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No response to in game issues

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi I was just wondering if anybody else has found the customer service disgraceful, I had posted some issues requesting gm help in game and never got anything more than the automated "we are aware of your issue now go F%$K yourself", Im sure they have a lot to deal with but as a "paying custiomer" ( which I only mention as I wouldnt be on here complaining about poor customer service if the game was totally free) I expect more than an automated response. Like I said earlier though I was just wondering if anybody else had found this, but then Ive found the game riddled with so many issues which should never have made it into a release that was properly tested by a QA team, I will probably never get a response to my issues.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    dante79 wrote: »
    I had posted some issues requesting gm help in game and never got anything more than the automated "we are aware of your issue now go F%$K yourself",

    Wow, they really said that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Encima wrote: »

    Thats a "Sticky" bug report/ticket they have given it a generic answer, so they ahven't replied to YOUR tickets, just to a problem they are aware of
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Genex wrote: »
    Thats a "Sticky" bug report/ticket they have given it a generic answer, so they ahven't replied to YOUR tickets, just to a problem they are aware of

    Respond individually to probably close to a million tickets, most including BS whines/rants.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Genex wrote: »
    Thats a "Sticky" bug report/ticket they have given it a generic answer, so they ahven't replied to YOUR tickets, just to a problem they are aware of

    Don't be messing up my stories with magics like logic and facts, man.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Encima wrote: »
    Don't be messing up my stories with magics like logic and facts, man.

    Meh, trying to make people realize they are part of a multiplayer community instead of cryptic's only sub.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    hellcane wrote: »
    Meh, trying to make people realize they are part of a multiplayer community instead of cryptic's only sub.

    With the customer service and game "quality" they have provided so far yeah m8 pretty soon you probably will be the only sub!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    look here:

    http://forums.startrekonline.com/showthread.php?t=116225&highlight=responses

    Though to be honest, this is lauded as a "look theyre listening to us" type thread, but a few of the "dev responses" I find really funny in that context (ill italicize these)
    Galaxy class model glitch- Bug increased in fix priority
    Wildlife added to planets- Dev team now scheduled to go back and add wildlife to planets. Will be updated in the near future.
    Alternatives to incineration for Feds- Jackalope will be discussing the possibility of adding diplomatic resolutions to conflicts with Craig.
    High level players taking all the prizes in low level fleet actions- Devs are testing changes to put level restrictions on Fleet actions, as well as adding more high level fleet actions.
    Lighting issues in character status screen - Being looked at and should be fixed soon
    Issue with Borg talking like other factions in exploration missions- Fix is being worked on. (WASNT THIS FIXED LAST PATCH?)
    Issue with fleet bank permissions- Team is working on an update.
    Exchange result Filtering- Something the devs want to get in soon.
    More videos- Team has 8 videos in the queue that should be out soon.
    Raidisodes release- New raidisodes will be released every few weeks.
    Accolades- Being tracked so they can be retroactively unlocked for people once they are put back in.
    Ship Interiors- A dev says he'd like to get more ship interiors into the game and have missions on your ship.
    ETA on Klingon Content- Seems to be next month sometime. Second to last last paragraph.
    Caitians and Tellarites the next playable species
    WTF happened to Romulans and Cardassians??
    Dev Chat with Craig- Many things 1. Devs are trying to finalize what to do about more bridge functionality 2. User generated content is hinted at 3. Release strategy hinted at- small stuff every month, big stuff every few months 3. Possibility of Federation melee weapons in the future 4. Delta Quadrant hinted at for future expansion 5. Definite chance of Romulan faction 6. Devs want to give players the ability to create stories for the holodeck 7. Plans to make more bridges 8. Plans to allow fleet owned bases
    Interview with Craig- Devs plan to fill out the non-combat gameplay over the year. ETA for respecs "In the next month or 2". Respecs can be bought with both Cryptic Points and with in-game currency.

    I find it funny that the guy that posted this takes the most vague and "we're on it" type answers as concrete proof, but they are listening... sort of
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