They closed my first ticket with an auto response that had noting to do with my ticket, opened a second ticket and this one will be a week old shortly.
Does it usually take 3+ weeks to get a support ticket answered from Cryptic? Seriously, it's the easiest part of maintaining an mmo and I can't even get someone to look at my ticket before they close em.
Exact same thing happened to me. They closed my account and billing issue ticket with a canned response that most game bugs etc should be fixed now. Completely inappropriate response. Obviously the ticket was not even read. That ticket was 6 days old when they closed it. So that same day I created a new ticket with the exact same request. That ticket is now 7 days old.
I have now waited 13 days to have a simple account maintenance request addressed.
You need to get your math straight: STO has been released 28.Jan / 2.Feb. You need to show me where the 3+ weeks are, unless you're talking about a ticket from Open Beta.
You need to get your math straight: STO has been released 28.Jan / 2.Feb. You need to show me where the 3+ weeks are, unless you're talking about a ticket from Open Beta.
28th-12th = 15 days, so this is the start of the third week.
Whoops, I was wrong on mine.
My first ticket was created on 1/28 and closed with no resolution on 2/5. So that's 9 days. My second ticket for the exact same request was created on 2/5 and is still open. That's another 6 days.
Does it usually take 3+ weeks to get a support ticket answered from Cryptic? Seriously, it's the easiest part of maintaining an mmo and I can't even get someone to look at my ticket before they close em.
If you've somehow managed to find a way to fix stafffing problems in contact centres worldwide, then I'm sure the major telecommunication companies worldwide would love to hear from you. You'll be sleeping on gold pressed latinum in no time.
Recruitment and staff retention, especially in CS, isnt an easy thing, and anyone who thinks otherwise needs their head examined.
They closed my first ticket with an auto response that had noting to do with my ticket, opened a second ticket and this one will be a week old shortly.
Does it usually take 3+ weeks to get a support ticket answered from Cryptic? Seriously, it's the easiest part of maintaining an mmo and I can't even get someone to look at my ticket before they close em.
Another ***** without any content. Why do you people post like this? You state that you got an auto-response not relating to your issue, but don't state what your real issue is or what the not related response was.
That is an extremely low priority issue. While it may seem important to you, there are far more important tickets that the CS should be addressing.
"SEEM important to me"? It IS important to ME. I would not have created a ticket if it were not. But what's important to me specifically, compared to what is important to others, is irrelevant, and has nothing to do with why I posted here.
What you quoted was my response to another poster that suggest that many of us could resolve our own issues if we just did some research. I was simply stating that in my case, and I'm sure in many others that have account and billing requests at least, this is not an option. I was not in any way suggesting that my request was more important that anyone else's.
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I have now waited 13 days to have a simple account maintenance request addressed.
28th-12th = 15 days, so this is the start of the third week.
Just sayin'.
My first ticket was created on 1/28 and closed with no resolution on 2/5. So that's 9 days. My second ticket for the exact same request was created on 2/5 and is still open. That's another 6 days.
So I have been waiting 15 days now.
Surely a lot of these questions could be on the forums or just worked out by yourself. What on earth are you guys asking in your tickets?
My ticket is not a question. I am trying to get my forum handle changed. I can't "work that out by myself"...
Your kidding.....right?
If you've somehow managed to find a way to fix stafffing problems in contact centres worldwide, then I'm sure the major telecommunication companies worldwide would love to hear from you. You'll be sleeping on gold pressed latinum in no time.
Recruitment and staff retention, especially in CS, isnt an easy thing, and anyone who thinks otherwise needs their head examined.
Another ***** without any content. Why do you people post like this? You state that you got an auto-response not relating to your issue, but don't state what your real issue is or what the not related response was.
Facts, people, we need facts.
That is an extremely low priority issue. While it may seem important to you, there are far more important tickets that the CS should be addressing.
What you quoted was my response to another poster that suggest that many of us could resolve our own issues if we just did some research. I was simply stating that in my case, and I'm sure in many others that have account and billing requests at least, this is not an option. I was not in any way suggesting that my request was more important that anyone else's.