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apparently you might be able to get a lifetime refund

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Not advocating it; Im not, but if theres any of you that are staying here to troll cause you got a lifetime and feel shafted now, heres an option that will allow you to move on:
Tatsumasa1: if you want to cancel call 1-408-404-1714 ext 1231. took some work to find this. hope it helps any others in the same boat. be prepared to wait on hold for a very very long time (>20 minutes) i got refunded for my lifetime subscription.

So if the only reason you are dtaying is cause you bought the lifetime, you can call that.

last post. I mean it this time lol
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thank for for the number, going to keep it bookmarked. Any word on final day to refund? I would assume it is before the 30 days that come with the game so your lifetime isn't being "used" yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    bookmarked as well, thanks for the heads up!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    To clarify on this as i cancelled lifetime in CO due to them ruining the game.
    They are legal obligied to offer you a refund if its a service you havnt had so if lifetime the service dosnt begin until after your 30 days.
    BUT be warned you will lose lifetime perks aka borg captain and extra slots.
    Im gona wait before making a decison on this rushing in is not the best approach and this may turn out to be a good game.
    So dont rush a decision let it play out a whiile.
    You can send a support ticket to billing to get a refund also.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Necroing this thread for those of you looking for one
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Can I have your borg?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    admin make this thread sticky, it would only be fair!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Can I have your borg?

    You should have invested in the Lifetime Subscription yourself if you are a big enough fan.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    had one. cancelled it a day or 2 into headstart. game just isn't ready. Decided character slots and borg character weren't worth the price, they'll sell additional slots eventually. SWTOR will be out a little over a year from now at which point I won't play STO anymore.

    But to sum up, yes if you purchased lifetime you can get a refund. Given all the crashes and lack of content, glad I did.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You should have invested in the Lifetime Subscription yourself if you are a big enough fan.

    or have a lot of money :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    At this point it's not about being a fan, it's about giving Cryptic an incentive to do their jobs.

    I have many unanswered tickets in so i believe the only way to get their attention is to start hitting their bottom line.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm posting here only so I can actually find this thread in a week via "search."

    I've gone from really liking this game, to "waking up" and realizing what a terrible mistake I might have made.


    :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Backpedaling FTW! Too bad you guys didn't listen to us in open beta/headstart. :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kiteme wrote:
    admin make this thread sticky, it would only be fair!

    No way they would make this a sticky, unless they wanted to dig their own grave.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ArykGrev wrote: »
    I'm posting here only so I can actually find this thread in a week via "search."

    I've gone from really liking this game, to "waking up" and realizing what a terrible mistake I might have made.


    :(

    Bookmark it lol
    all us lifers should
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'll make up my mind over the next week...


    I'll either stick w/ the Lifetime sub and hope they add actual, enjoyable, repeatable, Trek-like content over the next months, in which case I will have been glad I kept the sub...

    Or refund it, then pay-and-play on a month-by-month basis when the urge arises for some "quick and shallow" space combat.


    As of now, the game is really just a (barely) enhanced version of SFC to me, and that just aint worth $250.


    :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Backpedaling FTW! Too bad you guys didn't listen to us in open beta/headstart. :D

    Deaf ears, bro, deaf ears. You realize that most people coming in here to get this probably didn't eve hit the forums during OB and headstart, don't you?

    I for one am staying with this product. I understand the reasoning behind problems some people are having with STO. Some are experiencing the "to high expectation" thing. Some are finding out theyr systems cannot actually handle the game. Some Don't have any real experience with MMORPG's (e.g. played only one or two, this is their first MMORPG), then there is "buyers remorse", Others simply are thrashing rage filled monkeys. what ever the reason I hope you find the peace of mind you seek.

    As for the vote with your dollar attitude, I am betting Cryptic sees the LTS as a service, not a quick buck. The fewer LTS there are the greater their potential revenue is going to be over time.

    Good luck and best wishes to all who feel they need to leave :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thanks Mil, hopefully this'll help cut down the number of whine & cheez threads 'round here.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Anybody know if the refunds would work for 1 year subs (seeing as we haven't used the sub yet) or if it is just for lifetime subscription.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kiteme wrote:
    admin make this thread sticky, it would only be fair!

    HAHAHA I do not think that will be happening but nice to ask
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Rebell48 wrote: »
    Anybody know if the refunds would work for 1 year subs (seeing as we haven't used the sub yet) or if it is just for lifetime subscription.

    I am sure it would i dont think that any sub would be restricted from it. but who knows
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ayenn wrote:
    Deaf ears, bro, deaf ears. You realize that most people coming in here to get this probably didn't eve hit the forums during OB and headstart, don't you?

    I for one am staying with this product. I understand the reasoning behind problems some people are having with STO. Some are experiencing the "to high expectation" thing. Some are finding out theyr systems cannot actually handle the game. Some Don't have any real experience with MMORPG's (e.g. played only one or two, this is their first MMORPG), then there is "buyers remorse", Others simply are thrashing rage filled monkeys. what ever the reason I hope you find the peace of mind you seek.

    As for the vote with your dollar attitude, I am betting Cryptic sees the LTS as a service, not a quick buck. The fewer LTS there are the greater their potential revenue is going to be over time.

    Good luck and best wishes to all who feel they need to leave :)

    I hear ya bro I will be keeping the game for minimum 3 months because I want to see what is ahead. For those of you looking for an MMO that have not played one yet go pick up a copy of Lord Of The Rings Online it is like 20 bucks plenty of people on there and pretty easy to grasp for an MMO and alot of fun I have rather enjoyed it more than I did WoW.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I do find myself torn right now between waiting for the game I expected and keeping my lifetime subscription in the meantime, or showing my displeasure with the current state of the game by canceling the subscription and voting with my money.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Shaddock wrote:
    I do find myself torn right now between waiting for the game I expected and keeping my lifetime subscription in the meantime, or showing my displeasure with the current state of the game by canceling the subscription and voting with my money.

    I was debating the exact same thing, and I chose the latter. I do not think Cryptic is capable of creating the game we expected, or anything even close to it.
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