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Cryptic do you even test your patches?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Cryptic, do you even bother testing your patches or running them through quality assurance or anything?

I'm just asking because:
We are reverting the remote contact changes for now as it was block progression for some players until the system is working as intended. For now though, we are removing all restrictions.

This isn't the first time you've patched in a fix or a change and then yanked it because it wasn't working. It seems to me like you guys use the "Trial and Error" method of making games.

Rather than giving us broken and half-working patches, why don't you take a little bit more time to actually insure that they work before releasing them to the public.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    metafour wrote: »
    Cryptic, do you even bother testing your patches or running them through quality assurance or anything?

    I'm just asking because:



    This isn't the first time you've patched in a fix or a change and then yanked it because it wasn't working. It seems to me like you guys use the "Trial and Error" method of making games.

    Rather than giving us broken and half-working patches, why don't you take a little bit more time to actually insure that they work before releasing them to the public.

    http://www.pcworld.com/article/189210/microsoft_pulls_patch_that_causes_blue_screen_of_death.html

    http://www.toyota.com/recall/

    etc, etc


    It's not an excuse, but an explanation. **** happens.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    NinetyNine wrote:

    Yes. Bad things have happened before so this bad thing is OK.

    I need to remember that if I am ever convicted of something... I will just tell the judge that someone else has surely done it before so my actions deserve no question or scrutiny.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    software bugs happen

    go work in the software industry for a few years and you will understand

    as a general rule of thumb, every bug you patch creates one more you don't catch in your QA test plan.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I don't have a ton of experience with their work on this game. But I have an extensive history with playing their other game. And after being a part of the Champions Online universe for so long, and being a dedicated tester on their PTS, and doing the best I can to help them find and identify bugs and get those bugs fixed, I can say that the people working at Cryptic are the tippy top of development professionalism. Their ability to respond to bug reports in a timely fashion ... their willingness to communicate thoughtfully and in depth with the players ... their desire to make sure all bugs get fixed properly before being pushed live ... and the fact that they consistently share the math and numbers behind the mechanics with those testing ... all set an amazing example that many other video game companies should follow.

    To put it succinctly ... yes, they do test their patches. Thoroughly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    All I can tell you is to look at the "Kitchen sink" patch for CO, it broke far more than it fixed. I highly doubt these patches spend very much time on test server. We are the testers for these patches and content. Ans its very sad.
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