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611,000 tickets filed

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Made a ticket requesting GM help.

I created ticket #611,000. I guess I shouldn't be this surprised...
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You forgot to mention another interesting statistic: the number of tickets resolved. So far I have yet to even get a response on any of mine. How about everyone else?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yea i got a resoulution, but it took so long i forgot why i filed it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Made a ticket requesting GM help.

    I created ticket #611,000. I guess I shouldn't be this surprised...

    Inflated number. A combination of several tickets filed for a single bug and people filing tickets for bugs that aren't bugs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You also ommit the tickets number covers all types and doesn't seem to have been reset since closed beta.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I had a quest error, was fixed in 1 day after I filed a bug report.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    with all the people complaining that the laser isent blue or I couldent log on cause my isp crashed... I dont feel its weird at all lol...
    quite understand why they dont get a responce to..
    not only that but this is why REAL problems take time to answer cause they hafte look trough the morons to find the ones with real issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i submitted 1 ticket on the 29th of january and 3 tickets on feb 2nd... still no response on any of them
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Also keep in mind that with the sheer number of tickets, they're probably not going to reply to every single one of them. Some of them they're just going to fix and move on from. You want to see if your issue has been addressed? Check the release notes with each patch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You want to see if your issue has been addressed? Check the release notes with each patch.

    This is something everyone should be doing anyway. I can't count already the number of times people go into the chat in-game asking "Is X fixed yet?" when if they'd just read the patch notes they'd know.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    600,000 are probably troll tickets from the few hundred idiots asking why they can't play the game offline, want a credit for down time, can't find Sulu, etc.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    JansanRuno wrote:
    600,000 are probably troll tickets from the few hundred idiots asking why they can't play the game offline, want a credit for down time, can't find Sulu, etc.

    Ah, yes, "Can't find Sulu." What I can't find is a reason for why people would have trouble with this. I mean, an NPC outside the Admiral's office literally says Sulu is in the Admiral's office, and if you bother to take one second to look around the place and go up to the other NPC that can obviously be talked to you'd see it's Sulu.

    So, yeah. It makes no sense at all.
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