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This product key did not match our records error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Why is it that when I try to redeem my retail key to activate star trek online I get this message: " This product key did not match our records."

I tried typing the key for the last 2 days and keep getting this message.

Cryptic can you please look into this situation. I know I'm not the only one experiencing this problem.

Does anyone have know what what the cause of this is or has a solution?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    some threads say its fixed but i still am getting it to
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    How many digits is the key you are trying to enter (minus any -)?
    What vendor did you get the key from?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    im having same problem and ive checked the digits i bought my copy from play.com
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    Why is it that when I try to redeem my retail key to activate star trek online I get this message: " This product key did not match our records."

    I tried typing the key for the last 2 days and keep getting this message.

    Cryptic can you please look into this situation. I know I'm not the only one experiencing this problem.

    Does anyone have know what what the cause of this is or has a solution?
    Please PM me the key so I can check it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I just added the product key and it refuses to let me add it I was a beta tester and just finally bought a new vid card and game and its a no go and no good picked it up from best buy
    btw cant open a ticket either
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