Any chance we can get this seemingly minor, yet very annoying bug squashed? A cursor doesn't do me much good if it doesn't appear on screen once I log in. Generally, I have to log into the game an average of 5 times before my cursor is "fixed." (And, yes, I've tried the "force software cursor" fix, with no luck.)
Agreed. As of this post I've logged in and out 4 times to fix the cursor. Adding that to the 5 previous times I had to do the same thing this morning. Very irritating seeing "Corrupt cursor, fixing" and it not fixing.
I sent in a ticket on 2-01-2010 I finally get a response today and this is what the response is.
We sincerely hope that you have resolved your issue prior to receiving our response. Most issues received at the same time as your ticket have already been resolved through internal work or the conclusion of Open Beta and Head Start. If you are having a question about a game function or basic technical issue - please check the forums as a first step (http://forums.startrekonline.com/). Some other issues that you may be able to resolve yourself include: -Always ensure your drivers are up to date. -Launch the game as administrator. To launch the game in Admin mode, go to the install folder and right click on the game executable file and try running the file as an Administrator. If you are running XP, browse to the folder where the game was installed, Right-Click on thegame executable and choose Run as..., Select the "Run as the following user" option and use computer's administrator user name and password. -Try running the game in Safe Mode. If you are having trouble loading, please access the Options from the game launcher and select Safe Mode. - If you have a software firewall please make sure it is allowing all network traffic (by not blocking any ports) and shut it down and make sure it is no longer running. - If you have any software that monitors web/network connections disable the monitoring and shut them down or uninstall them. Some common programs that block/monitor network traffic are Zone Alarm, Net Nanny, Ad-Aware, Windows Defender, Kaspersky, Snort, Wireshark, Norton products, McAfee products, Eset Nod32, Trend Micro products, Barracuda products, Panda Internet Security, AntiVir, F-Secure, CA Anti-Virus Plus. Please be advised that any issues regarding pre order items or inquiries, account issues or subscriptions need to be submitted to our billing support located here: http://www.startrekonline.com/support If your issue has not yet been resolved, please update this ticket with any additional information that may assist us in responding quickly. We appreciate your time and thank you for playing Star Trek Online.
There is absolutely nothing in here that has any way shape or form to do with the cursor problem its a form response.
I have to admitt this response made me more upset than the actual bug. Cryptic this is just unaccpetable.
Hey did anyone get a permanent fix to the cursor problem? I just downloaded the game on 1-11-11 and seem to be having the same problem. Pleas help! -rickmc1427@hotmail.com
Comments
We sincerely hope that you have resolved your issue prior to receiving our response. Most issues received at the same time as your ticket have already been resolved through internal work or the conclusion of Open Beta and Head Start. If you are having a question about a game function or basic technical issue - please check the forums as a first step (http://forums.startrekonline.com/). Some other issues that you may be able to resolve yourself include: -Always ensure your drivers are up to date. -Launch the game as administrator. To launch the game in Admin mode, go to the install folder and right click on the game executable file and try running the file as an Administrator. If you are running XP, browse to the folder where the game was installed, Right-Click on thegame executable and choose Run as..., Select the "Run as the following user" option and use computer's administrator user name and password. -Try running the game in Safe Mode. If you are having trouble loading, please access the Options from the game launcher and select Safe Mode. - If you have a software firewall please make sure it is allowing all network traffic (by not blocking any ports) and shut it down and make sure it is no longer running. - If you have any software that monitors web/network connections disable the monitoring and shut them down or uninstall them. Some common programs that block/monitor network traffic are Zone Alarm, Net Nanny, Ad-Aware, Windows Defender, Kaspersky, Snort, Wireshark, Norton products, McAfee products, Eset Nod32, Trend Micro products, Barracuda products, Panda Internet Security, AntiVir, F-Secure, CA Anti-Virus Plus. Please be advised that any issues regarding pre order items or inquiries, account issues or subscriptions need to be submitted to our billing support located here: http://www.startrekonline.com/support If your issue has not yet been resolved, please update this ticket with any additional information that may assist us in responding quickly. We appreciate your time and thank you for playing Star Trek Online.
There is absolutely nothing in here that has any way shape or form to do with the cursor problem its a form response.
I have to admitt this response made me more upset than the actual bug. Cryptic this is just unaccpetable.
And I, too, am infuriated by the response you got.
Yea they could have saved time and just sent "we don't care check our forums and this faq."