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Unable to Authenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I can't remember the last time I tried to login and didn't get the "Unable to Authenticate" appearing on the launcher window.

If I wait between 2-5 minutes and click submit again, it works straight away. But the first time I fire up the launcher, I get that message.

What gives?
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Prob cos the server is throwing a tantrum today and the server is down.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Nope, that's not the issue. If it were, I wouldn't be able to "wait between 2-5 minutes and click submit again, it works straight away".

    It's still happening. Always the first time I try it (internet is up and running, because I always go browsing, email checking before playing) and then if I was a short period of time, it works straight away.

    It happened during beta, but it was rare then. Since we've went live the problem now seems to be constant.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I see it sometimes, normally when I accidentally double click submit, or type really fast and get my pw in before the launcher fully loads.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hrm. I'm seeing that now, it pops up unable to auth as soon as I click submit. Like it's not even trying to communicate to the server...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    First time i have had this right now .. cant log in.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yep definitely getting it now. Trying the "wait 2-5 minutes, then click submit" solution lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just started getting this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mine has started doing this tonight. First time I've seen it happen and it doesn't seem to be going away.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    We never get tired of replying to these kind of posts.

    Dev's!!!!!!!!!!!!

    Log in server is broke!!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    getting this trying trying to log in also.

    interesting enough when i try to access my account info from the website i get the message account server is temporarily down. are the two linked?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same problem here..... Any solutions?

    Amazingly the wait 5 min solution worked. How odd :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Well, I was currently in-game, and was switching toons; then I get disconnected from account server, so I close out the program and try to re-enter. Then I get the Unable to Authenticate. I have restarted my computer to see if that for some reason helped, but it did not.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Oh no... I just bought the game, never played it, and I'm seeing the "Unable to authenticate" message as well... Now I'm getting worried, especially after reviewing some of the other player's comments - I hope this isn't an indicator of a very unstable game...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Account server fall down go boom. Ops team is on it!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I just got the same issue... we can obviously log into the forum and account, but gives authenticate error on startup... but as you said, wait a couple of minutes or so and then try again and it starts talking. Must just be a bug with the launcher.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    well didnt last long works fine now. Thanks
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i'm getting the unable to authenticate as well. lame.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just got it too!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It usually is stable honestly especially for a new MMO but something is definitely up right now though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    its back up...yay!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I am getting that now too. My network/firewall settings are unchanged. But, I am getting the Unable to Authenticate.

    But I wait a few minutes.. then a few more... then a couple more to type this message... then I get in... lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Account server fall down go boom. Ops team is on it!

    Thanks for getting back with us so quickly.

    edit: And its up. Yay.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It's back up. Well at least from my perspective and the wall of text that emerged on IRC for others :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yep same here. First time ever tonight I think. Mine is through Steam, when I verified files it could not verify and is now re-DLing content.... AAAAAAAAAAAAAAAAAAAAAAAAAAAARGGGHH!!!! :confused::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    glad to see its an everyone problem and not just me problem
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I tried the wait 2-5 minutes it it worked. Who knows :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    zenbiont wrote: »
    Yep same here. First time ever tonight I think. Mine is through Steam, when I verified files it could not verify and is now re-DLing content.... AAAAAAAAAAAAAAAAAAAAAAAAAAAARGGGHH!!!! :confused::mad:
    Steam is the gaming equivalent of the devil... It'll constantly make you do things you don't want to do, or need to do. My advice is ditch steam. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Account server fall down go boom. Ops team is on it!

    coderanger your out of char!
    shouldn't the proper response be account server was assimilated and the strike team was sent in to retrieve it :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Account server fall down go boom. Ops team is on it!

    Bear in mind though, that I have my issue when the server is fine, not just when there are wider problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Woot! Finally logged on and did the starter quests - very fun! Hope to get some good play time in this weekend :)
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