not qualified to do customer opinion research. There is no common complaint from a forum quit because the forum is not a representative sample of either the community, or people who are leaving the community. Choosing an unrepresentative sample assures that you will only find out a clear picture of the situation by accident.

    In addition, you fail to recognize the rule of the unobtainable customer. Assuming that the people posting I quit threads are customers in the first case (in many case they are not) then often the complaints I see are complaints that could be made about all MMOs, and which it would cost tens of millions of dollars and possibly alienate significant audience segments to provide to the quitting the customer. Not all customers are created equal. If you call Ford tomorrow and tell them you will not buy another Ford until you can have 1000 kpl, zero emissions, 500 km range, 0-100 in 6 seconds, 6 passenger, AWD SUV, with a 10 year warranty, at a $10,000 price point, then add a few choice comments that Ford is a bunch of crooks and they could give you this except for their evil ways, then Ford will assume you are the unobtainable customer and ignore you. It does not matter how many Fords you had in the past. Your complaint is a waste of both space and time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Play game, feel you no longer wish to continue said game, uninstall said game, cancel subscription for said game

    AND MOVE ON

    DONT come onto the forums for the game you are no longer playing and no longer have ANY interest in just to bash it because you dont like it.

    I agree 100%. That is exactly what I do when I leave a game... I leave without drama.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Battleunit wrote: »
    In addition, you fail to recognize the rule of the unobtainable customer. Assuming that the people posting I quit threads are customers in the first case (in many case they are not) then often the complaints I see are complaints that could be made about all MMOs, and which it would cost tens of millions of dollars and possibly alienate significant audience segments to provide to the quitting the customer. Not all customers are created equal. If you call Ford tomorrow and tell them you will not buy another Ford until you can have 1000 kpl, zero emissions, 500 km range, 0-100 in 6 seconds, 6 passenger, AWD SUV, with a 10 year warranty, at a $10,000 price point, then add a few choice comments that Ford is a bunch of crooks and they could give you this except for their evil ways, then Ford will assume you are the unobtainable customer and ignore you. It does not matter how many Fords you had in the past. Your complaint is a waste of both space and time.

    ^^This example^^ (good one!) :)

    This is a prime example of what I've seen and read from 95% of the quitter postings. The other 5% make actual valid statements about issues that Cryptic can realistically change or implement and have already said they are going to or have it in future plans but the poster doesn't have the patience to stick around to see the issues resolved or changes implemented. They would rather "check back later". That's fine.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Battleunit wrote: »
    This is the reason you are not qualified to do customer opinion research. There is no common complaint from a forum quit because the forum is not a representative sample of either the community, or people who are leaving the community. Choosing an unrepresentative sample assures that you will only find out a clear picture of the situation by accident.

    I disagree... there is alot of common complaints on the forum. For instance the skill cap, exploration, common mmo features like crafting... i could go on and on. Its all over the forums and it is common complaints from lots of people. I am a player of the game so you are saying I do not represent one of their paying customers?
    In addition, you fail to recognize the rule of the unobtainable customer. Assuming that the people posting I quit threads are customers in the first case (in many case they are not) then often the complaints I see are complaints that could be made about all MMOs, and which it would cost tens of millions of dollars and possibly alienate significant audience segments to provide to the quitting the customer. Not all customers are created equal. If you call Ford tomorrow and tell them you will not buy another Ford until you can have 1000 kpl, zero emissions, 500 km range, 0-100 in 6 seconds, 6 passenger, AWD SUV, with a 10 year warranty, at a $10,000 price point, then add a few choice comments that Ford is a bunch of crooks and they could give you this except for their evil ways, then Ford will assume you are the unobtainable customer and ignore you. It does not matter how many Fords you had in the past. Your complaint is a waste of both space and time.

    I disagree again. I am an atainable customer. I would not have bought the game if I wasnt. You are saying that it would cost 10's of millions of dollars to add things to the game. Is that a bad thing for us? We do pay for it do we not? This is also one of the least expensive MMO's to make and it shows. It would not kill them to spend some money by adding features. Our 15 bucks a month pays for that after all. Lets make a game comparison that would make more sense instead of the one you made about someone that wants a BMW for 2 bucks. Cryptic had no intentions on having bridges in at launch. There were alot of posts on these very forums complaining about it. While the bridges are useless and not that great... they atleast spent the time to put them in. Why did they spend that time? Because they could see the common complaint on the forums.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    I disagree... there is alot of common complaints on the forum. For instance the skill cap, exploration, common mmo features like crafting... i could go on and on. Its all over the forums and it is common complaints from lots of people. I am a player of the game so you are saying I do not represent one of their paying customers?



    I disagree again. I am an atainable customer. I would not have bought the game if I wasnt. You are saying that it would cost 10's of millions of dollars to add things to the game. Is that a bad thing for us? We do pay for it do we not? This is also one of the least expensive MMO's to make and it shows. It would not kill them to spend some money by adding features. Our 15 bucks a month pays for that after all. Lets make a game comparison that would make more sense instead of the one you made about someone that wants a BMW for 2 bucks. Cryptic had no intentions on having bridges in at launch. There were alot of posts on these very forums complaining about it. While the bridges are useless and not that great... they atleast spent the time to put them in. Why did they spend that time? Because they could see the common complaint on the forums.

    As to this being a cheap MMO, that is very true (and I am talking about financial cost, not quality... calm down. That is a discussion for another time), Cryptic salvaged a TON of code from another game already in existence, presumably to save time and money but in the end it shows. That said, I liked STO and I played it until I "beat" it. They had two years to develop something that they felt was decent enough to release, I am not holding my breath in that they can develop enough playable content to justify my monthly subscription without at least another few months to work on it.

    I will assume that a good portion of that two year development was spent making an STO skin stretch over the Champions Online backbone so adding content that would match what is currently available won't take another whole two years... that is just being closed minded. But I think that six months from now the content could theoretically double in a meaningful way and a lot of people might be back.

    Hopefully our comments here have an impact that will make the game enjoyable to more than the random few that seem to desperate to keep complaints on the "down low" by trying to silence them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Play game, feel you no longer wish to continue said game, uninstall said game, cancel subscription for said game

    AND MOVE ON

    DONT come onto the forums for the game you are no longer playing and no longer have ANY interest in just to bash it because you dont like it.

    Why people complain when/if they quit is easy to understand. I am sorry it is beyond certain peoples comprehension.

    A person invests money into a game he or she wishes to play. They subsequently invest hours of their life into said game. After some time they realize the game they are playing is a complete waste of time and money. This person finally decides to quit. But they've invested so much time and money into the game they can't help but feel frustrated. Why did the developer design the game the way they did? why did they release the game so early? why didn't they fix things properly? The game has so much potential. I wish it wasn't so bad.

    they come here and vent their frustration here. they want the game to be enjoyable so they could continue to play it in order to justify their investment into it. But the game will most likely never be enjoyable as it stands. So they continue to complain until they eventually get tired of venting frustration and see no apparent changes being made on the horizon and they leave the forums forever.
    whoops my bad, I spoke my mind...here come the haters lol

    if you havent figure it out; I was talking about the people that JUST come to HATE ON THE GAME

    Although if you missed it the first time, Im guessing you arent gonna get it this time either
    That or youre just ignoring it so you can bash/flame/troll
    In that case, have fun

    No. You are making broad generalizations regarding the community on a false premise. We are not "haters" The fact you jump to this conclusion is disturbing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    As to this being a cheap MMO, that is very true (and I am talking about financial cost, not quality... calm down. That is a discussion for another time), Cryptic salvaged a TON of code from another game already in existence, presumably to save time and money but in the end it shows. That said, I liked STO and I played it until I "beat" it. They had two years to develop something that they felt was decent enough to release, I am not holding my breath in that they can develop enough playable content to justify my monthly subscription without at least another few months to work on it.

    I will assume that a good portion of that two year development was spent making an STO skin stretch over the Champions Online backbone so adding content that would match what is currently available won't take another whole two years... that is just being closed minded. But I think that six months from now the content could theoretically double in a meaningful way and a lot of people might be back.

    Hopefully our comments here have an impact that will make the game enjoyable to more than the random few that seem to desperate to keep complaints on the "down low" by trying to silence them.

    I like it too but only in very short spurts. I would like to see it get alot better. As far as future content goes... I look at CO for my example just as you did... they have recieved hardly any content at all. The tools for both games should be pretty much the same so I dont see how they can even come close to putting out content to keep people excited past the 3 month mark.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It's just a shame you have to constantly fend off outraged fans trying to derail, dismiss, and belittle you while you give feedback. Like the OP here, who spend much energy telling everyone else to shut up and quit.

    You gotta be pretty determined and care about the game to avoid the fecal projectiles the fans hurl from their cages, while you try to offer feedback.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Soluss wrote: »
    I like it too but only in very short spurts. I would like to see it get alot better. As far as future content goes... I look at CO for my example just as you did... they have recieved hardly any content at all. The tools for both games should be pretty much the same so I dont see how they can even come close to putting out content to keep people excited past the 3 month mark.

    The only content Ive heard coming into CO was the one they're selling as DLC an thats just cause everyone's ****ed lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    There is a big difference between "this game sucks!" and "here are a bunch of reasons I am leaving" the problem is that the first is 95% of the I quit threads, while the second is about 5%.

    I have quite enjoyed several I Quit threads that list their reasons in a calm and intelligent manner - these are the ones that are giving Cryptic (and us) good reasons to improve the game.

    This is also the reason that so many of us berate and belittle those people who post silly rants that nobody cares about. Unfortunately there are so many of these that some people will even get nasty in the productive I Quit threads too.
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