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cryptic corporate and burning help tickets

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Having some nice email ping pong with them. These folks are so swamped with help tickets it isnt funny (never was)

However this does not give them the right to simply not read the ticket and slap a form letter reply that has nothing to do with the question. Currently CS is burning tickets without reading them, i have two that are easily fixed, but went unread dealing with D2D but got form lettered to digital river.

Upon talking to what passed as a supervisor and senior supervisor (i have to assume it was just another cs agent) They made the statement that Cryptic CS was "ignorant" in performing the above actions. The digital river folks were pleasant and didnt like alot of what cryptic is doing as they are taking the load from them.

My question to cryptic CS is that you folks do not think word of mouth or other sites forums will not harm STO from press such as this?

Poorly handled cryptic. My advice to your CS folks is this, if you are so swamped by tickets, at least let folks know in your reply, and let them know you will do something about it when you get time, dont burn the tickets like your currently doing just to empty your que.
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Chal wrote:
    My question to cryptic CS is that you folks do not think word of mouth or other sites forums will not harm STO from press such as this?

    I would agree with you, but take a look outside. Places like Kotaku are busy hyping up STO, occasionally you get someone posting a message about the games flaws... only to be utterly swamped by rapid responses. Kind of like here but in a different format.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I was actually speechless when the digital river folks said what they did about cryptic CS, almost snorted MD out my nose. :D
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