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Cryptic Refuses To Answer Help Tickets - One Unhappy Customer

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Since game launch I have submitted 4 seperate help tickets that cryptic refuses to answer and continue to go unanswered.

What is the point of submitting help tickets if they are going to go unanswered. At least in closed beta and open beta they responded but now it is nothing but a deafening silence.

The last submitted ticket being my c-store account losing 400 points unexpectantly for no reason at all.

I just called the corporate headquarters in Las Gatos, CA and you get a recorded message when you hit 0 for the operator. What is up with that.

Champions Online Lifer
Star Trek Online Lifer
Multiple Preorders of Star Trek

One happy customer!!!!!!
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    search for responses i've made. you'll find a phone number they actually answer. took me forever to find it and i'm not looking again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i got a forum PM(in game mail) saying one of my help tickets had been answered. haven't been in game to find out which one though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have opened several tickets for bugs encountered. The ticket that steams me the most was about a mk5 plasma sniper rifle that was a mission reward required caption to use even thought it said MK V(and yes I'm sure thats what it said).

    I have yet to have any tickets answered, but I did log in last night and found that said MKV rifle that required captain to use was no longer in my bag, really lame.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    space2010 wrote:
    I have opened several tickets for bugs encountered. The ticket that steams me the most was about a mk6 plasma sniper rifle that was a mission reward required caption to use even thought it said MK VI (and yes I'm sure thats what it said).

    I have yet to have any tickets answered, but I did log in last night and found that said MKVI rifle that required captain to use was no longer in my bag, really lame.


    They are adding and subtracting at there own whims and fail to notify anyone of anything.

    I'm a huge star trek fan and got the Champions Life sub (that I rarely if ever use) mainly for the closed beta and Mirror universe uniform.

    The mirror universe uniform sucks and they had 6 months to get that right.

    I'm livid at this point with all the promises and no delivery. I should at least get help when I submitt a ticket. It is part of the actually gameplay. Where is the help desk....OUT TO LUNCH
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Odd, I thought you had said to NEVER TRUST CRYPTIC

    And a big, unfriendly company

    Or how Cryptic doesn't mean anything they say

    Accused Cryptic of slight of hand deals

    How Cryptic slapped you in the face

    And, of course Cryptic does not care about it's paying customers

    So given this, you willingly walked into the Lifetime subscription and still complain? If I were Cryptic, considering your non-stop tantrums, I wouldn't listen either. But, Cryptic has better morals than I do. :)

    Edit: Oh, and I've had 3 tickets answered by Cryptic already, so your thread title is inaccurate.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Odd, I thought you had said to NEVER TRUST CRYPTIC

    And a big, unfriendly company

    Or how Cryptic doesn't mean anything they say

    Accused Cryptic of slight of hand deals

    How Cryptic slapped you in the face

    And, of course Cryptic does not care about it's paying customers

    So given this, you willingly walked into the Lifetime subscription and still complain? If I were Cryptic, considering your non-stop tantrums, I wouldn't listen either. But, Cryptic has better morals than I do. :)

    Edit: Oh, and I've had 3 tickets answered by Cryptic already, so your thread title is inaccurate.


    Yes I did say that about Cryptic about closed beta. Cryptic also contacted me. Second since I heard you Work With cryptic I don't belive you to be objective (i.e) I don't believe you at all.

    Fool me once shame on you (cryptic) ....fool me twice shame on me. You are right about one thing, I should have learned that even Cryptic Studios are liars even though I wanted to give them the benefit of the doubt..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yes I did say that about Cryptic about closed beta. Cryptic also contacted me. Second since I heard you Work With cryptic I don't belive you to be objective (i.e) I don't believe you at all.

    .

    Really? From who?

    Or is this yet another one of your false accusations you pull out of thin air and toss around?

    Yeah, I thought so.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Really? From who?

    Or is this yet another one of your false accusations you pull out of thin air and toss around?

    Yeah, I thought so.

    Your avatar speaks volumes about you. Your a heckler...No real substance.

    I see you didn't deny that you work with cryptic. I guess that speaks volumes also.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I put in 1 ticket so far. My 1 ticket was answered.

    100% success rate for Cryptic :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Asakara wrote:
    I put in 1 ticket so far. My 1 ticket was answered.

    100% success rate for Cryptic :)

    After 2/2/10 or before.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Your avatar speaks volumes about you. Your a heckler...No real substance.

    I see you didn't deny that you work with cryptic. I guess that speaks volumes also.

    And yet you can't answer the most simple of questions..... once again, from whom did you hear this from?

    Or, is it just a made-up lie? And if so, why on earth should anyone assume any of your 'facts' are actually true?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010

    So given this, you willingly walked into the Lifetime subscription and still complain? If I were Cryptic, considering your non-stop tantrums, I wouldn't listen either. But, Cryptic has better morals than I do. :)

    Edit: Oh, and I've had 3 tickets answered by Cryptic already, so your thread title is inaccurate.

    If by answered you mean resolved appropriately, I would have to call you a witch and find people you've turned into newts.

    If by answered you mean given a canned response and the case closed, then I can believe that.

    Out of 7 tickets, I have had 0 resolved appropriately. Bugged quests without rewards or bug awarding process should be eligble for reimbursement. If you feel otherwise, then you would definately be in the minority of even game giants Blizzard and Sony. It is **** poor customer service. I honestly think they have their CS department in Thailand with the level of support that isn't being provided.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Customer service is going to respond to issues according to priority. People getting billed incorrectly, unable to login, in-game harrassment, all these things are going to take priority over what are, honestly, minor item issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    And yet you can't answer the most simple of questions..... once again, from whom did you hear this from?

    Or, is it just a made-up lie? And if so, why on earth should anyone assume any of your 'facts' are actually true?


    Send me your number to my email and I will tell you who the mutiple sources are.

    I see you don't deny that you work with cryptic again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Send me your number to my email and I will tell you who the mutiple sources are.

    I see you don't deny that you work with cryptic again.

    No need, you can post it in a public forum, where you make your false accusations.

    Or are you trying to think of another excuse why you can back your lie up?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ZenBrillig wrote:
    Customer service is going to respond to issues according to priority. People getting billed incorrectly, unable to login, in-game harrassment, all these things are going to take priority over what are, honestly, minor item issues.


    8 days since game flop .... I mean launch....and still no help responses at all.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    No need, you can post it in a public forum, where you make your false accusations.

    Or are you trying to think of another excuse why you can back your lie up?


    Haaaaaaaahhaaaaaaahhhhaaaaaaaaahhhaaaaaahhhhhaaaaaahhhhhaaaaahhhhaahahhhahhahahhhhhahhhahhhhahhahhahhahahahh.....smirk....heckle....hahhhhahhhahhahhahhhahhhhahhahahahhahahahahhhahhahhahah
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    After 2/2/10 or before.

    After 2/2/10. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    8 days since game flop .... I mean launch....and still no help responses at all.

    Given your tendency to lie, I doubt that is even true too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    this thread is all about the tinfoil hats.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    No need, you can post it in a public forum, where you make your false accusations.

    Or are you trying to think of another excuse why you can back your lie up?

    The easiest way to settle it is for you both to be big enough to;

    1) State here categorically that you do or do not work for Cryptic (JollyRogers)

    2) State here where you heard that JollyRogers works for Cryptic (Gemini Pollux)

    Beats this immature tirade of hurling accusations/insults back and forth.

    Let's see who, out of the two of you, is big enough to do just that. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Given your tendency to lie, I doubt that is even true too.

    Your IN with cryptic......check for yourself. No need to lie. Just the facts.

    Don't get all emote on me......tell me I'm wrong and then call me a liar. I see you just call me a liar without denying the facts.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The easiest way to settle it is for you both to be big enough to;

    1) State here categorically that you do or do not work for Cryptic (JollyRogers)

    2) State here where you heard that JollyRogers works for Cryptic (Gemini Pollux)

    Beats this immature tirade of hurling accusations/insults back and forth.

    Let's see who, out of the two of you, is big enough to do just that. :)

    See, that's not his style. His style is to make some false accusation, then try to weasel away from it when called on it. That's why I doubt the validity of the complaint in the thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    See, that's not his style.

    Maybe. Maybe not. But is it YOUR style?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Your IN with cryptic......check for yourself. No need to lie. Just the facts.

    Don't get all emote on me......tell me I'm wrong and then call me a liar. I see you just call me a liar without denying the facts.

    Ah, the childish "If you can't disprove what I accuse you of, it must be true"..... What next, 'neener neener"?

    Like I asked before, you stated as fact I worked with Cryptic, and you 'heard" this. I asked from whom. Suddenly, now that you have to actually back up one of your lies, it's time to change the subject.

    So, what "facts" do you have that show I work with Cryptic?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    JollyRogers/ Gemini Pollux; you're not a UK politician by any chance, are you? :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    @ OP -

    First off, you called their office before 8am their local time. Where I work, even if people are in the building, NOBODY answers the phone before 8am when the corporate answering service shuts off. Try again after business hours resume.

    Secondly, there is such a huge influx of tickets and bug reports that it will take time to even look at them all, let alone respond. You have to be patient. Also, go review your ticket. Is it worded politely and respectfully? If not, I highly suggest you edit it to make it so. You catch more flies with honey.

    Lastly, you can't say they are refusing to answer tickets. That's patently false. Unless you have correspondence from a Cryptic employee stating that they are indeed refusing to answer tickets. but then of course you would have to provide such proof.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    JollyRogers/ Gemini Pollux; you're not a UK politician by any chance, are you? :D

    If I am, I sure have been missing out on a lot of kickbacks. :p

    But I must admit, UK Parliament proceedings are sure lively to watch. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ah Gemini Pollux is just a troll. I have serious people and stuff that told it too me and 100% true clues that prove it. It is true even as I not show it and not use yellow bold writeing to make my point even stronger.:D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Since game launch I have submitted 4 seperate help tickets that cryptic refuses to answer and continue to go unanswered.

    What is the point of submitting help tickets if they are going to go unanswered. At least in closed beta and open beta they responded but now it is nothing but a deafening silence.

    The last submitted ticket being my c-store account losing 400 points unexpectantly for no reason at all.

    I just called the corporate headquarters in Las Gatos, CA and you get a recorded message when you hit 0 for the operator. What is up with that.

    Champions Online Lifer
    Star Trek Online Lifer
    Multiple Preorders of Star Trek

    One happy customer!!!!!!

    For all u screamers of tickets answers. Did u ever think in ur minds that 10000 or more of ppl are sending in tickets and all want a quick respons of there problems?
    No. Because i read it all over the forums over and over again. U know how much time it cost 2 read all those complains? Well a lot. Give them time. They are bombard with tickets at the moment.
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