Cryptic,
I know maintenance is a must and I have seen your POST in the forums informing when the servers are going down for maintenance; however it doesn't seem to go with the times you state. You said 3-5pm PST which is like 5-7pm CST and here we are at 2pm CST and the servers are down again.
I would suggest you seen a IN-GAME MSG to your players that gives them time to log off, instead of in the middle of a LONG DAMN mission and its all gone for naught because they just go off-line. Another thing is not everyone trolls the forums, which ****es people off until they rant and rave about your service.
My last hint about all this is to do maintenance at a time that is balanced between everyone...if this is the best time to do the maintenance for everyone then place states this more often to allow everyone to get used to it.
My two space cents...you do not have to listen to me or take this to heart, but it could reflect on how many players you have remaining after the first month.
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