test content
What is the Arc Client?
Install Arc

Ticket ???

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello STO Crew...
I post 2 Tickets 2 weeks ago and i still have no Reply to the tickets.

I am woundering about your handling time of tickets, is it suppose to take that long to get a answer?
I am a Fan of STO and even that i had problems with gamecard not working and all.....
i am still here, But me Patience is runing reall Thin now.


Best Regards
// Ensir
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ensir wrote: »
    Hello STO Crew...
    I post 2 Tickets 2 weeks ago and i still have no Reply to the tickets.

    I am woundering about your handling time of tickets, is it suppose to take that long to get a answer?
    I am a Fan of STO and even that i had problems with gamecard not working and all.....
    i am still here, But me Patience is runing reall Thin now.


    Best Regards
    // Ensir

    I ran a guild in EQ2 (Sony)

    I paid extra per month for a EQ2 guild website, don;t know what happend but the guild website locked everyone out form using it and stopped updating character info and portraits etc.... I submitted a ticket...

    I didnt get a rpely to it for over a year, and then it was just to say "do you still need assistance" lol

    needless to say I dont actively play EQ2 now...lol

    I have had problems sorted out within 24hrs here at cryptic (on more thn 1 occasion), its seems that the staff at cryptic by all accounts are stretched pretty thin and dont always see posts or tickets, maybe send a pm to dev when you see they have replied to another post, maybe contact customer servers...
This discussion has been closed.