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I can't move at all/Interact, GM stumped

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just bought STO.

I made my character, got into the game, and i can't move forward or backwards.

I can ROLL forward, but not run/walk/sprint, whatever.

I can't interact with anything either.

I have XP SP1

My keyboard isn't broken.

My computer isn't broken.

I don't have a virus.

I tried resetting the key binds, tried switching the key binds, tried running the game in windowed.

I've been in the game for 2 hours, and so far, i've rolled a total of 20 feet towards the first door.

I am not ammused
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    you only have SP1?

    try binding the movement to other keys.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    BTW i'm not downloading the fail installer, it's downloading at .99 KBS. Not 99 KBS, POINT 99 KBS
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    BTW i'm not downloading the fail installer, it's downloading at .99 KBS. Not 99 KBS, POINT 99 KBS

    Yes the Installer is fail, not your firewall or the 50 other things that could be wrong with your computer,

    Plug in a different keyboard.

    if that doesn't work reinstall
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yes the Installer is fail, not your firewall or the 50 other things that could be wrong with your computer,

    Plug in a different keyboard.

    if that doesn't work reinstall

    Yep, not my firewall cause i DON'T HAVE ONE ON.

    And i've tried the other 2 things, i don't know how a different keyboard would effect me not being able to interact with objects
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just roll on it'll be fine.


    But no being serious here for a moment have you tried creating another character and seeing if you can function normally? - I'd guess you probably have.

    I would also guess you've restarted your PC. It's a long shot in the dark but is your keyboard a Microsoft branded one? I once had a "Microsoft Internet Keyboard Pro" which would do funny things to game controls unless I had the drivers installed, though only after I had alt tabbed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    A firewall wouldn't selectively block movement anyway. Try this, in the chat window run "/forward 1" and see if you move at all. If so, its probably that the key presses aren't making it to the client.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yep, not my firewall cause i DON'T HAVE ONE ON.

    And i've tried the other 2 things, i don't know how a different keyboard would effect me not being able to interact with objects

    you dont have a firewall?

    well you are smart
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    A firewall wouldn't selectively block movement anyway. Try this, in the chat window run "/forward 1" and see if you move at all. If so, its probably that the key presses aren't making it to the client.

    i was asking if they had a firewall on that would be limiting or blocking the loader not the keyboard
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    BTW i'm not downloading the fail installer, it's downloading at .99 KBS. Not 99 KBS, POINT 99 KBS
    The downloader is using bittorrent, it can take a while to pick up as you connect to more peers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have XP SP1

    Enjoy living life dangerously...? They're up to SP3.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    you dont have a firewall?

    well you are smart

    I have a firewall, i just don't have it on, genius
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    /forward 1 didn't work
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The minimum specs. for the game list SP2 as a requirement. Perhaps you should think about finally installing it. FYI, many newer games now require SP3 too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Does state min spec -OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit) :o

    you might want to update your SP1 to SP3
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    allthough the requirements say XP SP2 i would recommend installing SP3 and running a full windows update

    you should at least insall SP2 if you can find it and windows update, there have been a lot of updates to XP even between sp1 and sp2 any one of these updates could be causing an issue with how STO works. there have been several changes to how XP handles network traffic ;)

    even if you install and say well that was a waste of time youll still be one step closer to finding a solution ;)

    youve alraedy said you cant move forward or back but can you make your toon turn on the spot or move sideways?

    youve also said youve not got a virus but have you scanned for malware and spyware.some spyware and malware can also have unpredictible effects on your pc try running your usual spyware tools and try running malware bytes antimal ware
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    As has been said already... [astonishment+lol] You have xp, you only have SP1, you dont run a firewall, I can't even begin to imagine what else you are doing to cause yourself problems.... and you wonder why there is a problem.. [/astonishment+lol]

    Besides that, what about pressing both mouse buttons at once? or pressing R, that should make you autorun. Other than that, no idea. Stop living in the past re: updates.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yup your should keep your PC up to date. but i had this same issue, I have a Logitech G15 keyboard. its fine with other games but STO I couldn't walk/ run/ whatever with my char, i updated the drivers from Logitech's website, and i haven't had the issue since.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Try using Left/Right Mouse button at the same time. Holding both down will make your character run forward. Also, in Keybinds, there should be an auto-run toggle (which actually might be what /forward 1 sets), you could try that to see if Auto-run will work. It's pretty strange that roll will work but not run.

    OP is probably running SP1 because he's not using a valid copy of Win XP. There is no other reason to use anything less than SP2 on an internet connected device.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    post your system specs

    also you should be able to move forward with both mouse buttons held down.

    but i suspect we will see the problem when you post your system specs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    The downloader is using bittorrent, it can take a while to pick up as you connect to more peers.

    See, that's just wrong. There are a lot of people, myself included, who have ISP's that block bittorrents.

    If it's still there, use this. Still takes a while to download everything, but you should have better bandwidth. It's the patcher.
    http://files.startrekonline.com/installer/star_trek_online_setup.exe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Have you moved your throttle slider forward? Or hit your full impulse power key?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    J.Jaxin wrote:
    Have you moved your throttle slider forward? Or hit your full impulse power key?

    He can't get to the ship part yet.

    To the OP. But I would recommend maybe clicking on the safe mode option in the STO launcher options. Also make sure you go into options and reset any controls to default.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'll try upgrading. thnx for replies
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    First step to solving any problem with a PC game is always to make sure everything is up to date.

    Service Packs, DirectX, Drivers (and when I say drivers, I mean all of them. Video card sure, but also sound, network, chipset, etc), everything.

    I say this for two reasons: One, it's good sense. If the game is new it isn't so unreasonable to assume that the game will be making use of the newest software technology. Second, because Tech Support is not going to help you with anything until you do. They'll ask you, "Did you try updating your (whatever) drivers?" If you say "No", they'll say, "OK. Try updating your (whatever) drivers and see if that fixes it."

    If you're going to attack Tech Support, best to do it with a fully loaded weapon. The weapon, in this case, being your computer. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have a firewall, i just don't have it on, genius

    Yes i am a genius, but not for understanding the most BASIC parts of internet secruity but for my noble prize in EPIC WINZ

    Therefore your point is mute


    and i find it funny how you say you have no viruses with a 10 year old OS that has never been updated and no firewall.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ... and i find it funny how you say you have no viruses with a 10 year old OS that has never been updated and no firewall.

    That's because he only plugs it in when he is turned on; and right as he gets connected and about to send a packet he unplugs.

    (of course we all know that doesn't protect from a virus, and occasionally your packets will still make it through)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    I also cannot move, and have previously played STO since launch and never had so ridiculous a bug. Typing /forward 1 and /forward1 runs me up against an invisible wall. Any workarounds CodeRanger?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    I changed Instances and became unstuck, weird.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Seems like you've got it sorted.

    If it happens again, try checking to see if you have any other controllers/input devices plugged in (gamepad, joystick, 3D mouse, etc...) and unplugging them.
    Some game engines tend to accept input from any device it sees plugged in.
    (I've had some games become unplayable when they insisted on using input from my 3D mouse...)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Also, please remember that if a thread has had no activity in greater than 30 days, it's highly suggested that you start a new thread. While you may think you have the same issue as some long ago reported bug, most likely that issue has been solved, and you are experiencing something new, with similar symptoms.

    Thanks,

    Stormshade
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