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Launcher freezes the PC

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello

since the Downtime today i have a big problem.
The first time after the downtime i started the launcher, entered my password and he starts loading the patch, after a few seconds (maybe 2-3 MB was loaded) the computer freezes. No reaction to any action i tryed, so i only could use the reset button.
Since this the problem appears allready when the launcher checks the version number, immediately after entering the password. Its allways the same, the computer freezes and i only could use the reset button.

Is there anything i can do, or any solution that should be helpfull?
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same problem here, windows7 64bit freeze after few sec.
    i reinstalled the game, same problem.
    pls help
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Grrrrr Same problem on one of my pc. Any help would be great .

    Cheers DD
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same here

    HELP ME!

    I just run the Champions online nettest

    contacting nettest server..
    Local IP: .....
    Ping: .. msec
    Port: 80

    i dont remember my ip and ping but after reaching port: 80 my comp froze again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Good to know that i am not alone.
    But its hard not to find any sollution, so that the game is not playable. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Is anyone using a 2wire modem? There is another thread about a similar issue and this modem seems to be the weak link.

    http://forums.startrekonline.com/showthread.php?t=121742
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Add me to the list.
    Windows 7 64bit
    Locks up when updating.

    Updates....
    Running in safe mode with networking does the same thing.
    Just finished a wipe/reinstall of windows 7 sadly with the same effect.

    SEEMS TO BE WORKING!!
    Went into OPTIONS at the top of the launcher, before logging in
    Turned on safe mode and proxy in the options panel and restarted the launcher.
    Is currently patching with no lock up.

    Fingers crossed
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have 3 PC's.
    Two on windows 7. One has the problem other is fine.

    Other pc is on vista that is working ok. All three pc's using bt internet hub.

    I have roled the pc back, uninstalled the game, checked and tried the other threads on launching game with problems with no luck.


    Just hanging about now till someone clever can post the answer.


    Checks DD
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    my router hasnt any problem, only pc freezing
    same prob with nettest, it freeze on port 443

    look at
    C:\Users\.......\AppData\Local\Diagnostics\.........\PCW.0.debugreport.xml
    it says
    Windows-Version: 6.1
    Architektur: amd64

    havnt AMD, its Intel DualCore.... any idea ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    me to.....:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I tryed the safe mode, but the problem is not solved.

    Seems that i have wastet my money for this game. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i hate Cryptic for this bad work. I want my money back!!:eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ^^^^ total agree.

    Only tried this because it star trek and space ( no Elfs), after 15 years we needed a break.

    I'll give it 2 days if nothing comes up i'll quit. Not my idea of fun sitting on a pc all night trying to get it to work.

    DD
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    im also having this problem ever since it pached today. now when i login my system completely locks up when it says patching :/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yah same Error here, was playing today before downtime without any problems, and now this patch/pc freeze Error (Win 7 64bit) and still no response to ticket or forum whatsoever, thats the biggest fraud since mmo see the light of this planet ... unbelivable :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Don't seem that this interest someone at Cryptic, that some people can't play since the downtime today. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Most likely something on you OS this corrupted. I would strongly recommend backup your data and format your hard drives and clean install your OS.

    I know you don't want to do this but it the best way to clear your problem. There are over 300 thousand users playing STO right now who don't have a issue with the patches and are able to play this game. You are in a very small minority. This types of issues are usually OS related. Virus, Malware, spyware, poorly written programs that you may have install.

    Just start fresh.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Nothing Changed on my System since i was online right before the downtime.
    2 hours later, when the servers are back again, nothing works.
    You don't will tell me that i destroy my OS in these 2 hours?
    In these time NOTHING!! happend with my pc.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ^^^ great answer from above, it all down to us. it are fault. Sux it up and get on with it.


    Well i only just put window 7 on this pc nothing else running apart from the dam game. Unless you think 10 photos of my boxer dog would do it.


    I do not mind putting time in to a problem like this but there a line. and to be honest am not reinstalling 7 even know i have nothing on my harddrive to worry about. The patch today change a program or setting on my pc and others. It should be down to Cryptic to look into this problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I also have this problem, Also Windows 7 64 bit, running perfectly up to the second the servers came down for maintanance, and now patcher gets to 80% or so done and freezes the whole PC, no cntrl alt delete, no task manager, nothing.

    It crashes for me at 20/24mb every time.

    Is anyone having this problem and NOT running Windows 7 64 bit?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Most likely something on you OS this corrupted. I would strongly recommend backup your data and format your hard drives and clean install your OS.

    I know you don't want to do this but it the best way to clear your problem. There are over 300 thousand users playing STO right now who don't have a issue with the patches and are able to play this game. You are in a very small minority. This types of issues are usually OS related. Virus, Malware, spyware, poorly written programs that you may have install.

    Just start fresh.

    thats a very good joke, i still was playing before the patch/downtime and now nothing is working anymore, i even reinstalled the game, twice, still same Error, starting STO, updating launcher, loggin in, check version -> PC freeze, everything else works fine as usual except STO, so its not the operating system, i got this Error since the last launcher/client patch from before today downtime.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Couga wrote:
    Don't seem that this interest someone at Cryptic, that some people can't play since the downtime today. :mad:

    important is that you paid :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    but okay fellows with the same problem, ill do a quick windows installation on a different hdd and will check it, will post as soon as i am done with it ;=)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The problem is only somewhere in the launcher.
    With the gameclient.exe in the installation folder i can start STO normaly, but i dont get connection because of the wrong game version i think. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm having exactly the same problem. The game was working 100% fine last night, went to bed about 3am.
    Got up for work at 6am, just got home from work now at 9pm. Just tried to load the game up...the launcher starts to autopatch and then the whole computer just well and truly freezes up, and requires a reset to get working again..

    It can't be anything I've put on the computer as I haven't altered the PC in any way shape or form since last night, and nobody else has touched it.

    If it's any help, I'm also on Windows 7 64-bit. Dual Core Pentium 3ghz x2, 4 gigs ram...shouldn't really be any problem. I'm using the Steam version of the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Couga wrote:
    The problem is only somewhere in the launcher.
    With the gameclient.exe in the installation folder i can start STO normaly, but i dont get connection because of the wrong game version i think. :mad:

    Confirmed, the game client itself will load, however it gets a "connection to the account server timed out" error.

    The version in the bottom right hand corner of mine is
    Version: ST.0.20100217c.1

    In the STO/Champs shared base directory directory there is also a new folder I dont remember seeing before called*

    Champions Online
    Local Data
    Star Trek Online
    Star Trek ST.0.20091228a.2*
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    10 hours after the downtime and still only disinterest on these problem.
    In the DevTracker is see that they are active, but that we cant play is not so important than little text bugs or somehing like that. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same problem all day and im not a computer noob so not sure whats up i cant even open a ticket on my account
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yes that is the best...i couln´t open a ticket...it doesn´t work^^ ok, but why did no answercame from cryptic??
    what a ****ing company!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Above all it is frustrating to see the cryptic guys posting in the game bug forum one post after the other, but the really bad problems which let us not playing, seems not to be very important.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yea i cancelled my game till i get some responce but dont seem they care
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