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products dissapeared from account

SystemSystem Member, NoReporting Posts: 178,019 Arc User
for some reason nothing is showing up anymore.
i have the preorder and retailkeys enterd and it all showed up perfectly until this morning.
and well i made a ticket but seeing as my other issue with billing support has still not even recieved a reply perhaps ill get more help posting here.....
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    6anubis6 wrote: »
    for some reason nothing is showing up anymore.
    i have the preorder and retailkeys enterd and it all showed up perfectly until this morning.
    and well i made a ticket but seeing as my other issue with billing support has still not even recieved a reply perhaps ill get more help posting here.....

    Same thing here, just checked my account info, no beta key, no pre-order key and no retail key, all which i had already entered, i tried to re-enter them but obviously it said the keys were already in use.....whats up with this cryptic?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here everythings gone yet i can still login, and all my unlocks are still in the c-store.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same thing showing nothing in account but still have everything in the game when i sign in
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same thing here. Although my pre-order in the C-store apparently won't show up till Wal-Mart sends it out...:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    any one get an answer on this I want to change my subscription but cant
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the same going as well with my account. All products listed are gone. I did enter my retail key way before the deadline. So hope I get all I had there back.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Has any one ever gotten a response from Cryptic?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Tarsus_JR wrote:
    Has any one ever gotten a response from Cryptic?

    It may take them more then a day to respond, busy times, any game is difficult to run, certainly something with so much players.

    I am atleast happy I found more people with the same "problem". It probably isnt even a problem, just a website error. Topics on account issues are increasing in count, so it could be something else.
    Not to worry, we are in it together :) including cryptic and atari lol.. oh and steam and .. shall i go on :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    lets hope so. And for sure :) I work for a tech company we launch something it takes us like 3 weeks to get it un fubar
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Haha at least you guys aren't missing your lifetime sub that you already paid for. This is absolutely ridiculous, have never seen a fubar of this intensity in a billing system for an MMO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    hmm same thing has happened to me, my products isn't displaying under the my account, this includes my lifetime sub, predorder, and digi delux thingy so i would like to know if this is just a display glitch or if everything really has been wiped....? (at least i still have my emailed receipts)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    add me to this list...lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Haha at least you guys aren't missing your lifetime sub that you already paid for. This is absolutely ridiculous, have never seen a fubar of this intensity in a billing system for an MMO.

    this is why i take screenies and make print outs of all accounts and payments.
    i have a screenie showing everything i have to date...proof for when i need it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same thing here as well
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here for me. I sure hope my life time sub is still there... for some odd reason, cryptic nvr sent me a receipt of the life sub purchase, all i have is my bank statement and the liberated borg captain i have to prove i bought it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same here for my beta, pre-order and pet keys. It now won't let me enter my retail key when it's shown up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    just checked this past few minutes and everything is back - for me at least...hope it is for you all as well....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yeah its showing again..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sorry for the late reply, everything is in order on this side too.
    I wonder what the problem was, probably what I suspected, some sort of database lag or error.

    We have to remember, that every time big changes are made (like for us it was around the time that all the grace periods were ending) surprising things can happen :)
    Haha at least you guys aren't missing your lifetime sub that you already paid for. This is absolutely ridiculous, have never seen a fubar of this intensity in a billing system for an MMO.

    I know I probably should not reply :p : we all paid an amount of money, game card or otherwise, assuming a person has a bigger problem then the other usually does not help anyone. As I said earlier, we are in this together. And dear sir/madam, you aint seen nothing yet talking bout FUBAR with MMO's. Cryptic is actually in the decent range with blizzard and others.

    Real FUBAR is out there, like some of those Korean MMO's that are supposedly "free to play" and make a mess of it with their Item Malls.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    (removed by me)
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