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i want my money back key dosent work

SystemSystem Member, NoReporting Posts: 178,019 Arc User
my key dont work ljuist like the tec support.
tried to phone support after holding for 20 mins i was told to try later i have never known anythig like this in all my gameing years there is no support for this game looks like they just want my money
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Jackjoe,

    What place did you order from and are you sure you are using the game key and not the preorder key? They are seperate and you must use the game key to activate the account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You already setup your retail key, you just need to setup a subscription on your account dashboard.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    You already setup your retail key, you just need to setup a subscription on your account dashboard.

    when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ahhh one of these. You do understand that most online services require you to fill out subscription details before they will allow you to connect to their services? Even with free time.

    Just want to make sure you understand that this is an Internet Business Model and not specific to Cryptic. Sony Online Entertainment, Blizzard, NCSoft, Microsoft, EA and pretty much ever other game developer does this for their online games.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    jackjoe wrote: »
    when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription

    Not quite right, the 30 days free is with the subscription (which you haven't set up yet). If you set your subscription up you'll get the 30 days free put on your account - you can then cancel the subscription immediately if you want to ensure you aren't going to be charged after that until you explicitly resubscribe.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    jackjoe wrote: »
    when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription

    The thing is you are not purchasing one you are just subscribing to one. You can sub to one and cancel it instantly. There is no charge for doing this. They wouldnt charge you for a sub until the 30 days are complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    just set up the subscription and cancel it right away. that way you can get your 30 days and you're sure you won't get billed.

    of course you could also just set up the subscription and you will get billed when your free time is over
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dulayne wrote: »
    The thing is you are not purchasing one you are just subscribing to one. You can sub to one and cancel it instantly. There is no charge for doing this. They wouldnt charge you for a sub until the 30 days are complete.

    thanks for the help but i have another qestion why does it give me the option to choose the game card option if i need to subscribe aswell??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
    You will not be billed until the first 30 days have elapsed, but a valid subscription is required to play the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    jackjoe wrote: »
    thanks for the help but i have another qestion why does it give me the option to choose the game card option if i need to subscribe aswell??

    A game card key is not the same as the game activation key. You would need to buy a game card; something like:

    http://www.newegg.com/Product/Product.aspx?Item=N82E16832198082&cm_re=star_trek_online-_-32-198-082-_-Product
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    the same thing hapend to me you have to set up ypour payment plan with a credit card or a came card even if thay give you a free month lol dont know why it's like that but there you go
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It is that way because the Free 30-Days is awarded for setting up a subscription plan, not for buying the game. (At least that is the way I have always looked at it.)

    ∙ You buy the game to get the keycode.
    ∙ You use the keycode to allow you to sign up for a subscription.
    ∙ You sign up for a subscription and are awarded your 30-Days of free play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Does anybody know where i can buy a 30-day reoccurring subscription? I cannot find it anywhere. I have already input my credit card info. In addition, i think my key is faulty. When i try to enter the key found on the inside cover of my game booklet it says "This product key did not match our records." and when i try to input the key i got in my email from amazon it says "This product key is already active, it cannot be used again." PLEASE HELP ME!!!:(:(:(:(
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