It's a good game. I like playing it. However, I do not like being ignored by the customer service reps that are supposed to respond to issues I have. I completely understand that they are seriously inindated at the moment with issues from subscribers, and that there is a need for patience. So I create a new ticket reporting that I have not recieved any of my pre-order incentive items after entering my retail game key. I just want to emphasize the word "incentive". The reason we pre-order games is because we want to check out the game first and foremost. However, the little percs they include for supporting them in their efforts to make a successfull game, and make a ton of cash I might add, are also important to me. So, after two days I get an AI response to my ticket stating I must contact the billing department regarding my pre-order items. After three more days I notice that I'm no longer subscribed and can't log in. I go to my cryptic account and re-subscribe, scratching my head the whole time. At that point I log in to find that I do have my pre-order enterprise ship which is completely useless to me at this point because I'm already a Lt. Cmd. in game. So, I send yet another e-mail to billing with a bit of sting to it as to relay my frustration with their abilities and efficiancy. It has been a week now since I sent that last e-mail and I still have no response to my issue and still have non of the pre-order items or skill points or anything other than a useless ship that looks kind of cool. Customer service, or lack there of, is one of the leading reasons for games to die in a very short time these days. As I said at the beging of this post, I like the game, I really hope they fix their customer service efficiancy and effectiveness before it costs us all another great game.
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Was that so hard?
And, yeah, Cryptic customer service tends to suck. It's almost a point of pride with them, as far as I can tell, as they're determined to stick with the barely functional methods they're using.