hello i purchased the game a couple of days ago i installed it with no trouble but the launcher auto update has been running for 24 hours now . now don't laugh my internet has been slowed/capped and it currently downloading at 7kb per sec

. so my question is how big is the launcher update file

if i leave it long enough will it get there in the end or does it need broadband speeds to connect . i have run a net-test and i got 7kb on every port download speeds come back in a week

thank you to any one who can help
Comments
I am having exactly the same problem, and all I can find from the forums is to run the nettest which I have done - but there are no solutions at all out there that I can find after 3 hours of searching google!
You need tog et in touch with your ISP. There is a serious problem on your line to get a ping of 750msecs. Eiher you are being heavily throttled, or you are a victim of traffic shaping.
I fyou contact your ISP, dont speak to anyone at the front desk, be cool and firm, and ask to be put through to a senior technician or their supervisor. Don't let them say your line is working fine, because your tracert results say otherwise.
If you are on satellite Internet, then im afraid, the only thing you can do is get rid of it, and get cable or dsl.
Ahh gotcha. Thats a different problem.
If you are stuck with the box in the corner of your screen, then you have a firewall/router/av software blocking it, or your ISP is hard restricting the ports it needs.
when it comes to opening ports i am a little Noob i couldn't work out how to do it so i ran the net-test hoping that if one of the ports was not open it would time out (very limited knowledge
So i have to ?_?_?_?_ to fix it, i get patcher error: A file was locked that could not be open for writing
Cryptic Launcher Autoupdate.
Trying to update the launcher.
Please be patient.
Tried connecting 11 times.
Ok the eleven times is just random as it read at the moment. Does this provide any help in solving this?
1. is there a tech support phone line i can call from Australia
2. can i get a dev post on this issue i will do anything
3. should i give up
P.s HELP PLEASE
post the resultd of the nettest
do a tracert patchserver.crypticstudios.com
also besure your Windows Ineternet Explorer is set to work online.
Ping: 273.0 msec
Port: 80: 6 KB/sec 1 KB/sec 9 KB/sec 500
Port: 80: 6 KB/sec 1 KB/sec 9 KB/sec 500
Port: 443: 7 KB/sec 2 KB/sec 9 KB/sec 500
Port: 443: 7 KB/sec 1 KB/sec 8 KB/sec 500
Port: 7255: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7255: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7003: 7 KB/sec 1 KB/sec 8 KB/sec 500
Port: 7003: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7202: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7202: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7499: 7 KB/sec 1 KB/sec 9 KB/sec 500
Port: 7499: 7 KB/sec 2 KB/sec 9 KB/sec 500
Port: 80: 7 KB/sec 1 KB/sec 9 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\ben>
C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com > test.txt
C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 21 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
2 15 ms 15 ms 13 ms 172.18.113.7
3 13 ms 14 ms 13 ms 172.18.72.30
4 14 ms 14 ms 13 ms 172.18.242.161
5 15 ms 14 ms 14 ms TenGigabitEthernet8-3.way21.Adelaide.telstra.net
[203.45.12.69]
6 14 ms 14 ms 15 ms TenGigE0-8-0-0.way-core4.Adelaide.telstra.net [2
03.50.120.4]
7 29 ms 29 ms 28 ms Pos0-4-1-0.exi-core1.Melbourne.telstra.net [203.
50.6.189]
8 42 ms 42 ms 42 ms Bundle-POS1.chw-core2.Sydney.telstra.net [203.50
.6.13]
9 43 ms 42 ms 42 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50
.6.90]
10 43 ms 42 ms 42 ms TenGigabitEthernet4-0.sydo-core01.Sydney.reach.c
om [203.50.13.78]
11 197 ms 198 ms 197 ms i-4-0-0.paix-core02.bx.reach.com [202.84.140.210
]
12 198 ms 198 ms 198 ms i-1-1.paix01.bi.reach.com [202.84.251.70]
13 198 ms 198 ms 198 ms 206.111.12.173.ptr.us.xo.net [206.111.12.173]
14 199 ms 198 ms 200 ms te0-11-4-0.rar3.sanjose-ca.us.xo.net [207.88.12.
181]
15 281 ms 281 ms 281 ms te-3-0-0.rar3.denver-co.us.xo.net [207.88.12.57]
16 280 ms 279 ms 279 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
17 279 ms 307 ms 279 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
18 278 ms 278 ms 277 ms ae1d0.mcr1.cambridge-ma.us.xo.net [216.156.1.13]
19 286 ms 286 ms 287 ms 216.55.4.18
20 277 ms 277 ms 277 ms patchserver.crypticstudios.com [208.95.184.25]
Trace complete.
i know my speeds are slow they will be UN shaved in a week but should that matter shouldn't that mean it would just take longer i have left the thing running for 24 hours but when i come back it has closed its self down
p.s yes my internet explorer is working online but i do use fire fox as my default not sure if that matters
http://forums.startrekonline.com/showpost.php?p=2104036&postcount=2
If you are getting into the launcher and are able to start a download, please follow the console information so we can see what it is doing. Paste that here.
i don't actually get into the launcher the launcher its self it's just trying to update it ..but never does
i don't use vista etc (im xp) but i moved the folder out of that directory just in case but no change
i cant change the proxy settings cause i don't actually get in to the launcher
using administrator no change and have tried disabling all my firewalls/AV
and with your idea of my ISP throttling by resetting connections i really would not no
but i download all the time and i have no problem with it
i also have a copy of champions on line witch is not installed on my computer do they use the same
launcher could i install champions and see if the launcher comes with it ?
other then that im all out of ideas
Yes, look in the game directory and find the latest entries for patchxfer.log and pcl.log
They will be at the end of the files with a date of 100220 and the time should be GMT. Post the ones from the last time you ran the patch update if they are in there.
Go through the list here and check/try these items
http://forums.startrekonline.com/showpost.php?p=2104036&postcount=2
Im taking it that this is an ISP problem or could the router settings have anything to do with it?
It just seems odd that Ive been playing the game with no hassle and now this springs up
Plus they upgrade thier router /software/hardware lots of time without any announcements/
you nettest shows something is filtering (delaying ) the packets. I would contact your ISP showing the the results of the nettest and tracert. Also I would not stop at the first level of support but go to the supervisor level as most front line support are told to deny traffic shaping.
It's working now. The little box eventually went away and when I double clicked the link the launcher started.
I've followed all the suggestions and had no joy. My brother, who is on the same wireless network, has installed, updated and can get into the game. Funnily, I can't get Steam to work either. Or nettest from CO.
I get:
contacting nettest server..timed out
hit return to exit
My CPU-Z report is here:
http://valid.canardpc.com/show_oc.php?id=1030980
I've no idea how to check my ports but I presume that is where the problem lies.
Any more suggestions greatly appreciated...
Pinging patchserver.crypticstudios.com [208.95.184.25] with 32 bytes of data:
Reply from 208.95.184.25: bytes=32 time=277ms TTL=112
Reply from 208.95.184.25: bytes=32 time=276ms TTL=112
Reply from 208.95.184.25: bytes=32 time=291ms TTL=112
Reply from 208.95.184.25: bytes=32 time=275ms TTL=112
Ping statistics for 208.95.184.25:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 275ms, Maximum = 291ms, Average = 279ms
C:\Documents and Settings\ben>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 65 ms 99 ms 99 ms BigPond.BigPond
2 13 ms 15 ms 14 ms 172.18.113.7
3 27 ms 16 ms 12 ms 172.18.72.30
4 14 ms 13 ms 14 ms 172.18.242.161
5 14 ms 13 ms 14 ms TenGigabitEthernet8-3.way21.Adelaide.telstra.net
[203.45.12.69]
6 15 ms 14 ms 14 ms TenGigE0-8-0-0.way-core4.Adelaide.telstra.net [2
03.50.120.4]
7 33 ms 30 ms 28 ms Pos0-4-1-0.exi-core1.Melbourne.telstra.net [203.
50.6.189]
8 43 ms 42 ms 43 ms Bundle-POS1.chw-core2.Sydney.telstra.net [203.50
.6.13]
9 43 ms 42 ms 43 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50
.6.90]
10 43 ms 42 ms 42 ms TenGigabitEthernet4-0.sydo-core01.Sydney.reach.c
om [203.50.13.78]
11 197 ms 216 ms 199 ms i-4-0-0.paix-core02.bx.reach.com [202.84.140.210
]
12 199 ms 198 ms 197 ms i-1-1.paix01.bi.reach.com [202.84.251.70]
13 198 ms 197 ms 198 ms 206.111.12.173.ptr.us.xo.net [206.111.12.173]
14 203 ms 197 ms 203 ms te0-11-4-0.rar3.sanjose-ca.us.xo.net [207.88.12.
181]
15 280 ms 280 ms 281 ms te-3-0-0.rar3.denver-co.us.xo.net [207.88.12.57]
16 280 ms 279 ms 279 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
17 278 ms 279 ms 279 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
18 288 ms 278 ms 277 ms ae1d0.mcr1.cambridge-ma.us.xo.net [216.156.1.13]
19 289 ms 287 ms 286 ms 216.55.4.18
20 278 ms 277 ms 278 ms patchserver.crypticstudios.com [208.95.184.25]
well im still having no luck i called my ISP they didn't help me at all
as you can see above i ran a ping test in the part below it says packets where getting thru
i did another tracert im no expert but it looked ok
i have asked this before but no one answered is there some where i can download the launcher program
once i have the launcher program i think patching will work and how big would the launcher be not too big i would imagine
Ping statistics for 208.95.184.25:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 275ms, Maximum = 291ms, Average = 279ms
Try to ask someone in IRC chat, that is how I get mine because I have issues too with just the stupid auto launcher update (patching the game works fine).