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Cryptic's Pathetic Lack of Customer Service

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I've been waiting for 3 days trying to get my stupid key to work. Every time getting the same TRIBBLE: "This product key did not match our records." Patience certainly is a virtue but mine has run out with regard to Cryptic's "customer service." Assuming I ever get to use my 30 days I will be canceling soon thereafter and probably never renewing.
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Threats really aren't needed, just PM me the key and I can check it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hey coderanger, you have a full inbox. =/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Where did you buy the game from? Retail or Digital Download?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    Hey coderanger, you have a full inbox. =/
    Yeah, just found out about that. Clearing up some space now >_< Didn't even know we limited mailboxes \o/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i have a similar problem you say no need for a thread just pm me i tried that but your mail box is full so wheres the support ???:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hi coderanger I was just checking did you look into my key situtation by any chance that I sent to you by PM?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    i have a similar problem you say no need for a thread just pm me i tried that but your mail box is full so wheres the support ???:mad:
    The mass delete is still processing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Any ETA? :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hopefully the PM i made from yesterday isn't part of the mass delete yet. :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Threats really aren't needed, just PM me the key and I can check it.
    hey i have the same prob what should i do to "PM"?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RedReese wrote: »
    hey i have the same prob what should i do to "PM"?

    You should send him a "Personal Message" (PM). ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    k i just tried an his inbox i still full
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger, you still at it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Okay, down to 10 messages in my inbox. If thats still full I might have to go have a long talk with someone.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Okay, down to 10 messages in my inbox. If thats still full I might have to go have a long talk with someone.

    PM sent. =D

    Edit: Now the PM Service is down... great -.-
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger, any word on the ship glitch and if it will be fixed soon. http://forums.startrekonline.com/showthread.php?t=111730 it takes all the fun out of the game when you cant get the newest ship. Any word on it would be nice, as im sure you know it takes days to get a response from a GM in game
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger, any word on the ship glitch and if it will be fixed soon. http://forums.startrekonline.com/showthread.php?t=111730 it takes all the fun out of the game when you cant get the newest ship. Any word on it would be nice, as im sure you know it takes days to get a response from a GM in game

    Thats a gameplay bug, something that Coderanger does not deal with.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    USSWasabi wrote:
    Thats a gameplay bug, something that Coderanger does not deal with.

    Yes, i know that very well but it would be very nice to hear from someone. We are sitting in the dark over there in the bug forum.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    Yes, i know that very well but it would be very nice to hear from someone. We are sitting in the dark over there in the bug forum.
    Thats a gameplay bug, something that I do not deal with. :-)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    so do i mssg u the product code?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yes, i know that very well but it would be very nice to hear from someone. We are sitting in the dark over there in the bug forum.

    You can always fill out a bug report in game. I find that they get processed there a a lot faster than asking a developer to wade through the piles of garbage posts on this message board to find your bug report here.
    RedReese wrote: »
    so do i mssg u the product code?
    And you might as well send Coderanger the code.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    So all I have to do is send him the code and it will work?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RedReese wrote: »
    So all I have to do is send him the code and it will work?

    Not exactly; you PM him/her the code and then he/she checks the code in the database and verifies if it is correct, used, or whatnot. Basically you have to wait for him/her to go through a process of checking it out for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok thx, But what if for some reason it gos wrong and i still cant use it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RedReese wrote: »
    ok thx, But what if for some reason it gos wrong and i still cant use it?

    So you fully suspect that the code is invalid? Is there a good reason for this suspicion? Where did you get the key code from?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I ordered the game from gamestop. got it in the mail . when grace ran out i used it/ the code but couldn't get a credit card at the time . now 3 days later i try again but it doesn't work. So now im wondering if i can't type it in again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Anybody having this issue:

    I get "Unable to log you on to the server at this time" for the last three days. I confirmed through my account that I have successfully paid for a years worth of play time and had my pre-order key activated. I purchased a digital copy through Steam. Am I missing something or what? All I want to do is play. My three help tickets requesting assistance have gone unanswered.....Thoughts??????:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hopefully the PM i made from yesterday isn't part of the mass delete yet. :eek:

    how do i pm you?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    to pm coderanger just click on him and hit the send personal mssage button
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    RedReese wrote: »
    I ordered the game from gamestop. got it in the mail . when grace ran out i used it/ the code but couldn't get a credit card at the time . now 3 days later i try again but it doesn't work. So now im wondering if i can't type it in again

    Check your account dashboard to see if your key is already listed (retail, not pre order), if it is, you should just be able to set up your subscribtion payment from there, otherwise you do need to submit a ticket for bugged/invalid key
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