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Collectors editions and retailer bonuses

SystemSystem Member, NoReporting Posts: 178,019 Arc User
According to Walmart I will not be receiving the 500 skill points because I pre-ordered the the collectors edition. I was wondering if others have been given the same answer.
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    23 views and no comments? Anyone else get a CE version and not get their pre-order bonus?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I got all my preorder, CE, and lifetime bonuses, and my forum titles from way back. I have no complaints. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mr_Domino wrote: »
    I got all my preorder, CE, and lifetime bonuses, and my forum titles from way back. I have no complaints. :)

    Where did you pre-order from? Did you get the individual retailer bonus as well as the stuff that comes with the CE? I've gotten everything, but the 500 skill points that were supposed to come with Walmart pre-orders.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I got the digital deluxe download version and never got the NX prefix for my ship, khan and blood wine toast emotes or the point defence.
    Not really that worried about it though but it would have been nice to get what I paid for.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Crazy_Wolf wrote:
    I got the digital deluxe download version and never got the NX prefix for my ship, khan and blood wine toast emotes or the point defence.
    Not really that worried about it though but it would have been nice to get what I paid for.

    See that is just not right. Those items were included in your purchase and you should get them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    According to Walmart I will not be receiving the 500 skill points because I pre-ordered the the collectors edition. I was wondering if others have been given the same answer.

    This is completely wrong. If you buy the pre-order of ANY edtion, you also get the store item. I know, I bought a whole bunch of copies, including from Wal-mart.

    Report it to Cryptic.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    CDR_Mat wrote:
    This is completely wrong. If you buy the pre-order of ANY edtion, you also get the store item. I know, I bought a whole bunch of copies, including from Wal-mart.

    Report it to Cryptic.

    I did, but they've been ignoring it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    Where did you pre-order from? Did you get the individual retailer bonus as well as the stuff that comes with the CE? I've gotten everything, but the 500 skill points that were supposed to come with Walmart pre-orders.

    i ordered the CE from amazon, which also included the borg BoFF - which i did receive.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    Where did you pre-order from? Did you get the individual retailer bonus as well as the stuff that comes with the CE? I've gotten everything, but the 500 skill points that were supposed to come with Walmart pre-orders.

    I preordered from Gamestop, and got everything I paid for.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    WildmouseX wrote: »
    i ordered the CE from amazon, which also included the borg BoFF - which i did receive.
    Mr_Domino wrote: »
    I preordered from Gamestop, and got everything I paid for.

    Ok thanks for the info both of you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    eh.. On Walmart's website they had said that there was no 500 points for Collectors Edition.. made a topic on the forums about it but never got any official response!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dwapook wrote: »
    eh.. On Walmart's website they had said that there was no 500 points for Collectors Edition.. made a topic on the forums about it but never got any official response!

    It would be nice to have a Dev/Mod sop in and confirm this and explain why Walmart's CE does not get the pre-order bonus if this is the case.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I don't know where I read it, but I know Cryptic stated that the exclusive items will come with the pre-order regardless of what edition that is purchased. Sorry, I don't have the link.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    I did, but they've been ignoring it.

    Did you actually call the phone number? If not, I suggest you do.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    CDR_Mat wrote:
    I don't know where I read it, but I know Cryptic stated that the exclusive items will come with the pre-order regardless of what edition that is purchased. Sorry, I don't have the link.

    Thanks for the inspiration!
    Q: Do I get my retailer bonus if I purchase a Collector's Edition instead of a standard edition of STO from the same retailer?

    A: Absolutely. Anything sold by a retailer includes its retail bonus... i.e. Any STO product sold by GameStop includes the Constitution class ship, be that product Digital, Digital Deluxe, Box Standard, or Box Collector's Edition.

    http://www.startrekonline.com/preorder-faq
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Did you actually call the phone number? If not, I suggest you do.

    Who Cryptic or Walmart. This was according to the person I spoke with at Walmart.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I got all (too short :) )
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kristyna wrote:
    I got all (too short :) )

    Ugh... thanks I'm really starting to get a bit ticked off, as I'm clearly getting pushed around by one company then the next.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    Who Cryptic or Walmart. This was according to the person I spoke with at Walmart.

    Cryptic. Call their Billing Support hotline during the week, and get the info from them. They should at least be able to get you pointed in the right direction, if not get you your points outright. However, you are put on hold for a while. Average is two hours, but it ranges from one to four, based on forum posts.

    Even so, they are extremely helpful, and are probably your best bet for getting this resolved in a somewhat timely manner.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    oh.. nm, I didn't make a topic! I was about to but someone already had so I just responded to that one..
    http://forums.startrekonline.com/showthread.php?t=103398
    and I think I saw 1 or 2 more floating around at the same time!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Cryptic. Call their Billing Support hotline during the week, and get the info from them. They should at least be able to get you pointed in the right direction, if not get you your points outright. However, you are put on hold for a while. Average is two hours, but it ranges from one to four, based on forum posts.

    Even so, they are extremely helpful, and are probably your best bet for getting this resolved in a somewhat timely manner.

    I'll try to call Monday...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Varrangian wrote: »
    According to Walmart I will not be receiving the 500 skill points because I pre-ordered the the collectors edition. I was wondering if others have been given the same answer.

    That will teach you to buy from Communists.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    That will teach you to buy from Communists.

    Lol... I didn't want any of the other bonuses, I was tempted to get the Best Buy one because of the Targ, but the Targ was just cosmetic (unlike the Tribble), so there was no reason.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i got everything my preorder offerd and a redmatter copasiter, i dont know why i got it but i like it
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