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launcher autoupdate help

SystemSystem Member, NoReporting Posts: 178,019 Arc User
hello i purchased the game a couple of days ago i installed it with no trouble but the launcher auto update has been running for 24 hours now . now don't laugh my internet has been slowed/capped and it currently downloading at 7kb per sec :( . so my question is how big is the launcher update file :confused: if i leave it long enough will it get there in the end or does it need broadband speeds to connect . i have run a net-test and i got 7kb on every port download speeds come back in a week :( thank you to any one who can help
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel wrote: »
    hello i purchased the game a couple of days ago i installed it with no trouble but the launcher auto update has been running for 24 hours now . now don't laugh my internet has been slowed/capped and it currently downloading at 7kb per sec :( . so my question is how big is the launcher update file :confused: if i leave it long enough will it get there in the end or does it need broadband speeds to connect . i have run a net-test and i got 7kb on every port download speeds come back in a week :( thank you to any one who can help

    I am having exactly the same problem, and all I can find from the forums is to run the nettest which I have done - but there are no solutions at all out there that I can find after 3 hours of searching google!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Shamless bump please help have had the launcher running all day and still nothing :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Is it actually patching? Because if you start patching after you have installed teh dvd, theres around 2 GB of files. So basically it's goig gto take you a LONG time to download at 7 kb/s (We're talking months, possible years here )
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Molone wrote:
    I am having exactly the same problem, and all I can find from the forums is to run the nettest which I have done - but there are no solutions at all out there that I can find after 3 hours of searching google!
    Ping: 750.3 msec
    Port: 80: 10 kb/sec 1 kb/sec 23 kb/sec 500
    Port: 80: timed out
    Port: 443: 11 kb/sec 1 kb/sec 20 kb/sec 500
    Port: 443: 16 kb/sec 1 kb/sec 25 kb/sec 500
    Port: 7255: 5 kb/sec 1 kb/sec 16 kb/sec 500
    Port: 7255: timed out
    Port: 7003: 5 kb/sec 1 kb/sec 15 kb/sec 500
    Port 7003 5 kb/sec 1 kb/sec 10 kb/sec 500
    Port 7202: 6 kb/sec 1 kb/sec 17 kb/sec 500
    Port 7202: 5 kb/sec 1 kb/sec 24 kb/sec 500
    Port 7499: 3 kb/sec 1 kb/sec 13 kb/sec 500
    Port 7499: timed out
    Port: 80: 10 kb/sec 2 kb/sec 27 kb/sec 500
    Idle NIC bandwidth Sent: 1 kb/sec Recv: 12 kb/sec

    You need tog et in touch with your ISP. There is a serious problem on your line to get a ping of 750msecs. Eiher you are being heavily throttled, or you are a victim of traffic shaping.

    I fyou contact your ISP, dont speak to anyone at the front desk, be cool and firm, and ask to be put through to a senior technician or their supervisor. Don't let them say your line is working fine, because your tracert results say otherwise.

    If you are on satellite Internet, then im afraid, the only thing you can do is get rid of it, and get cable or dsl.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    are you saying the little white box that's says "trying to update the launcher please be patient" is actually downloading 2 gig?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel wrote: »
    are you saying the little white box that's says "trying to update the launcher please be patient" is actually downloading 2 gig?

    Ahh gotcha. Thats a different problem.

    If you are stuck with the box in the corner of your screen, then you have a firewall/router/av software blocking it, or your ISP is hard restricting the ports it needs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i have turned off my firewall and my avg this morning and let it run but nothing
    when it comes to opening ports i am a little Noob i couldn't work out how to do it so i ran the net-test hoping that if one of the ports was not open it would time out (very limited knowledge :p ) and i dont think it would be my isp as i use bigpond witch is the biggest isp in Australia and their would be more people with the problem if that was the case
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    just a thought is there any where i could down load the latest launcher ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    tedgp123 wrote: »

    Ahh gotcha. Thats a different problem.

    If you are stuck with the box in the corner of your screen, then you have a firewall/router/av software blocking it, or your ISP is hard restricting the ports it needs.

    So i have to ?_?_?_?_ to fix it, i get patcher error: A file was locked that could not be open for writing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    nah that doesn't seem right. I played the game till last night perfectly, then this morning I got up and I got the same little message box;

    Cryptic Launcher Autoupdate.

    Trying to update the launcher.
    Please be patient.
    Tried connecting 11 times.


    Ok the eleven times is just random as it read at the moment. Does this provide any help in solving this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    3 days i have had the game and still no help from a dev or a sollution i have tryed everything uninstalling, reinstalling , fire wall off, allowed cryptic via firewall, nettest (was ok ) , turned off avg , uninstalled avg, changed my modem in case it was a 2 wire related problem (no such luck) i am running out of things i can try

    1. is there a tech support phone line i can call from Australia

    2. can i get a dev post on this issue i will do anything

    3. should i give up :(



    P.s HELP PLEASE
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    "Bump out of anger":mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    *bump* same issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Bump FOR SOME HELP
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel

    post the resultd of the nettest
    do a tracert patchserver.crypticstudios.com

    also besure your Windows Ineternet Explorer is set to work online.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    contacting nettest server..
    Ping: 273.0 msec
    Port: 80: 6 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 80: 6 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 443: 7 KB/sec 2 KB/sec 9 KB/sec 500
    Port: 443: 7 KB/sec 1 KB/sec 8 KB/sec 500
    Port: 7255: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7255: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7003: 7 KB/sec 1 KB/sec 8 KB/sec 500
    Port: 7003: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7202: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7202: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7499: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Port: 7499: 7 KB/sec 2 KB/sec 9 KB/sec 500
    Port: 80: 7 KB/sec 1 KB/sec 9 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit




    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\ben>

    C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com > test.txt

    C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 21 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
    2 15 ms 15 ms 13 ms 172.18.113.7
    3 13 ms 14 ms 13 ms 172.18.72.30
    4 14 ms 14 ms 13 ms 172.18.242.161
    5 15 ms 14 ms 14 ms TenGigabitEthernet8-3.way21.Adelaide.telstra.net
    [203.45.12.69]
    6 14 ms 14 ms 15 ms TenGigE0-8-0-0.way-core4.Adelaide.telstra.net [2
    03.50.120.4]
    7 29 ms 29 ms 28 ms Pos0-4-1-0.exi-core1.Melbourne.telstra.net [203.
    50.6.189]
    8 42 ms 42 ms 42 ms Bundle-POS1.chw-core2.Sydney.telstra.net [203.50
    .6.13]
    9 43 ms 42 ms 42 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50
    .6.90]
    10 43 ms 42 ms 42 ms TenGigabitEthernet4-0.sydo-core01.Sydney.reach.c
    om [203.50.13.78]
    11 197 ms 198 ms 197 ms i-4-0-0.paix-core02.bx.reach.com [202.84.140.210
    ]
    12 198 ms 198 ms 198 ms i-1-1.paix01.bi.reach.com [202.84.251.70]
    13 198 ms 198 ms 198 ms 206.111.12.173.ptr.us.xo.net [206.111.12.173]
    14 199 ms 198 ms 200 ms te0-11-4-0.rar3.sanjose-ca.us.xo.net [207.88.12.
    181]
    15 281 ms 281 ms 281 ms te-3-0-0.rar3.denver-co.us.xo.net [207.88.12.57]

    16 280 ms 279 ms 279 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
    ]
    17 279 ms 307 ms 279 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]

    18 278 ms 278 ms 277 ms ae1d0.mcr1.cambridge-ma.us.xo.net [216.156.1.13]

    19 286 ms 286 ms 287 ms 216.55.4.18
    20 277 ms 277 ms 277 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.

    i know my speeds are slow they will be UN shaved in a week but should that matter shouldn't that mean it would just take longer i have left the thing running for 24 hours but when i come back it has closed its self down


    p.s yes my internet explorer is working online but i do use fire fox as my default not sure if that matters
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I know you have already done nettest but please go through my list here

    http://forums.startrekonline.com/showpost.php?p=2104036&postcount=2

    If you are getting into the launcher and are able to start a download, please follow the console information so we can see what it is doing. Paste that here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Also, keep in mind your ISP may do some throttling by resetting connections. This would cause some major problems downloading files as you can imagine.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    well thank you for your help..

    i don't actually get into the launcher the launcher its self it's just trying to update it ..but never does
    i don't use vista etc (im xp) but i moved the folder out of that directory just in case but no change
    i cant change the proxy settings cause i don't actually get in to the launcher
    using administrator no change and have tried disabling all my firewalls/AV

    and with your idea of my ISP throttling by resetting connections i really would not no
    but i download all the time and i have no problem with it

    i also have a copy of champions on line witch is not installed on my computer do they use the same
    launcher could i install champions and see if the launcher comes with it ?


    other then that im all out of ideas
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel wrote: »
    other then that im all out of ideas

    Yes, look in the game directory and find the latest entries for patchxfer.log and pcl.log

    They will be at the end of the files with a date of 100220 and the time should be GMT. Post the ones from the last time you ran the patch update if they are in there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Its 12.44 on the 20th Feb here in the UK and Im getting exactly the same problem. Ive played the game fine, no problems, hardly any lag or server complications and downloaded all the various patches for STO in the past. My wifes a WoW fan and plays it alll the time on this computer with no probs but at the moment, ive just been staring at the Cryptic Launcher Autoupdate box in the corner of the screen with growing frustration. I think what the most annoying thing is that a lot of us have no idea for the reason this happens and that after we post these problems we never seem to get a resolution. True, even if we did know we may not be able to fix it but at least knowing whats wrong would make it a little easier. I hope that made sense ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sean123 wrote: »
    Its 12.44 on the 20th Feb here in the UK and Im getting exactly the same problem. Ive played the game fine, no problems, hardly any lag or server complications and downloaded all the various patches for STO in the past. My wifes a WoW fan and plays it alll the time on this computer with no probs but at the moment, ive just been staring at the Cryptic Launcher Autoupdate box in the corner of the screen with growing frustration. I think what the most annoying thing is that a lot of us have no idea for the reason this happens and that after we post these problems we never seem to get a resolution. True, even if we did know we may not be able to fix it but at least knowing whats wrong would make it a little easier. I hope that made sense ;)

    Go through the list here and check/try these items

    http://forums.startrekonline.com/showpost.php?p=2104036&postcount=2
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thanks for that Milehighscott. Checked all the options on your post, im running the net test now and im getting really slow speeds ( Its not finished yet ) For example port 7255 got :- 6kb 0kb 6kb

    Im taking it that this is an ISP problem or could the router settings have anything to do with it?
    It just seems odd that Ive been playing the game with no hassle and now this springs up
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ISP changes thier traffic shapping software. also a lot will increasse shaping on peak times during the day and on weekends.
    Plus they upgrade thier router /software/hardware lots of time without any announcements/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel
    you nettest shows something is filtering (delaying ) the packets. I would contact your ISP showing the the results of the nettest and tracert. Also I would not stop at the first level of support but go to the supervisor level as most front line support are told to deny traffic shaping.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same trying to connect issue. I was on this morning for a couple of hours. Nothing changed on my machine.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sentinel7 wrote: »
    Same trying to connect issue. I was on this morning for a couple of hours. Nothing changed on my machine.

    It's working now. The little box eventually went away and when I double clicked the link the launcher started.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Been having this problem all day.:mad: After install I get the 'Cryptic Launcher Autoupdate - Trying to update the launcher. Please be patient.'... etc...

    I've followed all the suggestions and had no joy. My brother, who is on the same wireless network, has installed, updated and can get into the game. Funnily, I can't get Steam to work either. Or nettest from CO.

    I get:
    contacting nettest server..timed out
    hit return to exit

    My CPU-Z report is here:
    http://valid.canardpc.com/show_oc.php?id=1030980

    I've no idea how to check my ports but I presume that is where the problem lies.

    Any more suggestions greatly appreciated...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    C:\Documents and Settings\ben>ping patchserver.crypticstudios.com

    Pinging patchserver.crypticstudios.com [208.95.184.25] with 32 bytes of data:

    Reply from 208.95.184.25: bytes=32 time=277ms TTL=112
    Reply from 208.95.184.25: bytes=32 time=276ms TTL=112
    Reply from 208.95.184.25: bytes=32 time=291ms TTL=112
    Reply from 208.95.184.25: bytes=32 time=275ms TTL=112

    Ping statistics for 208.95.184.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 275ms, Maximum = 291ms, Average = 279ms

    C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 65 ms 99 ms 99 ms BigPond.BigPond
    2 13 ms 15 ms 14 ms 172.18.113.7
    3 27 ms 16 ms 12 ms 172.18.72.30
    4 14 ms 13 ms 14 ms 172.18.242.161
    5 14 ms 13 ms 14 ms TenGigabitEthernet8-3.way21.Adelaide.telstra.net
    [203.45.12.69]
    6 15 ms 14 ms 14 ms TenGigE0-8-0-0.way-core4.Adelaide.telstra.net [2
    03.50.120.4]
    7 33 ms 30 ms 28 ms Pos0-4-1-0.exi-core1.Melbourne.telstra.net [203.
    50.6.189]
    8 43 ms 42 ms 43 ms Bundle-POS1.chw-core2.Sydney.telstra.net [203.50
    .6.13]
    9 43 ms 42 ms 43 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50
    .6.90]
    10 43 ms 42 ms 42 ms TenGigabitEthernet4-0.sydo-core01.Sydney.reach.c
    om [203.50.13.78]
    11 197 ms 216 ms 199 ms i-4-0-0.paix-core02.bx.reach.com [202.84.140.210
    ]
    12 199 ms 198 ms 197 ms i-1-1.paix01.bi.reach.com [202.84.251.70]
    13 198 ms 197 ms 198 ms 206.111.12.173.ptr.us.xo.net [206.111.12.173]
    14 203 ms 197 ms 203 ms te0-11-4-0.rar3.sanjose-ca.us.xo.net [207.88.12.
    181]
    15 280 ms 280 ms 281 ms te-3-0-0.rar3.denver-co.us.xo.net [207.88.12.57]

    16 280 ms 279 ms 279 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
    ]
    17 278 ms 279 ms 279 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]

    18 288 ms 278 ms 277 ms ae1d0.mcr1.cambridge-ma.us.xo.net [216.156.1.13]

    19 289 ms 287 ms 286 ms 216.55.4.18
    20 278 ms 277 ms 278 ms patchserver.crypticstudios.com [208.95.184.25]




    well im still having no luck i called my ISP they didn't help me at all
    as you can see above i ran a ping test in the part below it says packets where getting thru
    i did another tracert im no expert but it looked ok
    i have asked this before but no one answered is there some where i can download the launcher program
    once i have the launcher program i think patching will work and how big would the launcher be not too big i would imagine

    Ping statistics for 208.95.184.25:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 275ms, Maximum = 291ms, Average = 279ms
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    terwiel wrote: »
    just a thought is there any where i could down load the latest launcher ?

    Try to ask someone in IRC chat, that is how I get mine because I have issues too with just the stupid auto launcher update (patching the game works fine).
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