test content
What is the Arc Client?
Install Arc

connection issues tonight

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Heya folks just a quick query

ive been playing all day np then for the past 20 mins or so ive bene getting connections issues...ie connecting then getting disconnected again.
Anyone else having the same problems or is it at my end?
Post edited by Unknown User on
«1

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm watching a few people play here at work right now; so maybe its on your end? ISP doing maintenance?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thanks for the reply..ill have to give them a kick again

    :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ataxia wrote: »
    thanks for the reply..ill have to give them a kick again

    :)

    Not your ISP, can't login too. Must be something with login servers. Seems Cryptic really hates EU players to make the game unplayable in our peak time. We would really be better with US/EU servers. Now, need to find way to contact tech support without ability to send tickets ingame....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ataxia wrote: »
    Heya folks just a quick query

    ive been playing all day np then for the past 20 mins or so ive bene getting connections issues...ie connecting then getting disconnected again.
    Anyone else having the same problems or is it at my end?

    Greetings,

    /bumb as I have the exact same issue.

    More specifically, i have:

    -Issue with the launcher. Takes time to load, sometimes can't even go past the "PATCH" button (Engage button doesn't appear).
    -Takes time to login/connect and show the Character selection screen.
    -Once loaded in the game, huge lag right when i enter the zone i load in. Chat, joined channel, Fleet channel, Fleet MOTD, all of this has massive lag.
    -Server not responding appearing every 30 seconds or so in game and on loading screens. Instant disconnection when i zone in an instance.

    I was able to play for 4 hours straight this afternoon (I am in GMT zone).

    I soooo wanted to make Captain tonight ! 1200 skill points to go ! /cry
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm getting "Connection lost to game server" everytime I zone... it's driving me nuts... not had it before tonight.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Greetings,

    /bumb as I have the exact same issue.

    More specifically, i have:

    -Issue with the launcher. Takes time to load, sometimes can't even go past the "PATCH" button (Engage button doesn't appear).
    -Takes time to login/connect and show the Character selection screen.
    -Once loaded in the game, huge lag right when i enter the zone i load in. Chat, joined channel, Fleet channel, Fleet MOTD, all of this has massive lag.
    -Server not responding appearing every 30 seconds or so in game and on loading screens. Instant disconnection when i zone in an instance.

    I was able to play for 4 hours straight this afternoon (I am in GMT zone).

    I soooo wanted to make Captain tonight ! 1200 skill points to go ! /cry

    Exactly what's happening to me
    Can't be the patch, as the game worked fine after patch. It's either the server load and hamsters dying :), or some bug introduced with patch that appeared by number of coincidences some time after bringing back server

    Cryptic guys, can you look at your logs and tell us that you at least acknowledge problems?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If you are in the EU, which ISP do you use. Because Sky, Tiscali, BT and Virgin all traffic shape during peak hours, which will make the game mostly unplayable until 1 am ish. For the Uk anyway.

    France telecom? (i think the name is,) does the same too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    If you are in the EU, which ISP do you use. Because Sky, Tiscali, BT and Virgin all traffic shape during peak hours, which will make the game mostly unplayable until 1 am ish. For the Uk anyway.

    France telecom? (i think the name is,) does the same too

    Yes, that is my ISP. Never had this issue before today though, well the game is a bit laggy when the US dudes start to log in, but still very playable. I usually play at night untill 2-3am GMT+1 without any issue that big. Actually only had 2 or 3 disconnections only for the past 2 weeks and could log back in game quickly.

    Tonight it's just ... weird :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    My advice, is hold off till tomorrow if you can. if you can play through the day fine, then at a certain time, like clockwork, it changes, then its 100% ISP problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm with Talk Talk (formerly Tiscali) but this is the first time this has happened to me. Ive contacted my ISP and i haven't been throttled back or restricted in any way....Line was tested fine on short and long dl/ul tests

    I've run port tests, throttle tests, speed constancy tests, and every other test I could think of lol.

    It seems there is some sort of stuttering in the connection were getting to the server, mostly connected with instancing it seems.

    Any comments from Cryptic on this would be most appreciated. :):):)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ataxia wrote: »
    I'm with Talk Talk (formerly Tiscali) but this is the first time this has happened to me. Ive contacted my ISP and i haven't been throttled back or restricted in any way....Line was tested fine on short and long dl/ul tests

    I've run port tests, throttle tests, speed constancy tests, and every other test I could think of lol.

    It seems there is some sort of stuttering in the connection were getting to the server, mostly connected with instancing it seems.

    Any comments from Cryptic on this would be most appreciated. :):):)

    I know you dotn want to hear this but they 100% throttle and traffic shape at peak times. It's random who they do it to and for how long, but i assure you, they do. My father is on the same ISP, as he likes to play CoH now and again (plus talk talk is cheap for a 2 mb connection). Even he is transferring off in April once his 12 month contract is up.

    For him it is nothing to do with speeds, it's the fact that most nights per week lately, he is unable to do any gaming at all.


    In regards to contacting talk talk, never, EVER speak to the front line support about these things. They have been told directly to deny it as it makes the company look better. Contact them again, be cool but firm, an ask to be put through to an actual tech supervisor who works in the server rooms. Thats what my father had to do to find out he was being restricted. The front desk denied all knowledge of any form of traffic shaping across the entire network!


    Is there any chance of you pasting teh full results of a nettest for us? As if you are indeed the unfortunate victim of this archaic practice, a nettest will flag it up.

    http://files.champions-online.com/nettest.exe if you need the file
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I logged in to Age of Conan 1 hour ago and could play normally with absoluetly no connection issue. After this test, i tried to log back in STO and it's still the same problem. Actually no, it's worst, since i am now stucked at the little box saying "Trying to update the Launcher ..."

    We need Cryptic input on that one.

    On a side note, i tried to use NetTest but i honestly have no idea how it works, how to install it, etc... And i don't think i want to :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I logged in to Age of Conan 1 hour...

    You are probably directly connecting to the AoC servers in the EU. Unfortunately STO has one server that I know of and it is in the USA I think. :P

    Just because you can do one thing does not mean that all things work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Seems to work now. I was in STO between my last post and now, bit laggy as every night but no real issue.

    I still think it was weird, lol.

    *Edit* Oh yeah, USSWasabi, you're right, about the EU servers etc... good point :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I do hope they keep the single server but figure out a way that you all can connect better; I don't like how every country is split on different servers for most games.

    One of the nicest people that I have met online was from Australia; glad he decided to connect to the US servers for the game he was playing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I logged in to Age of Conan 1 hour ago and could play normally with absoluetly no connection issue. After this test, i tried to log back in STO and it's still the same problem. Actually no, it's worst, since i am now stucked at the little box saying "Trying to update the Launcher ..."

    We need Cryptic input on that one.

    On a side note, i tried to use NetTest but i honestly have no idea how it works, how to install it, etc... And i don't think i want to :)

    no install required. You just download the exe and run it
    the game required ports 7000-7500 to be unblocked and unfiltered to have good game play connections

    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    NETTEST DOES NOT necessarily mean there isn't any issues with Cryptic. I play Wow and other online games, and there is no lag or any high latency. and the data rate is still the same. it could be the ports the game is using to tranfer fraffic through, But i can tell you though, my ISP does filter P2P but does not focus trafic at specific times.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wow and other games use different ports different ip different packet size and envelopes. Also Wow idid have problems with traffic shapping in past but when you have as many subscribers as wow has they can sling a little weight in getting ISP to enter rules in thier traffic shapping software.
    as I posted before the game uses 7000-7500 ports and unless your ISP is aware of the requirements and allow higher priority for the packets they will be affected by the same filtering that p2p gets. (IE if packet and ports are unknown automaticly delay them)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    USSWasabi wrote:
    You are probably directly connecting to the AoC servers in the EU. Unfortunately STO has one server that I know of and it is in the USA I think. :P

    Just because you can do one thing does not mean that all things work.

    I've been having the same connection problems tonight and I'm located in the US. It has to be something on Cryptic's end.

    - Leiros
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Leiros wrote: »
    I've been having the same connection problems tonight and I'm located in the US. It has to be something on Cryptic's end.

    - Leiros

    Funny... what ISP and location are you at?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same, over the past hour I've been able to play for maybe 15 min straight.

    In the US, TX.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Leiros wrote: »
    I've been having the same connection problems tonight and I'm located in the US. It has to be something on Cryptic's end.

    - Leiros

    Why does it. Traffic shaping is the new "in thing" with ISP's now. They charge you the earth, restrict your connection to the bare minimum so they can fit more customers on the same line, and guess what. It's not illegal.

    If you have any connection problems, when you make a post, PLEASE try using one of the proxy servers. If that fails, post back andinclude a nettest result.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    Why does it. Traffic shaping is the new "in thing" with ISP's now. They charge you the earth, restrict your connection to the bare minimum so they can fit more customers on the same line, and guess what. It's not illegal.

    If you have any connection problems, when you make a post, PLEASE try using one of the proxy servers. If that fails, post back andinclude a nettest result.

    If it was traffic shaping in any way shape or form then I would be getting a consistent problem not interrupts.

    During testing last night I played Cod 4 on a USA server with an average ping of 126 which wasn't interrupted once. the moment I went back to STO the interrupts continued.

    Tested my ping to EVERY other server I have tried, including several used for specialist bandwidth testing, has been absolutely stable. I even tested against a couple of servers on different sides of the US. The highest variation I got with any test was +/- 34ms.

    This is a problem that I certainly only started getting last night, and affects ONLY this game. It has been fine every day before.

    Oh and please explain to me how you think going through a proxy is going to help stabilize a disconnection error?? The only way in which it would, is if cryptic has been restricting the bandwidth allocation to certain areas.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ataxia wrote: »
    If it was traffic shaping in any way shape or form then I would be getting a consistent problem not interrupts.

    During testing last night I played Cod 4 on a USA server with an average ping of 126 which wasn't interrupted once. the moment I went back to STO the interrupts continued.

    Tested my ping to EVERY other server I have tried, including several used for specialist bandwidth testing, has been absolutely stable. I even tested against a couple of servers on different sides of the US. The highest variation I got with any test was +/- 34ms.

    This is a problem that I certainly only started getting last night, and affects ONLY this game. It has been fine every day before.

    Oh and please explain to me how you think going through a proxy is going to help stabilize a disconnection error?? The only way in which it would, is if cryptic has been restricting the bandwidth allocation to certain areas.


    You would experience intermittent dc's, lag, connection problems depending on what you are doing and what ports are being used.

    Using a proxy MAY help. It's not guaranteed but well worth the shot. It all depends how the routing is set up with your ISP, or how they perform throttling on their exchanges. There are a myriad of way in which they perform these.

    Again, if your nettest comes back with timeouts, very low rates of transfer, then there is something wrong with your connection. Most likely ports being blocked/throttled.
    If it was a problem with the servers, then everyone would be having problems, and thats just simply not the case at all It's a very small handful of players, who are on the same small handful of ISP's that are known for throttling and restricting traffic.

    You also need to remember, that with some ISP's, their restirictions are not static. It fully depends on the amount of bandwidth being used on the line. The only time you will be guaanteed to be unrestricted is if you purchase a premium rate Connection. It's becoming the new "in thing" with ISP's in a bid to make more money, and i for one am disgusted with it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Well, for me it was resolved by leaving the Delta Volanis Cluster. Once out of there I crashed a lot less. Once I left the Sirius Sector Block I was completely crash free.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Today the nettest puts everything in range of my connection parameters. Game is playable. But it sounds fishy as problems arisen only yesterday, while at exactly same time even on weekends it was okay. Might be some connection lines between US and Europe were too crowded, too many people logged at same time and ISP throttled us all - all this together made the mess. It happens.

    However I'd really like someone from Cryptic to check server logs and tell us that they saw something strange on clients side - problems with logging and ultra lag for several players must be noticable. If on their side everything was fine it is time to go to war with ISP :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    I know you dotn want to hear this but they 100% throttle and traffic shape at peak times. It's random who they do it to and for how long, but i assure you, they do. My father is on the same ISP, as he likes to play CoH now and again (plus talk talk is cheap for a 2 mb connection). Even he is transferring off in April once his 12 month contract is up.

    For him it is nothing to do with speeds, it's the fact that most nights per week lately, he is unable to do any gaming at all.


    In regards to contacting talk talk, never, EVER speak to the front line support about these things. They have been told directly to deny it as it makes the company look better. Contact them again, be cool but firm, an ask to be put through to an actual tech supervisor who works in the server rooms. Thats what my father had to do to find out he was being restricted. The front desk denied all knowledge of any form of traffic shaping across the entire network!


    Is there any chance of you pasting teh full results of a nettest for us? As if you are indeed the unfortunate victim of this archaic practice, a nettest will flag it up.

    http://files.champions-online.com/nettest.exe if you need the file

    Your right, we dont want to hear this. I am with BT one of the worst for throttling but i have performed a ping test and had great connection and no packet loss. This is not an ISP issue, its a Cryptic issue and although the server has become more stable over the last couple of weeks i feel the EU are still the poor cousins to the U.S. After the last maintainence patch the dev stated the servers are back online thanks for your patience tonight. Which speaks volumes as actually it was early afternoon here in the EU. The point is we willall pay the same subs right? So whhy should we have to suffer inferior service?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ping test does not identify packet/port traffic shaping as ping is rarly affected by traffic shaping software.(most icmp traffic is untouched except for certain server farms blocking response.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    PegasusMD wrote:
    ping test does not identify packet/port traffic shaping as ping is rarly affected by traffic shaping software.(most icmp traffic is untouched except for certain server farms blocking response.)

    This. Everyone who ever argues about obvious traffic shaping NEEDS to understand this.


    And to the previous poster. Please, just please, do not try and defend BT by saying they dont traffic shape, and its not an ISP issue. They are the worst ISP in the entire UK for traffic shaping.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »
    This. Everyone who ever argues about obvious traffic shaping NEEDS to understand this.


    And to the previous poster. Please, just please, do not try and defend BT by saying they dont traffic shape, and its not an ISP issue. They are the worst ISP in the entire UK for traffic shaping.

    /Sigh. If you bothered to READ my post you would see that i was not defending BT but actually agreeing that they are one of the if not the worst. The point is that other games do not require you to contact your ISP so you can get ports unblocked blah blah blah. BT and I have no problems playing LOTR, WOW, EQ2 and AOC.
    But as usual we have to accomodate Cryptic. And i appreciate from previous posts that you are a big Cryptic fan and they can do no wrong. And yes go ahead and report me for trolling.

    10876061.png
Sign In or Register to comment.