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Hailing Frequencies OPEN!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
There have been a lot of things in this game that have gone wrong and continue to go wrong. Repetitive missions, lack of respect for the Star Trek philosophy (as in ‘kill everything that moves’), servers down, and servers down, and servers down, and lack of content, and disconnected from server, and on and on….

But the worst of it isn’t what’s going on in the game. The worst of it is the absolute absence of ANY kind of communication from Cryptic. No apologies, no reasons given for problems, no explanation of issues, and worst of ALL, no report on what is being done to make things right for their paying customers.

That kind of communication would go a LONG way towards making the folks who hand over good money to be here feel like they’re being heard, and listened to, and respected.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Well said. A PR session by Cryptic with some meat on it for us hanging in the wind would go far. As it stands, canceled my lifetime, going to give it 6 months. After that, outlook is very cloudy for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    rakshi wrote: »
    There have been a lot of things in this game that have gone wrong and continue to go wrong. Repetitive missions, lack of respect for the Star Trek philosophy (as in ‘kill everything that moves’), servers down, and servers down, and servers down, and lack of content, and disconnected from server, and on and on….

    But the worst of it isn’t what’s going on in the game. The worst of it is the absolute absence of ANY kind of communication from Cryptic. No apologies, no reasons given for problems, no explanation of issues, and worst of ALL, no report on what is being done to make things right for their paying customers.

    That kind of communication would go a LONG way towards making the folks who hand over good money to be here feel like they’re being heard, and listened to, and respected.

    Do you even bother to check the dev tracker ?

    Upcoming content has been already been show(check the dev tracker).

    Server issues have been explained(Check the dev tracker).

    It's not Cryptic's fault that you can't click a link on a website :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Maybe you want some sort of hand written letter? Or a phone call?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    adml_shake wrote: »
    Maybe you want some sort of hand written letter? Or a phone call?

    Nope, just another chat with J. Emmert, Zinc or even better Gozer : I have a lot of questions I'd like to ask. They did that before and it was quite useful :

    http://forums.bestbuy.com/t5/Gaming/Star-Trek-Online-Live-Chat-Transcript/td-p/91426
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    While I do think more communication is needed I wouldnt go so far or be as dramatic to say there has been NO communications or explanations.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dramatic? its a flat out lie, as there IS communication. L2devtracker.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    SpaceFork wrote:
    Dramatic? its a flat out lie, as there IS communication. L2devtracker.

    EXACTLY......

    The biggest problem on the forums is that hardly any of the people complaining about stuff don't ever bother to search for a resolution. They just expect all the answers to their problems to be on the front page of the web site.:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    adml_shake wrote: »
    EXACTLY......

    The biggest problem on the forums is that hardly any of the people complaining about stuff don't ever bother to search for a resolution. They just expect all the answers to their problems to be on the front page of the web site.:mad:

    Yeah! They DO!

    And given the kind of problems and horrendous reviews this game has had... is that really all that unreasonable???

    that's what a web site is FOR. To communicate with your user base.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just because the devs don't respond to your thread full of flames and troll bait doesn't mean they're not communicating. Stahl alone is replying at a good clip.

    The louder you flame, the less likely the devs are to take you seriously.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I get it.. you expect cryptic to be like blizzard and hire a cadre of PR personel to be condescending or outright insulting to you or your intelligence?
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