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STO customer service confirms that they are useless

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I lost my automated turret to a bug and have submitted two petitions to CS about this. In both cases all I got was a canned reply telling me that they were aware of the problem, and it took almost 6 days for them to answer the last one. I have usually found MMO CS to be somewhat lacking but Cryptic has taken this to a new, low level. They are basically ****ing useless.
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    That does suck. I'll make a few calls and get your important issue bumped up on the list.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I remember simmilar queues for small issues in WoW. Meanwhile some of us are waiting for a mission like Traeasure station to become unbugged....

    Its early days, and I'm sure Crtptic are increasing GM supply as quick as they can, unfortunately recruiting CS staff isnt an instant-activate ability
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I now wait over a week for a ticket to the billing service ... its not a bug-report or a wrong player name; thats of course not so urgent; NO, its abaout account, bill, money ... thats disappointing to wait over a week for this stuff ... thats not fair to customers, thats lazy :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Atalante wrote: »
    I now wait over a week for a ticket to the billing service ... its not a bug-report or a wrong player name; thats of course not so urgent; NO, its abaout account, bill, money ... thats disappointing to wait over a week for this stuff ... thats not fair to customers, thats lazy :(

    Selfish much? This guy has LOST HIS AUTOMATED TURRET. That easily trumps your issue with your real money and billing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Atalante wrote: »
    I now wait over a week for a ticket to the billing service ... its not a bug-report or a wrong player name; thats of course not so urgent; NO, its abaout account, bill, money ... thats disappointing to wait over a week for this stuff ... thats not fair to customers, thats lazy :(

    As someone who works in CS (not at cryptic)... If there's a queue, I can assure you that anything BUT lazyness is the reason. It really irritates me when folk link queues with lazyness, because in all probability the person who's dealing with your query has been doing that non stop since they got in, day in day out, is being harrased by managers to do overtime, and seeing career development and monthly review time eliminated; if its a "bad" employer, the managers could even be harrasing folks over comfort breaks. Queues are incredibly stressful times for CS staff, and to say that its just lazyness is ignorant, and rude.

    New staff just can't walk in on day 1 and start answering your questions, unless you're happy with the answer to every question being "I don't know". These things take time if you want the answer you get to be the correct one.
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